Housing Officer Ao3
vor 1 Monat
Housing Officer - AO3 Brisbane CBD | Queensland Governmentm| Great Hourly Rate Exciting opportunity to join this amazing, supportive team in a Housing Service Centre where you will provide a broad range of services and advice to customers with complex needs.
The Role: Our client is currently seeking experienced Housing Officers to work in a busy government department.
The role is at an A03 level, and responsibilities include: Providing high quality customer support services - responding to customers Liaising with other parts of the business to refer and resolve customer's requests Monitoring and prioritising workloads and assisting team members on escalated enquiries/incidents to maintain high quality customer support services Monitoring and managing rent assessments Assessing and resolving escalated enquiries/incidents Administration and Data Entry - Assessing applications and updating registers Working collaboratively in a high performance and innovative team environment Effectively using Microsoft products and other IT systems to maintain accurate customer and property records and file notes with a high level of accuracy and work output.
About You: You will work in a team to provide high quality, person-centred assistance services to diverse customers experiencing complex housing, and whole of life issues.
Furthermore, you will: Have the ability to embrace new challenges and show resilience during times of change and uncertainty Demonstrate strong skills, knowledge and expertise in service delivery with a focus on teamwork and providing person-centred solutions Model professional, ethical and culturally sensitive behaviour and consistently apply those standards to yourself and others Have strong written and verbal communication skills Be highly proficient in using IT systems including MS Suite.
To Apply: To be considered for this position, please apply below with your CV and cover letter in Microsoft Word format.
Alternatively, email me directly on ****** Consultant ****** Reference number: BBBH27306 Profession:GovernmentGovernment Company: Empire Group Date posted: 27th Nov, 2024
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