Relativity Global Llc | Ediscovery Service Delivery Manager
Vor 3 Tagen
eDiscovery Service Delivery Manager Apply remote type: Relativity Service Delivery locations: Remote Australia time type: Full time posted on: Posted 5 Days Ago job requisition id: 24-0411
Posting Type: Remote, Hybrid
Job Overview: The Service Delivery Management Team proactively supports our customers in meeting their goals and overcoming any technical challenges encountered using the Relativity suite of products.
As a member of the Service Delivery Team, the Service Delivery Manager (SDM) works proactively with our customers to ensure strong outcomes with key customer projects, goals, and KPIs.
The SDM is responsible for developing an account plan and strategy for leveraging the Relativity platform to achieve the customers' desired objectives.
The SDM performs ongoing technical account oversight and manages the technical relationship with the customer.
In this role, you will be required to work cross-functionally and apply critical thinking skills to solve problems and guide internal stakeholders to appropriate solutions for our business and customers.
This role reports to the Manager, Service Delivery Management.
This role requires eDiscovery experience. We are only seeking candidates who are located in Victoria or New South Wales.
Role Responsibilities: Develop a robust understanding of projects impacting your service area and ensuring service impact is minimized.Help guide the resolution of critical customer incidents.Contribute to and follow Knowledge-Centered Support (KCS) processes and best practices.Be accountable for the quality of Service provided; ensuring future demand from growth and projects is understood and factored into capacity planning for customers.Commitment to and consistent demonstration of core company values.Drive internal service review meetings covering performance, service improvements, quality, and process.Partner with other senior-level team members, Product, Operations, and Engineering as needed to troubleshoot and resolve customer incidents.When interacting with our customers, take the initiative to provide the best practices on the use of Relativity.Maintain the flexibility to work any on-call schedules, or other time frames as needed or requested.Requirements: RCA Required.4 years in a technical role directly supporting customers.Excellent written and verbal communication skills.Ability to work efficiently under pressure, drive projects to completion and meet deadlines.Ability to manage multiple projects simultaneously and prioritize based on company and team objectives.Meticulous attention to detail.Experience working in a SaaS, IaaS and/or Hybrid environments.Experience with and knowledge of the e-discovery industry and products. #J-18808-Ljbffr
-
Ediscovery Service Delivery Manager
vor 3 Wochen
Melbourne, Österreich Relativity Global Llc VollzeiteDiscovery Service Delivery ManagerApply remote type Relativity Service Delivery locations Remote Australia time type Full time posted on Posted 5 Days Ago job requisition id 24-0411Posting Type Remote, HybridJob Overview The Service Delivery Management Team proactively supports our customers in meeting their goals and overcoming any technical challenges...
-
Ediscovery Services Senior Analyst
vor 3 Wochen
Melbourne, Österreich Mars, Incorporated And Its Affiliates VollzeitJob Description: Join the amazing world of Mars, home of the world's best-loved brands including, EXTRA, M&M's, MILKY WAY, SNICKERS, PEDIGREE, ROYAL CANIN, SKITTLES, and WHISKAS in this newly created role of eDiscovery Services Senior Analyst based in our ANZ head office in Melbourne (in a hybrid working model).We are currently looking for a qualified...
-
Ediscovery Services Senior Analyst
vor 2 Wochen
Melbourne, Österreich Mars, Incorporated And Its Affiliates VollzeitJob Description:Join the amazing world of Mars, home of the world's best-loved brands including, EXTRA, M&M's, MILKY WAY, SNICKERS, PEDIGREE, ROYAL CANIN, SKITTLES, and WHISKAS in this newly created role of eDiscovery Services Senior Analyst based in our ANZ head office in Melbourne (in a hybrid working model).We are currently looking for a qualified...
-
Ediscovery Services Senior Analyst
vor 3 Wochen
Melbourne, Österreich Mars (New) VollzeiteDiscovery Services Senior Analyst Apply remote type Hybrid locations AUS-Victoria-Melbourne time type Full time posted on Posted Yesterday time left to apply End Date: February 7, 2025 (30+ days left to apply) job requisition id R114210Job Description: Join the amazing world of Mars, home of the world's best-loved brands including, EXTRA, M&M's, MILKY WAY,...
-
Ediscovery Services Senior Analyst
vor 3 Wochen
Melbourne, Österreich Mars (New) VollzeiteDiscovery Services Senior AnalystApply remote type Hybrid locations AUS-Victoria-Melbourne time type Full time posted on Posted Yesterday time left to apply End Date: February 7, 2025 (30+ days left to apply) job requisition id R114210Job Description:Join the amazing world of Mars, home of the world's best-loved brands including, EXTRA, M&M's, MILKY WAY,...
-
Ediscovery Services Senior Analyst
vor 3 Wochen
Melbourne, Österreich Mars (New) VollzeiteDiscovery Services Senior Analyst Apply remote type Hybrid locations AUS-Victoria-Melbourne time type Full time posted on Posted Yesterday time left to apply End Date: February 7, 2025 (30+ days left to apply) job requisition id R114210 Job Description: Join the amazing world of Mars, home of the world's best-loved brands including, EXTRA, M&M's, MILKY WAY,...
