Payroll Specialist
Vor 2 Tagen
The Payroll Specialist plays a pivotal role in providing a high level of service in the resolution of complex payroll matters pertaining to all corporate employees of the department. The successful incumbent will provide leadership to a team of HR Consultants regarding the delivery of high-quality, customer centric payroll operations for the corporate workforce, delivering exceptional client service standards and encouraging cross functional team collaboration. This role will provide strategic operational payroll advice, support and lead the team, and contribute to management of day-to-day operations. The ideal candidate should be proactive, and customer-focused, possess strong problem-solving skills, and have excellent communication skills.
About the Role The Payroll Specialist plays a pivotal role in providing a high level of service in the resolution of complex payroll matters pertaining to all corporate employees of the department. The successful incumbent will provide leadership to a team of HR Consultants regarding the delivery of high-quality, customer centric payroll operations for the corporate workforce, delivering exceptional client service standards and encouraging cross functional team collaboration. This role will provide strategic operational payroll advice, support and lead the team, and contribute to management of day-to-day operations. The ideal candidate should be proactive, and customer-focused, possess strong problem-solving skills, and have excellent communication skills.
To be successful in this role you will:
Assist in leading, motivating, supporting and developing a team of payroll advisors to ensure a positive work environmentPossess experience in high-volume payroll environments providing service in line with Service Level Agreements (SLAs)Become a subject matter expert and escalation point for complex payroll cases related matters or enquiriesProvide expert advice on complex payroll matters to a diverse VPS corporate workforce.Effectively prioritise and manage all escalated enquiries within established SLAs, with accurate and timely serviceWork collaboratively with the team and others within the wider division to manage and resolve complex case escalationsEstablish comprehensive knowledge of departmental processes and policies for payroll mattersIdentify emerging people trends to drive informed decisions and proactively identify ongoing process and system improvement initiatives for payroll operationsDeliver exceptional customer service, meeting payroll needs promptly for high client satisfaction.Capabilities The Payroll Specialist will be adaptable, collaborative, and can adjust to changing priorities whilst working effectively with cross-functional teams. They should thrive in solving complex payroll issues, identifying root causes, and delivering resolutions in line with legislation and company policies. They should help foster a collaborative and supportive team environment, sharing information with others and developing key stakeholder relationships. A focus on innovation and continuous improvement is essential, as is aligning solutions with broader organizational goals. Strong critical thinking and problem-solving skills are key, along with the ability to manage stakeholders effectively and maintain a strong customer focus, ensuring that payroll services meet the needs of both the organization and its employees.
Desirable Experience and Skills Demonstrated experience leading or working in a dynamic, high-performing, high-volume payroll environmentDemonstrated payroll software experienceStrong knowledge and understanding of payroll legislation, procedures and practicesProven ability to develop positive relationships with stakeholders at a variety of levelsEffective problem-solving capability to resolve complex payroll-related service queriesContribute to risk management and audits, providing payroll practice recommendations and solutionsHow to Apply To apply, please submit your resume and a supporting cover letter (no more than 2 pages) outlining your suitability and transferrable skills to the role.
Further Information For more details regarding this position please see attached position description.
The department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply.
Applicants requiring adjustments can contact the nominated contact person.
Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Education will be treated in the strictest confidence.
Applications close at 11:59pm, Tuesday, 10 December 2024. Job type: Full time
Job classification: VPSG4
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