Manager, Delivery Capability And Experience | Sydney, Au
Vor 5 Tagen
Manager, Delivery Capability and ExperienceWestpac Banking Corporation Sydney, Australia
Job Description Manager: Delivery Capability & Experience - 50956 SydneyFull-time PermanentHybrid working model How will I help?
As the Manager Delivery Capability & Experience your role is supporting in the design and develop strategy for transformation initiatives across Cash & Transactional Banking (CTB). You will be joining the Lifecycle & Experience Village is focused on retention, engagement, and depth of relationship with existing Consumer & Business customers.
Your key focus will be on providing compelling cases to Senior Stakeholders/leaders to understand issues, customer pain points and provide solutions for delivery within CTB. Understand digital applications, customer experience, technology, with product knowledge well regarded. You will have exposure in delivering work streams for larger transformation initiatives/transition developed initiatives to existing GTM or service delivery functions.
This role would be well suited to a motivated individual, with a growth mindset looking for an opportunity to further expand their knowledge within Product, with strong commercial acumen, a background in finance & commerce, computer science or data analytics.
Key Accountabilities: Support oversight and management of key suppliers that drive our transformational agenda - ensuring compliance with Group Supplier frameworks and policies.Analysis and leverage data to identify opportunities to meet business outcomes.Act as a subject-matter expert on cash and transactional banking products.Build strong relationships across teams to support the design and delivery of the operational data model.Collaboratively design and deliver innovative cash and transactional banking digital experiences to meet customers' everyday needs.Accelerate market delivery through continuous improvement and an agile mindset. What do I need? Strong stakeholder engagement and communication skills with the ability to navigate, influence and gather knowledge.Strong analytical mindset, ability to interpret and understand data, analysis and leverage data to identify opportunities to meet business outcomes.Proficiency in managing multiple projects, meeting deadlines, attention to detail, and analytical thinking, along with the ability to work independently and collaboratively.Be adaptable in nature and able to work in a fast-paced environment, in a high performing team.An interest in developing commercial insight and a passion for learning.Strong communication and presentation skills, with the ability to adapt depending on the audience. How do I apply?
Start here. Just click on the APPLY or APPLY NOW button.
At Westpac, we're all about creating a supportive culture and ensuring our workplaces, branches, products, and services are accessible and inclusive for everyone-our customers, employees, and the wider community. If you're interested in discussing workplace flexibility, please feel free to mention it in your application.
We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply. If you have questions about the recruitment process, please email ******. #J-18808-Ljbffr
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