Assistant Venue Manager
Vor 7 Tagen
About Us: Funhouse Family Entertainment Centres is an innovative, premier entertainment brand that has been putting smiles on faces to Brisbane families for forty years.
With a range of attractions including arcade games, mini bowling and birthday parties, we pride ourselves on creating fond memories for everyone who walks through our doors.
Who are you? A positive, passionate and dynamic people pleaser.
You have a strong focus on guest experience and thrive in ensuring that our guests create lasting memories.
You are an excellent communicator with a strong desire to lead, are a super organiser and love working with people.
What will you do? Guest Experience Management: Ensure all guests receive exceptional service and maintain a welcoming atmosphere throughout the venue.
Address guest inquiries and resolve any issues promptly to enhance overall satisfaction.Event Coordination: You will be the go-to for organising and executing events, such as birthday parties, group functions and events.
Ensure that all aspects of the event meet our quality standards.Staff Supervision: Assist in managing and training staff, ensuring that they are knowledgeable about services and attractions.
You will have a "lead-by-example" attitude and be able to foster a positive team environment to promote motivation and collaboration.Operations Support: You will be responsible for the day-to-day operations including cash handling, game maintenance and cleanliness responsibilities.
Collaborate with management and oversee daily operations including staffing, scheduling, and event coordination.Feedback and Improvement: Regularly gather and analyse guest feedback to identify areas for improvement.
Work with management to implement changes that enhance the overall guest experience.What you bring: Previous experience in a management or supervisory role within the hospitality or entertainment industry is preferred.Strong customer service skills and a genuine passion for ensuring positive experiences for families and children.Excellent organisational and problem-solving abilities.Ability to work flexible hours, including weekends, nights, public holidays and school holidays.
Availability during peak periods is a must.Strong communication and interpersonal skills.What We Offer: The opportunity to work with a company that truly makes a difference to families in Brisbane.Competitive salary and bonus package.Opportunities for professional development and advancement within the company.A fun and dynamic work environment focused on teamwork and guest engagement.Do you accept this challenge? If this sounds like you and you are ready for a new challenge, we would love to hear from.
Job Type: Full-time
Pay: From $60,000.00 per year
Benefits:
Employee discountEmployee mentoring programSchedule:
Afternoon shiftDay shiftEvening shiftPublic holidaysRotating rosterWeekend availabilitySupplementary Pay:
Penalty ratesPerformance bonusExperience:
Customer service: 2 years (Required)Work Authorisation:
Australia (Required)Work Location: In person
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