Reservations Specialist

Meriton Suites Australia is seeking a dynamic and detail-oriented Reservations Specialist to assist with maximising hotel room reservations and delivering an authentic guest experience in collaboration with our operations team.

About the Role
As a Reservations Specialist, you will be responsible for the first impression of Meriton Suites Australia.
You will ensure a professional and warm pre-arrival experience by engaging with potential guests over the phone and responding to emails relating to general product information and reservations.

We provide industry-leading and comprehensive training programs that motivate and equip you with the skills to perform at your best.
You will work in a welcoming, teamwork-focused environment that encourages professional development and accelerated growth within the company.

You will be located in the Contact Centre at our head office on Kent Street, in the heart of Sydney's CBD.
You will have access to Meriton Suites benefits including discounted hotel stays across Sydney, Brisbane, the Gold Coast, Canberra, and Melbourne.

Your key responsibilities
Attend to guests' calls and emails in a timely manner.
Process reservation requests, changes, and cancellations received via phone, email, and online distribution platforms.
Utilise sales techniques where possible, including personalising the call experience to better understand guest needs, make recommendations, and upsell room upgrades for special occasions.
Champion all properties' information to ensure seamless communication to guests and potential guests.
Follow proper escalation procedures when addressing guest concerns.
To be successful in this role you will have
Experience in the hospitality sector, customer service, guest support, or sales role.
Strong verbal and written communication skills.
Excellent time management and prioritisation skills.
Knowledge of Property Management System and online booking platform is advantageous.
Demonstrated critical thinking skills to develop thorough product information.
An eye for detail, especially when performing data entry tasks.
Ability to work in a team environment and under pressure.
Full availability to work a 7-day rotating roster.
About Meriton Suites
Meriton Suites is Australia's largest owner-operator of apartment-style hotel suites, with 23 incredible locations and 6,204 suites, giving every guest a guarantee that they are staying in the best accommodation in Australia.
Our award-winning hotels have continually been ranked the best in each location on many traveller review websites.
For over 20 years, Meriton Suites has been the market leader in apartment-style hotel accommodation, conveniently located across Sydney, Brisbane, Gold Coast, Canberra, and Melbourne.

If you would like to be considered for this opportunity, please click on the Apply Now tab below.

Only short-listed applicants will be contacted within 7 days of application.
Permanent residents only may apply.
Please note that we will not consider external agencies as recruitment for this role is handled internally.

Your application will include the following questions:
How many years' experience do you have as a Reservations Specialist?
Which of the following statements best describes your right to work in Australia?
Do you have customer service experience?
Do you have data entry experience?
Are you available to work on a rotating roster?
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