Solution Consultant
vor 1 Woche
As a Solution Consultant for Optus, you will be the CNS Customer Solution Lead for the account.
You will act as a trusted advisor and technical leader responsible for designing, developing, and providing thought leadership on the CNS portfolio.
The role requires a seasoned architect with deep domain knowledge, strong customer engagement skills, and an ability to orchestrate complex, multi-domain solutions to address customer needs and strategic objectives.QualificationsExperience:15+ years of experience in telecommunications, with a strong focus on CNS Core Application domains.Proven track record in designing and delivering complex, multi-domain solutions for telco operators.Skills:Exceptional domain knowledge in at least two or more OSS, Mobile Voice/Data Core, AIOps, Security, and autonomous operations.Strong technical and business acumen with the ability to map customer challenges to Nokia's solutions.Outstanding stakeholder engagement and consultative selling skills.Technical Expertise:Familiarity with telco infrastructure, including assurance, service quality, inventory, and fulfillment solutions.Proficiency in cloud-native architectures, AIOps, and automation frameworks.Other Requirements:Having strong stakeholder relationships with the operator community in the account will be an added advantage.Excellent communication and presentation skills.Ability to travel within the region as needed.Key Performance Indicators (KPIs)Pipeline & Order Intake (OI): Drive growth in assigned customer segments.Solution Quality: Deliver high-quality, scalable, and innovative solutions.Customer Satisfaction: Achieve measurable improvements in customer engagement and satisfaction.ResponsibilitiesSolution Strategy & Customer EngagementDevelop a deep understanding of customer challenges, strategies, and current telco/IT infrastructure.Build and maintain strong relationships with customer stakeholders, including senior leadership.Articulate Nokia's value propositions to address customer priorities and perform consultative selling.Identify and address latent customer needs by evangelizing possible solutions.Solution OwnershipOwn the solution strategy and technical blueprint for assigned customers.Establish the technical vision and business value of solutions, positioning the "Why/What/When/How" Nokia's offerings solve business problems or future needs.Act as the Customer Solution Owner (CSO) for complex or multi-domain deals, orchestrating across products, care, and services.Own and write the Technical Solution Document of Customer.Own and do professional services costing for the offer in consideration.Business Development & Opportunity ManagementWork closely with the CNS Customer Lead to define proactive and strategic initiatives.Provide strong contributions to business development activities, identifying and developing new leads and opportunities.Support opportunity qualification (G2) and bid/no-bid decision preparation (G3).Lead technical demos, workshops, and commercial trials to define solution scope.Technical Governance & Delivery OversightCollaborate closely with Product Units (PU), Market Services CSA, and other solution contributors to drive solution quality and alignment.Ensure overall solution sign-off before delivery and oversee technical solution orchestration.Drive consolidation and quality validation of Nokia Pricing Tool (NPT) inputs and ensure compliance with technical deliverables.Accountable for uploading all technical artifacts (G4, G5) into the CNS Offer Repository.Market LeadershipAct as the lead solution manager for Multi-BG (Business Group) opportunities where CNS CSP (Cloud and Network Services) is the lead BG.Stay updated on industry trends and competitive solutions, ensuring Nokia's offerings remain market-relevant and innovative.
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