-
Service Delivery Manager
vor 1 Monat
Melbourne, Österreich Sunbury Bus Service VollzeitManagement (Information & Communication Technology) This is a 12-month fixed term contract position based in Sunbury with the potential to transition into a full-time permanent position based on the business needs. Donric Group has over 45 years of experience in providing high quality, professional and safe passenger transport services to our local...
-
Service Delivery Manager
vor 3 Wochen
Melbourne, Österreich Schneider Electric - Global VollzeitOwn this newly created role as you join our growing Services teamUtilise your technical background and project management skillsMelbourne base | permanent position | rewarding package + bonusAbout UsSchneider's purpose is to create impact by empowering all to make the most of our energy and resources, bridging progress and sustainability for all. At...
-
Senior Llc Engineer
vor 1 Monat
Melbourne, Österreich Bcs Group VollzeitBelow is a brief description of this vacancySee below the skills and requirements for the position.MelbourneMelbourne, AustraliaReference: 6695279Daifuku Oceania is a global leader in material handling automation.We provide solutions that keep the world moving.If you strive for innovation and working in a controls design team, read on...About the role As a...
-
Service Delivery Manager
vor 3 Wochen
Melbourne, Österreich Schneider Electric - Global VollzeitOwn this newly created role as you join our growing Services teamUtilise your technical background and project management skillsMelbourne base | permanent position | rewarding package + bonusAbout Us Schneider's purpose is to create impact by empowering all to make the most of our energy and resources, bridging progress and sustainability for all.At...
-
Service Delivery Manager
vor 3 Monaten
Melbourne, Österreich Endeavor VollzeitThe Company Cubic Telecom delivers innovative connected software solutions to automotive, agriculture, and transport manufacturers.Its scalable solution enables a multitude of revenue-generating services, combining real-time analytics supported by global connectivity and regional regulatory compliance in 190 countries. Cubic's global connected software is...
-
Service Delivery Manager
Vor 3 Tagen
Melbourne, Österreich Cpa Australia VollzeitAdd expected salary to your profile for insightsAt CPA Australia our members are at the heart of everything that we do.We are one of the world's largest accounting bodies with a global membership of more than 173,000 people working in 150 countries and regions around the world.Our core services to members include education, training, technical support and...
-
Service Delivery Manager
Vor 3 Tagen
Melbourne, Österreich Cpa Australia VollzeitAdd expected salary to your profile for insightsAt CPA Australia our members are at the heart of everything that we do.We are one of the world's largest accounting bodies with a global membership of more than 173,000 people working in 150 countries and regions around the world.Our core services to members include education, training, technical support and...
-
Service Delivery Manager
vor 21 Stunden
Melbourne, Österreich Cpa Australia VollzeitAdd expected salary to your profile for insightsAt CPA Australia our members are at the heart of everything that we do.We are one of the world's largest accounting bodies with a global membership of more than 173,000 people working in 150 countries and regions around the world.Our core services to members include education, training, technical support and...
-
Service Delivery Manager
vor 3 Wochen
Melbourne, Österreich Capgemini VollzeitExplore our latest thought leadership, ideas, and insights on the issues that are shaping the future of business and society.Choose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Discover our portfolio – constantly evolving to keep pace with the ever-changing needs of our clients.Become part of a diverse...
-
Service Delivery Controller
vor 2 Wochen
Melbourne, Österreich Buscojobs VollzeitIT Service Delivery ManagerLocation: 2000 Sydney, New South WalesCompany: Australian Military BankPosted on: 27.12.2024Established in 1959 and with over 56,000 members, we're a Mutual organisation supported by a dedicated group of hard-working professionals.Service Delivery Manager - New South WalesLocation: 2000 Sydney, New South WalesCompany: One...
-
Orora | It Service Delivery Manager
Vor 6 Tagen
Melbourne, Österreich Buscojobs VollzeitSelect how often (in days) to receive an alert : The IT Service Delivery Manager is responsible for the effective delivery and management of business IT services for the Global Glass ANZ division of Orora.This position is vital for maintaining high service levels across applications, on-premise and cloud environments, leading local implementation of...
-
Bcs Group | Senior Llc Engineer | Melbourne
vor 1 Monat
Melbourne, Österreich Tideri Jobbörse VollzeitBelow is a brief description of this vacancy See below the skills and requirements for the position.Melbourne Melbourne, Australia Reference: 6695279 Daifuku Oceania is a global leader in material handling automation.We provide solutions that keep the world moving.If you strive for innovation and working in a controls design team, read on... About the role...
-
Delivery Manager
vor 3 Monaten
Melbourne, Österreich Techvify Software VollzeitTECHVIFY is a Global AI & Software Solutions company based in Hanoi, Danang, Singapore, and Japan.It has experienced rapid growth from 1 to 200 full-time employees in 4 years, led by a young and passionate leadership team with a commitment to innovation and a zero-tolerance policy for office politics.The company's primary market since its inception has been...
-
Capgemini | Service Delivery Manager
vor 1 Woche
Melbourne, Österreich Buscojobs VollzeitExplore our latest thought leadership, ideas, and insights on the issues that are shaping the future of business and society.Choose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Discover our portfolio – constantly evolving to keep pace with the ever-changing needs of our clients.Become part of a diverse...
