User Support Analyst Ii
vor 2 Wochen
SOM, one of the most influential design firms in the world, is seeking innovative talent.At SOM, we are a collective committed to shaping a better future for our clients, communities, and planet. We aspire to create the most sustainable, impactful work through creative, interdisciplinary teams with all the resources and diversity of a global firm. We value those who are passionate about excellence, innovation, integrity, inclusivity, and collaboration. Together we can achieve great things.Success at SOM MeansIdeas: Our highest aspirations go beyond known solutions and models. We are constantly innovating and attempting to bring new approaches, solutions, and processes to our work.Knowledge: We are not expected to know everything, but rather to passionately pursue answers. It is vital that we listen intently and are proactive about learning, integrating new skills and deepening our knowledge.Deliverables: We strive for excellence in the concept, quality, and delivery of our work.Individual: We believe in the individual and the wealth of attributes, skills, and knowledge that a person can develop and contribute.Team: Our design ethos is founded on the principle of interdisciplinary integration. We foster a positive team culture in which everyone collaborates openly towards common goals. We proactively reconcile the goals and priorities of SOM and clients while fostering opportunities for design and technical excellence in alignment with the firm's ethos.Firm: We believe in a meritocracy of ideas. We are a collective that looks to everyone to actively contribute to the design discourse in the office.Position ResponsibilitiesProvides Tier 1 and 2 end user support to the local/regional offices, including remote workers; occasional before/after hours assistance as required.Assists the IT Supervisor with overseeing the daily operational activities of the Service Desk, including monitoring Service Desk request queues (tickets, emails, Slack channels, etc.), and ensure requests are appropriately accepted, logged, and promptly responded to.Ensures that all issues and requests are well documented in the Service Desk ticketing system from the creation of the ticket to successful resolution.Researches effective and efficient ways to resolve problems; solution focused.Identifies, researches, and resolves complex technical problems; escalating as required to ensure tickets are completed within Service Level Agreements, minimizing and avoiding breaches and pending tickets.Demonstrates sensitivity, diplomacy, and influence in dealing with all levels of the firm; actively appreciates the diverse capabilities, insights, and ideas of others, working respectfully with individuals of diverse backgrounds, styles, and abilities.Reliable and responsible, able to respond quickly to emergencies, seeing problems through to resolution; takes the term "customer service" to heart.Stays current with firm policies and procedures and maintains professional and technical knowledge, including industry best practices; maintains an understanding of SOM products and their interrelationship technically and to the customer.Ability to work independently and proactively with remote supervision.Other tasks and responsibilities as required.Minimum QualificationsBS in related field; 3 - 5 years of experience working within an OT support organization; experience in the AEC industry desired.Demonstrated experience with ServiceNow IT Service Management platform, or similar Service Desk request management platforms.Demonstrated experience deploying and supporting MS Windows and Mac OS devices in a Windows environment; experience working in Cloud environments desired.Demonstrated experience deploying and managing Mac iOS and Android enterprise smartphone devices, including managing provider relations.Demonstrated experience using system and endpoint management tools such as Quest ActiveRoles (Active Directory Administration), Microsoft SCCM (Windows Imaging/Management and Software Deployment), and JAMF (Mac OS Device Management).Demonstrated experience administering, supporting, and using:Email/calendaring platforms such as Google gMail/gCal and MS Outlook/Exchange.Business applications such as Google Docs/Sheets/Slides/Forms, Microsoft Office, and Adobe Creative Suite.Productivity platforms such as Google Workspace; experience creating/managing Google Groups and Room Resources is desirable.File collaboration platforms such as Google Shared Drives and MS Sharepoint.Messaging platforms such as Slack.Cloud hosted VoIP phone platforms such as Zoom Phone.AV Conferencing infrastructure and web conferencing platforms such as Zoom, WebEx, MS Teams; experience with Zoom Rooms and room control systems such as Crestron is desired.Demonstrated experience supporting architectural software such as Revit, AutoCAD, 3ds Max, Rhino, Enscape, V-Ray, Corona, and Bluebeam is desired.Excellent oral and written communication skills.Microsoft, AWS, Google certification a plus.For more about SOM: www.som.com
#J-18808-Ljbffr
-
User Support Analyst Ii
vor 2 Wochen
Melbourne, Österreich Skidmore, Owings & Merrill VollzeitSOM, one of the most influential design firms in the world, is seeking innovative talent.At SOM, we are a collective committed to shaping a better future for our clients, communities, and planet.We aspire to create the most sustainable, impactful work through creative, interdisciplinary teams with all the resources and diversity of a global firm.We value...
