Automated Customer Engagement Specialist
vor 1 Monat
Automated Customer Engagement Specialist Full-time BETTER BEGINS HERE Crown Resorts is a great place to visit and it's an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people.
We value passion, creativity, and an appetite for change- for the better.
Here, you'll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.
The role The Automated Customer Engagement Specialist will be responsible for assisting with the design and development of complex technical solutions specifically associated with the Salesforce Marketing Cloud (SFMC) platform.
The role will also involve development across multiple SFMC applications, including complex dynamic content across email and mobile, front and back-end development in Cloud Pages, data manipulation and processing using SQL/SSJS and Automation Studio, and integrations to and from SFMC using the available APIs.
You will work with numerous internal stakeholders including Strategy and Marketing General Managers, Customer Marketing, Customer Analytical Teams, as well as colleagues in the IT Team and wider Crown Digital Team.
In this role, you'll provide joyful experiences through your genuine care for guests.
As well as: Assisting in designing and documenting processes to be developed in Marketing Cloud in line with business requirements.
Taking a solution from the design stage and developing it, ensuring it follows best practices and works in conjunction with other Crown operational systems and processes.
Testing, maintaining, and updating Marketing Cloud processes.
Ensuring premium customer service is delivered to internal and external customers.
Assisting with the development and execution of Salesforce Marketing Cloud projects.
Participating as a technical resource and subject matter expert on projects as required.
About you You'll bring the following: Relevant industry experience with previous experience in Salesforce Marketing Cloud development, including AMPscript, SSJS, SQL, and REST/SOAP APIs.
Experience with the primary channels and applications in Salesforce Marketing Cloud, including Email Studio, Mobile Studio, Web Studio, Automation Studio, and Journey Builder.
Proven problem-solving skills; ability to investigate a problem, applying accumulated knowledge to determine root cause and evaluate and apply potential solutions.
Ability to work in a fast-paced environment and manage competing demands.
Extensive experience with effective stakeholder relationships.
What you can expect from us On top of exciting career possibilities, we offer better exposure to experiences and learning.
To see our range of benefits and opportunities visit Crown Resorts Careers.
Our Crown Community celebrates uniqueness and embraces diversity.
We welcome the creativity, insights, and experiences from people of different race, age, religion, cultural background, gender, people with disabilities, people who identify as LGBTIQ+, and Aboriginal and Torres Strait Islander; people like you.
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