Student Hq Administrator
Vor 3 Tagen
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Prime opportunity to join the Swinburne Customer Service & Relations team Multiple fixed term (fulltime and part time) positions at our Hawthorn campus HEW 4 salary + 17% super About the Role We are seeking a StudentHQ Administrator to provide exceptional customer service to students, staff, and the general public.
Reporting to the StudentHQ Team Leader, this role serves as a central point of contact for a wide range of student and library enquiries, supporting the student lifecycle and delivering seamless, student-centric service.
Key responsibilities include handling enquiries related to enrolment, timetabling, results, ID cards, student fees and payments, and library services such as lending and equipment bookings.
The role involves responding to queries across multiple channels, including face-to-face, phone, email, social media, and live chat, as well as performing administrative tasks and maintaining accurate records within the University's CRM system.
Flexibility and adaptability are essential, as the StudentHQ Administrator will work across campuses and participate in all StudentHQ activities to ensure an excellent student experience.
This role has availability for multiple positions – including fulltime, 12-month fixed term positions and part time (0.6), 5-month positions.
About You To be suitable for this role you will need to have experience in the below key accountabilities: Demonstrated commitment to providing outstanding customer service.
Demonstrated, relevant experience in the provision of high quality administrative and support services within a demanding, customer focused environment General knowledge and experience of tertiary sector operating procedures Demonstrated ability to work independently and collaboratively as part of a team Further information about this role can be found in the attached position description.
Qualifications Completion of an associated diploma level qualification with relevant work-related experience or a certificate level qualification with post-certificate relevant work experience; or an equivalent combination of relevant experience and/or education/training About Swinburne University of Technology Swinburne Horizon 2025 draws upon our understanding of future challenges.
With this new strategic plan, we choose to build Swinburne as the prototype of a new and different university – one that is truly of Technology, of Innovation and of Entrepreneurship.
We are committed to a differentiated university proposition in education and research, so that: • Every Swinburne learner gets a work experience • Every Swinburne graduate gets a job • Every Swinburne partner gets a tech solution • Swinburne is the prototype of global best practice The achievement of our 2025 moon shots depends on our capacity to work collectively, always, as One Swinburne.
To Apply Please submit your CV and cover letter addressing your suitability for this position.
To review the Position Description and to apply, please scroll down to the bottom of the page.
If you are viewing this advert from an external site, please click 'apply' and you will be redirected to Swinburne's Jobs website to access the Position Description at the bottom of the page.
Please Note: Appointment to this position is subject to passing a Working with Children Check.
If you are experiencing technical difficulties with your application, please contact the Swinburne Talent Acquisition Team on ****** .
Applications Close: Wednesday 15th January 2025, 11pm Swinburne offers flexible working options contained in our leave and parenting/carer policies to support work-life balance.
Diversity, Equity and Inclusion Swinburne has become a world-class university, driving social and economic impacts through science, technology, and innovation.
As a dual-sector university, our vision is for people and technology working together to build a better world.
Central to our vision is our commitment to diversity, equity, and inclusion.
We pride ourselves on being an equal opportunity employer focused on attracting, retaining, and developing great talent.
We work to remove barriers related to gender identity, culture, ethnicity, sexual orientation, disability, and age.
We strongly encourage applicants from diverse Aboriginal and Torres Strait Islander communities.
Our Moondani Toombadool Centre leads our Indigenous education and culture at Swinburne, guided by community wisdom and leadership.
We support applicants with disabilities.
Adjustments can be requested at any time during the recruitment process.
For Reasonable Adjustment requests, including accessible formats for the PD, application form or any other document, please contact at ****** or call +61 3 9214 3550.
Victoria's Commitment to Action: Improving international student employment outcomes.
As a signatory to Victoria's Commitment to Action, Swinburne seeks to remove barriers to international graduate employment.
We welcome and encourage applications from international graduates.
As a Circle Back Initiative Employer, we commit to responding to every applicant.
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