-
User Support Analyst Ii
vor 2 Wochen
Melbourne, Österreich Skidmore, Owings & Merrill VollzeitSOM, one of the most influential design firms in the world, is seeking innovative talent.At SOM, we are a collective committed to shaping a better future for our clients, communities, and planet.We aspire to create the most sustainable, impactful work through creative, interdisciplinary teams with all the resources and diversity of a global firm.We value...
-
Bey | End User Support Analyst
vor 1 Woche
Melbourne, Österreich Buscojobs VollzeitBe part of Beyond Bank, a bank that is for and with you. We are one of Australia's largest, 100% customer-owned mutual banks with a credit union heritage.With over 300,000 customers and over 40 branches across five states, we are working hard to be the best relationship bank for customers and communities in Australia.When you join Beyond Bank, you will work...
-
Logistics Analyst Ii
vor 2 Monaten
Melbourne, Österreich Amentum VollzeitThis position is contingent upon contract award.Amentum is seeking a Logistics Analyst II to support an upcoming INSCOM G-4 Global Intelligence Logistics and Engineering (GILE) Support contract. These services will support tactical, operational, and strategic intelligence units, personnel, and their ground and aerial intelligence equipment and operations...
-
Deskside Technician Ii
Vor 7 Tagen
Melbourne, Österreich Stefanini, Inc VollzeitJob DetailsDeskside Technician IIDeskside Technician II Plaquemine, LA Posted: 11/14/2024Job ID#: 59018Job Category: Deskside Technician IIPosition Type: Full TimeDuration: PermWho we are Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure...
-
Skidmore, Owings
vor 2 Wochen
Melbourne, Österreich Tideri Jobbörse VollzeitSOM, one of the most influential design firms in the world, is seeking innovative talent.At SOM, we are a collective committed to shaping a better future for our clients, communities, and planet.We aspire to create the most sustainable, impactful work through creative, interdisciplinary teams with all the resources and diversity of a global firm.We value...
-
Digital User Experience Analyst
Vor 7 Tagen
Melbourne, Österreich Buscojobs VollzeitJOB DESCRIPTIONAbout Herbert Smith Freehills As one of the world's leading law firms, we advise many of the largest and most ambitious organisations across all major regions of the globe.With over 5,000 people, including 3,100 lawyers and over 2,000 business services professionals, operating from our global network of offices across Asia Pacific, Europe, the...
-
Application Support Analyst
vor 1 Woche
Melbourne, Österreich Buscojobs VollzeitJob Description The primary role of the Application Support Analyst is to oversee the installation and maintenance of software applications to streamline business operations focused on Tattarang's Workday ERP (HCM and Finance) and related applications.Duties include optimising software application performance, installing updates, building reports,...
-
Aerostat Operator Ii
vor 1 Monat
Melbourne, Österreich Amentum VollzeitPosition is contingent based on approval and availability. Aerostat Operators provide Operations and Sustainment (O&S) in various OCONUS site locations.Aerostat Operators/User-level maintainers will participate in the overall, hands-on operation of the aerostat system including launch, in-flight, recovery, and moored activities.Candidates will perform all...
-
It Support Analyst
vor 3 Monaten
Melbourne, Österreich Ray White VollzeitAn exciting opportunity has become available to join the IT team at Ray White corporate as our new IT Support Analyst.Based in Brisbane reporting to the IT Service Desk Manager, this role will be well suited for someone who wants to jump in and work across various areas of the business utilising multiple applications, both customised for the Ray White...
