Strategic Account Manager
vor 1 Monat
Strategic Account Manager Sydney, Australia Who we are? GlobalData is a specialist information services business on a mission to help our clients decode the future, make better decisions and reach more customers. Using our unique data, expert analysis and innovative solutions we're able to create trusted intelligence on the world's largest industries for thousands of companies, government organisations and industry professionals in one fully integrated platform.
We began our journey in 2016, by combining a diverse range of specialist information services companies, many with decades of trusted customer relationships and deep sector specialisms. Today, we believe in the power of collaboration and operate as a single company, with more than 3,500 colleagues worldwide, across 20+ industries, delivering value for over 5,000 customers globally.
The role: We are seeking a highly motivated and experienced Strategic Account Manager to join our team. The ideal candidate will be responsible for developing and maintaining long-term relationships with key clients, identifying growth opportunities, and ensuring the successful delivery of our solutions. This role requires a strategic thinker with excellent communication skills and a proven track record in account management.
What you'll be doing: Client Relationship Management: Build and maintain strong, long-lasting relationships with top-tier accounts through on-site visits and C-Suite discussions. Act as the primary point of contact for these key clients, ensuring their needs are met and their expectations exceeded. Manage and develop strategic business relationships to achieve material and sustainable growth. Manage high-profile accounts spanning broad geographic areas, representing significant revenue, and having diverse and complex needs. Strategic Planning: Develop and implement strategic account plans to drive the growth of accounts. Ensure alignment of account strategies with overall business objectives. Business Development: Identify and pursue new business opportunities within existing accounts, including upselling and cross-selling based on sales intelligence. Personally lead, manage, and run the sales process, bringing in additional resources as required. Generate new business opportunities within large accounts (New Logo business development). Cross-functional Collaboration: Work closely with internal teams such as customer success, analysts, and product development to ensure the successful delivery of solutions. Coordinate with marketing to align strategies and improve client engagement. Performance Analysis: Monitor and analyse account performance metrics. Implement actionable strategies to address areas of improvement and optimize account growth. Market Insights: Stay updated on industry trends, market conditions, and competitors. Provide strategic insights and recommendations to clients and internal teams based on these insights. Develop a strong personal network of contacts to continually be aware of market dynamics, client challenges and objectives, as well as competitor intelligence. Sales Support: Produce professional and compelling material to support sales activities. Identify market opportunities for new propositions, building a business case through Voice of Market/Customer, championing through the development lifecycle. Expertise: Act as a subject matter expert in their defined market. Ability to negotiate complex contracting processes between GD and large multinational organizations. What we look for: Bachelor's degree in Business, Marketing, or a related field (MBA preferred). Minimum of 10+ years of experience in client management, with significant face-to-face engagement. Strong strategic thinking and relationship management skills. Proven ability to manage multiple accounts and projects simultaneously. Previous experience as a Business Development Representative is a plus. Strong problem-solving skills and attention to detail. Self-motivated with a proactive approach and a curiosity to learn. Strong negotiation and conflict resolution skills. Familiarity with SAS solutions, custom analytics, and working with analysts. Ability to manage high-profile accounts spanning broad geographic areas with diverse and complex needs. GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer.
To find out more and to apply to our roles please visit careers.globaldata.com
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