Senior Service Engineer
vor 1 Monat
Senior Service EngineerCommonwealth Bank of Australia, Sydney, Australia
Do work that matters Technology is the enabling force behind information technology functions for the Group to achieve the highest levels of customer experience, security and reliability, velocity, and innovation.
This role sits within Business Banking (BB) Technology, providing technology solutions to Business Banking domains across Business Banking and CommSec.
Empowering businesses and people to succeed with tomorrow's technology, our purpose is to become the leading digital business bank, powered by the next horizon of technology.
Within BB Technology, the Digital Domain focuses on technology enablement of digital engagement channels and covers the teams that support BB Digital and CommBank Smart Health, contributing to strategic BB and Customer NPS +30 outcomes.
Your Role and Contribution
The primary purpose of your role is Service Governance, Production Support, Reporting and enabling DevSecOps operating model.
You will work across multiple service disciplines to ensure the continued availability, safety and reliability of the service.
Through effective vendor and internal business partnering, you will own the end-to-end ITSM within the ITIL best practice framework, including but not limited to; change management, service monitoring and reporting (both internal and regulatory), production support, post incident review and lifecycle management.
To achieve this, tasks may include:
Planning for and managing the services environment to ensure reliability and consistencyEnable transition to DevSecOps operating modelConfidently leverage Service Management/Systems engineering skills including automating CICD pipelines for release managementIdentifying and mitigating issues and risks that may impact portfolio of servicesCollaborating with stakeholders to define and communicate change roadmaps, delivery expectations and performanceMonitoring and reporting on service delivery metrics; overall performance and effectiveness against SLAs and KPIs.Undertaking and owning service maturity initiatives to effectively manage IT services, from development, offering, enhancement, and retirement. What You'll Bring IT Service Management or Service Delivery experience in complex, high availability environments.Experience in alerts, monitoring, hardware patching and vulnerability managementKnowledge of Incident and problem managementSolid hands-on experience in vulnerability management, hardware patching and release management.A strong understanding of service management & operational disciplines e.g.
ITILExposure to Agile environments and the Scrum methodologyRisk and Audit management and fulfilment experienceProduction support experience to resolve production issuesExperience in AWS services including Infrastructure as a code using Terraform or CloudFormationExperience in automating CICD pipelines using Jenkins or GitHubAutomation of release process through CI/CD pipelinesExperience in using ServiceNow is desiredITSM Processes
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application.
We're keen to support you with the next step in your career.
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