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Technical Lead (Unified Communications) - South Bank, QLDNetworks & Systems Administration (Information & Communication Technology)Contract/TempAt Flight Centre Travel Group (FCTG), our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something amazing – travelAs a Technical Lead in the Unified Communications team, you'll have a hands-on role in building and delivering high-quality, reliable, and scalable solutions as well as enabling, supporting, and leading our engineers.You will have a strong focus on the Genesys platform, responsibility for building solutions, and quality control of the engineers within the Unified Communications team. Working within our Global Technology division, Enterprise Technology Services (ETS), with Product Managers and Solution Engineers to provide technology that meets customer needs.If you enjoy being responsible for work allocation as well as coaching and developing engineers, please applyDay in the life:Manage internal and external project resources to deliver projects to agreed timelinesBe an expert in your domain, live and breathe the product, advocating the customer's voiceInfluence the design of major projects and system improvements to the GenesysSupport and prioritise product and customer requirements by providing technical expertise to implement best practice configuration and playbooksWork closely with Product Manager and Solutions Engineers to ensure timely delivery of technical solutions to address business objectivesPerform testing and quality assurance processes on work of the team and external resourcesManage all internal and external relationships in the best interests of our customerPromote and support best practicesApprove and orchestrate changes to ETS platform standards and product features/functionality following FCTG ITIL Change Management policyManagement of ongoing problems in line with ETS problem management processesPerform risk management to minimise business impact and risksBe across new and emerging technologies in relation to existing platformYou'll be perfect for the role if you have:Minimum 5 years experience in the Genesys Cloud environment in engineering, product management, or technical lead rolesMinimum 5 years leadership experienceDegree qualified in IT, Business, or related fieldGenesys certification is desirableITIL Certification is desirableExperience working in Webex environments is an added advantageProven experience working within a large organisation with geographically dispersed sitesExperience working in a troubleshooting environment focusing on time-critical and customer-impacting challengesWhy Flight Centre?Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work Australia New Zealand Pty Ltd.Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia's leading retailers, health and wellness discounts, financial planning advice, employee share plan, and more.Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance, and more.Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within.Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym.Mental Health: Support and Employee Assistance Program for staff and family.Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025).Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering, and fundraising; paid parental and volunteer leave.Sustainability: The protection of our environment is essential to the future of tourism; as a leading travel group, we have made efforts to affect positive change to the environment.We value you:Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are; to foster inclusivity and collaboration. We celebrate you.Who we are:Since our beginning, our vision has always been to open up the world for those who want to see.As a global travel retailer, our people come from all different backgrounds, and our connections spread to the far reaches of the globe - 20+ countries and counting Together, we are a family (we call ourselves Flighties).We offer genuine opportunities for people to grow and evolve. We embrace new experiences, we celebrate the wins, seize all opportunities, and empower all of our people to find their Brightness of Future.We encourage you to DREAM BIG through collaboration and innovation, and make sure you are supported to make incredible ideas a reality. Together, we deliver quality, innovative solutions that delight our customers and achieve our strategic priorities.
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