-
Application Support Analyst
vor 23 Stunden
Melbourne, Österreich Pyramid Global Technologies VollzeitApplication Support Analyst - AWS Data Lake/PythonAbout the job The Application Support Analyst will focus on AWS Data Lake and Python development.Design, develop, test, and maintain applications (includes user administration, installation, and configuration).Good understanding of AWS Data Lake and Python language.Good understanding of data.Strong expertise...
-
21St Century Software | Support Engineer Ii
Vor 4 Tagen
Melbourne, Österreich Buscojobs VollzeitAbout Us 21st Century Software is the leader in software solutions for the IBM Z platform, which is the platform trusted by most worldwide finance institutions, healthcare, insurances, retail, and governments.We are growing our team and our skills in 21CS VSEn platform (one of the operating systems for IBM Z).About the Role: We are seeking a Technical...
-
Product Support Engineer Ii
vor 3 Wochen
Melbourne, Österreich Zscaler VollzeitOur Customer Success Strategy & Operations team uses valuable data and market research to help our customers succeed and drive value. Our teams collaborate to identify solutions using competitor and industry trend analysis, providing valuable insights for strategic decision-making. We're responsible for facilitating smooth transitions during organizational...
-
Product Support Engineer Ii
vor 1 Woche
Melbourne, Österreich Buscojobs VollzeitOur Customer Success Strategy & Operations team uses valuable data and market research to help our customers succeed and drive value.Our teams collaborate to identify solutions using competitor and industry trend analysis, providing valuable insights for strategic decision-making.We're responsible for facilitating smooth transitions during organizational...
-
Ray White | It Support Analyst
Vor 7 Tagen
Melbourne, Österreich Buscojobs VollzeitAn exciting opportunity has become available to join the IT team at Ray White corporate as our new IT Support Analyst.Based in Brisbane reporting to the IT Service Desk Manager, this role will be well suited for someone who wants to jump in and work across various areas of the business utilising multiple applications, both customised for the Ray White...
-
Sr. Support Analyst, Fix Connectivity, It
vor 3 Monaten
Melbourne, Österreich Clsa Global Markets Pte Ltd VollzeitSr.Support Analyst, FIX Connectivity, ITPosition Description This role is part of the Global FIX connectivity team responsible for handling FIX connectivity requests from clients, vendors, brokers, and exchanges.Key Areas of Responsibilities Daily trading operations support for various trading desks of High Touch & Low Touch cash Equities, SWAP desk, and F&O...
-
Business Analyst
vor 3 Wochen
Melbourne, Österreich Appsmart Pty Ltd VollzeitBusiness/Systems Analysts (Information & Communication Technology) We are hiring for an e-commerce specialist business analyst in a Transformation program of an e-commerce platform.In this role, you will be tasked with analysing key business processes, metrics, and enhancement requests from our business and map to the new platform, technology, and its...
-
Technology Trainer
Vor 5 Tagen
Melbourne, Österreich Buscojobs VollzeitTechnology Trainer - Technology User Engagement The role An exciting opportunity has arisen for an IT Trainer to join the Canberra Technology User Engagement team.The Technology User Engagement team Our Technology User Engagement team offers training and technical support to partners and employees of Clayton Utz.The training is delivered as one-on-one,...
-
Technical Analyst
vor 2 Monaten
Melbourne, Österreich Study Select VollzeitHow to Become a Technical Analyst in Australia: careers in ITDefinition of a Technical AnalystThe role of a Technical Analyst is both dynamic and rewarding, offering professionals the opportunity to bridge the gap between technology and business needs.These analysts play a crucial role in understanding and interpreting complex technical information, ensuring...
-
It Analyst
vor 2 Monaten
Melbourne, Österreich Study Select VollzeitHow to Become an IT Analyst in Australia: careers in IT The role of an IT Analyst is both dynamic and rewarding, offering professionals the opportunity to bridge the gap between technology and business needs.IT Analysts play a crucial role in understanding and analysing the requirements of an organisation, ensuring that technology solutions align with...
