Reservations Sales Specialist
vor 1 Monat
This is our flagship hotel; this is Rydges Melbourne, reimagined.
With a complete refurbishment of all 370 rooms, suites and apartments, signature restaurant and bar, eleven events spaces, a new rooftop terrace overlooking Her Majesty's Theatre, interactive fitness studio and rooftop pool.
The new Rydges Melbourne will offer unforgettable hospitality.
About the role
Refreshingly local, we're after a full time Reservations Sales Co-Ordinator - Groups to process all room reservations from all booking channels to maximize hotel revenue.
From the moment a guest contacts the hotel they will be greeted with warmth and welcoming communication.
You will be responsible for assisting the guest with creating a personalized hotel experience making them feel at home.
Key Responsibilities:
Co-ordinate group reservation requests through telephone, email, GDS and Ivvy leads.
Maintain the Group Reservations email inbox, meeting efficiency targets.
Work closely with the Sales and Revenue Departments regarding group rates and requirements.
Manage group booking workflow using the CRM including entering group reservation requests, preparation of proposals and contracts for the client.
Follow up all group reservation proposals and ensure contracts are signed.
Enter all confirmed group bookings into Opera, ensuring rate codes, rates, room types, rooms held and market segments are accurate.
Coordinate all group reservations paying particular attention to amendments, group requests, rooming lists, room allocations, deposits and final invoices.
Communicate in a timely manner all group requirements and special group requests to the appropriate department(s) and follow up to make sure the requests have been fulfilled in accordance with the group's requirement.
Complete post group stay follow-up.
Skills & experience
Experience with Opera PMS is preferred Excellent attention to detail Ability to work well under pressure and handle a high volume of calls and emails Strong customer service skills with a sales focus The ability to work flexible hours, including weekends If you're interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts at EVT Careers .
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