Kalmar Global | Field Service Technician
vor 2 Wochen
Add expected salary to your profile for insights
Executes service on Kalmar and 3rd party equipment at the customer site or in Kalmar premises Knows the customers' Installed base Responsible for: safety, service execution on quality and on time, professional interaction with customers, service report, work time report, sales leads Accountable for: Customer satisfaction, quality workmanship and first time fixes On offer:
Competitive salary package commensurate with experience Opportunity to work for a Global Company Learning & Development opportunities to progress your career Employee Assistance Program Employee Referral Program Paid Community Service Leave Main tasks and responsibilities:
Maintain and repair the latest cargo handling heavy equipment at customer facilities or Kalmar premises, including: Planned maintenance, Conducting repairs on breakdown, Fault finding, Contributing to effective OH&S practices Actively builds good customer relationships by professional behaviour and customer-minded interaction Actively builds profitable Kalmar service business in the country by well planning work days and providing service at high quality and on time to customers Prepares well for service jobs: service history, parts, customer address and contact, onsite on time etc.
Executes daily service jobs, properly signing in and out at the customer's site, securing the equipment for: repairs, preventive maintenance, warranty, inspections, refurbishments etc.
Leaves the customer site having cleaned the workplace, reviewed the work done with the customer, checked for additional service opportunities, service report sent and properly signing out with the customer contact Report any unsafe equipment (Service vehicle, Tooling, Equipment etc.)
to the relevant manager Continuously learns about new Kalmar equipment Reports service work (during the day, at the end of each job) Reports work time (daily) Provides sales leads on to relevant parties and other opportunities at the customer site Keeps van stock up to date and accounted for Keeps service vehicle clean and presentable at all times, vehicle services to be kept up to date Company provided tooling to be secured, maintained and accounted for.
Close cooperation with customer service contacts, spare parts division etc.
Other duties as requested by your manager To be successful in this role you will have:
Education
Mechanical or Electrical trade qualification e.g.
diesel mechanic, mobile plant fitter, commercial marine mechanic, auto electrician, electrical fitter, industrial electrician Minimum year 10 high school Ability to participate in training on and off the job with above average ability to learn and apply new skills.
Experience
Ability to fault find unsupervised Ability to test & understand hydraulic & electrical circuits/diagrams Ability to strip & rebuild mechanical components e.g.
differential Experience using email and ICT Industrial/commercial heavy equipment background ECU / PLC experience / exposure advantageous Ability to plan efficient service execution Team player Proactive with a can do attitude Results oriented Ability to achieve deadlines Career focused Motivating and Inspiring people Ability to get things done Good customer communication, structured, service minded, customer-oriented Literacy in English language written and oral Knowledge
In depth-knowledge of hydraulic, mechanical and electrical systems.
Customer solutions focused Licenses (preferred)
Disconnect Reconnect restricted electrical license Elevated work platform license Working safely @ heights About us
Kalmar offers the widest range of cargo handling solutions and services to ports, terminals, distribution centres and to heavy industry.
Kalmar is the industry forerunner in terminal automation and in energy efficient container handling, with one in four container movements around the globe being handled by a Kalmar solution.
Through its extensive product portfolio, global service network and ability to enable a seamless integration of different terminal processes, Kalmar improves the efficiency of every move.
Why work for us?
We offer you an opportunity to put your skills and experience to work and make an impact in our global organisation and the cargo handling industry.
You will work together with great colleagues from various backgrounds inspired by shared, ambitious goals.
We value collaboration in our open and inclusive culture.
With us, you will have the opportunity to develop yourself professionally.
Join us to make a difference - and have fun while doing it.
A competitive salary package is on offer for the successful candidate.
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