Call Centre Manager
Vor 5 Tagen
Managing and Leading Experience Call Centre TeamBase and Bonus pay structureMultiple warm inbound lead sourcesWho we ARE? One Power proves everyday Australians can make the switch to solar with an easy and affordable solution.
With a legacy of thousands of installations from our offices along the East and West Coasts, One Power is a leading Australian solar provider experiencing significant growth and leading the pack in a highly competitive market without compromising on quality, service and most importantly customer experience.
Run by owners that have won awards in business, work in the business with the team daily and remain at the forefront of the Solar Industry in Australia for the last 9 years we are here to encourage people to succeed in our growing team
What we NEED? One Power Solar is looking for a skilled and driven Call Centre Manager to lead our team of young, experienced and energetic call centre staff.
This position is about managing staff and getting optimum performance from them.
We are looking for someone with a strong history of people management and previous call centre history would be ideal.
Your Skills: Lead allocation and forecasting skillsKnowledge of performance evaluation processes and customer service metricsSolid understanding of reporting and budgeting proceduresExperience in basic financial analysis (cost-effectiveness, cost-benefit etc.
)Preferably proficient in monday.com / Pipedrive or similar lead management CRMOutstanding communication and interpersonal skillsExcellent organisational and leadership skills with a problem-solving abilityConfirmation Calls of a higher level to complete the booking processThe desire to train, assist and mentor othersSkills to manage, review, motivate, train and grow the teamAn excellent Contact Centre Manager must be an organised, reliable and results-driven professional.
You must have a practical mind to solve problems on the spot partnered with an ability to see the "big picture" and make improvements.
We Will Provide You With: Strong base salary with bonus structure to reward resultsFull training and induction with our Company DirectorsOngoing training and support from the Company DirectorsMotivational, energetic, experienced and fast paced team to work withSupportive and ongoing growth of your professional skillsUncapped earning potentialQuarterly team bonding eventsAll the resources you need to succeed already in placeCurrent being closed at 40%+ Closing RatioJoin a fast growing company with 60+ staff and growingIf you're the right fit, ready for a new challenge and want to be supported in the growth of our call centre and your skills apply today
How do your skills match this job?Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?How many years' experience do you have as a Contact Centre Manager?Have you worked in a call centre before?How many years of people management experience do you have?Do you have customer service experience?How many years' experience do you have with forecasting for businesses?How many years' experience do you have in telesales?Have you worked in a role which requires experience with financial analysis and modelling? #J-18808-Ljbffr
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