Call Centre Manager
vor 1 Tag
$89,000-$116,500 per annum + Super + uncapped Commissions
Energy Sector | Gold Coast LocationFastest growing company in South QLD | Quarterly team events About the Company Our client is one of Australia's leading Solar Providers, providing Australians affordable and easy sustainable solutions.
With offices located along the East and West Coasts of Australia, they are experiencing significant growth within a highly competitive market, without compromising on quality and service delivery.
About the Role They are currently seeking a highly experienced and professional Call Centre Manager to join their team on the Gold Coast on a permanent basis.
Reporting to the Company Directors, you will be responsible for driving the contact centre team's sales, marketing and overall performance including the conversion of bookings for Solar and energy sustainability products.
Responsibilities Lead and mentor a customer service team within a high-volume contact centre environmentChampion and drive team morale and customer centre cultureCoach, mentor, educate and train the team in a variety of sales strategies to market and promote the company products, driving customer awareness and engagementUndertake higher level calls to complete the booking processFacilitate the resolution of escalations and complaintsPartner with stakeholders to ensure the efficient and effective service deliveryMonitor and review project budgetary allocations and forecasting to track expenditure and upcoming expensesEvaluate and review current processes and systems, identifying areas of continuous improvement to streamline efficienciesImplement Service Level Agreements and KPI's, facilitate training to all employeesGenerate routine reportsEnsure compliance with best practice and legislative requirements About You Impeccable communication skills, both verbal and writtenProfessional, resilient and confident with a customer service delivery focusHigh attention to detailSuperior organisational skills with the ability to multi-task and prioritise conflicting deadlinesStrong computer literacy and proficiency with MS Office suite including CRM, Monday.com or PipedriveSolid analytical, negotiation and problem-solving skillsPassionate and driven to inspire a growing team to achieve their KPI's Requirements Demonstrated Call or Contact Centre experienceProven Leadership experience within a high volume, contact centre environmentEnergy, Solar or Utilities Sector experience desirableExperience in allocation and forecastingThorough understanding of budgets, costs and reportingAbility to commence in January 2025 How to Apply For other similar roles currently available, please go to our jobs page here.
We also encourage you to visit our website and create a job alert that will immediately flag you when new opportunities appear here.
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