Service Delivery Reporting Centre Manager
vor 2 Monaten
Service Delivery Reporting Centre ManagerJob posted: 19/11/2024
Job type: Full time / 18/12/2025
Organisation: Country Fire Authority
Salary: Salary not specified
Occupation: Transport/Logistics
Reference: VG/1831489
Located at CFA Headquarters, Burwood EastFull time, Fixed TermThe CFA are proud of the work we do, protecting lives and property, 24 hours a day, 7 days a week. With over 51,000 volunteers CFA strives to be an organisation of choice for volunteers and employees, embracing individuals with diverse skills, experience and backgrounds.
About the Role A 12-month fixed term contract opportunity currently exists to lead CFA's Service Delivery Reporting Centre. This is an excellent leadership opportunity to connect frontline service delivery with CFA's corporate functions, by supporting incident reporting and providing data-driven insights to enhance service delivery and decision-making.
The SDRC Manager oversees and supports a team of 8 who deliver fire and incident reporting services and related functions across the organisation. This leadership role will foster a positive team environment, ensuring high-quality customer service and effective support to CFA members and staff.
Key Responsibilities Lead and manage a high-performing team to enhance organisational capability through quality control, data integrity, analysis, and reporting.Direct the SDRC team in delivering incident reporting services, ensuring capacity meets demand and service requirements.Manage financial budgets, reporting, and call centre analytics to inform decision-making, resource allocation, and process improvements.Oversee CFA operational systems (FIRS, VRH, RMS), ensuring data quality, developing metrics, and initiating technology improvements as needed.Implement quality assurance standards, governance frameworks, and training to enhance efficiencies, service delivery, and incident reporting consistency.Build collaborative relationships across CFA, emergency service sectors, and relevant jurisdictions.Provide evidence-based advice and strategic input by analysing organisational outcomes, performance metrics, and future needs.About You Our ideal candidate will be able to demonstrate the following:
Relevant tertiary qualifications and/or experience providing leadership, direction, advice, and guidance within a complex operational or service delivery environment.Demonstrated leadership capability and team management skills, with experience overseeing the implementation of defined processes.Proven experience in developing and implementing data quality assurance measures, undertaking analysis and reporting, with the ability to translate complex information into meaningful insight for end-users.Demonstrated ability to foster collaborative working relationships, with highly developed interpersonal and communication skills, including the ability to effectively deal with difficult situations.Demonstrated ability to use initiative, work flexibly within tight timeframes and manage variable workload demands.Knowledge of the Victorian Government and/or Victorian Emergency Management Sector business environment is an advantage.Why choose CFA Meaningful Purpose: Your contribution truly makes a differenceWork-Life Balance: Paid parental leave, generous leave provisionsGrowth Opportunities: Learning and developmentFlexibility: Hybrid work options with flexible work arrangementsDiscounts: Emergency Memberlink discounts on various servicesWellbeing Focus: Healthy for Life programs, flu vaccinationsMember Assistance Program: Access support across 8 service pathwaysYour Application Click the 'apply' button to access our online application form. Here you will be asked to provide personal and contact details and respond to employment-related questions.
When applying for a position with CFA, please submit a cover letter and resume that demonstrates your qualifications, experience, key attributes and skills required for the position.
Pre-employment Checks Offers of employment will only be made to candidates who:
Successfully complete a National Police History Check, Working Rights Check and hold a valid Working with Children Check.CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves. First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply.
Applications close: 11:59pm 1st December 2024 If at any stage of the recruitment and selection process you require an alternative format to the application material or reasonable adjustment to the interview arrangements, please don't hesitate to contact the person listed on the ad or alternatively, email ******
The Country Fire Authority (CFA) values your privacy. We will use the information you provide when you are applying for employment with us for the purpose of recruitment, selection, evaluation and appointment and to report on anonymised key metrics (e.g. diversity). The information we collect will be handled in accordance with privacy laws, including the Privacy and Data Protection Act 2014. You can view our Privacy Statement here. For access and correction of the information we have collected, contact ******
#J-18808-Ljbffr
-
Service Delivery Reporting Centre Manager
vor 1 Monat
Melbourne, Österreich Tideri Jobbörse VollzeitService Delivery Reporting Centre Manager Job posted: 19/11/2024 Job type: Full time / 18/12/2025 Organisation: Country Fire Authority Salary: Salary not specified Occupation: Transport/Logistics Reference: VG/1831489 Located at CFA Headquarters, Burwood East Full time, Fixed Term The CFA are proud of the work we do, protecting lives and property, 24 hours a...
-
Service Delivery Manager
vor 4 Wochen
Melbourne, Österreich Sunbury Bus Service VollzeitManagement (Information & Communication Technology)This is a 12-month fixed term contract position based in Sunbury with the potential to transition into a full-time permanent position based on the business needs.Donric Group has over 45 years of experience in providing high quality, professional and safe passenger transport services to our local...
-
Service Delivery Manager
vor 4 Wochen
Melbourne, Österreich Sunbury Bus Service VollzeitManagement (Information & Communication Technology) This is a 12-month fixed term contract position based in Sunbury with the potential to transition into a full-time permanent position based on the business needs. Donric Group has over 45 years of experience in providing high quality, professional and safe passenger transport services to our local...
-
Centre Manager
vor 1 Monat
Melbourne, Österreich Kids Early Learning Centre VollzeitChildcare & Outside School Hours Care (Education & Training)Full timeSalary $80K - $95K + Super + 12.5% Annual BonusAre you a skilled and experienced Early Childhood Education professional with a passion for leading and developing a team?We are seeking a dynamic and proactive Centre Manager at Kool Kids Early Learning Centre - Ashmore to join our team and...
-
Service Delivery Manager
Vor 7 Tagen
Melbourne, Österreich Buscojobs VollzeitAbout us : Established in 2007, CDC Data Centres is Australia's leading operator of sovereign, secure, world-class data centre facilities. Headquartered in Canberra with multiple facilities in the ACT, NSW, VIC and New Zealand, CDC's diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale...
-
Service Delivery Manager
vor 1 Monat
Melbourne, Österreich Cybercx Pty Ltd VollzeitService Delivery Manager - Service GovernanceWork with industry leaders to protect and defend our customers and communities.14th November, 2024At CyberCX, everyone works together to create cyber security for the world around us.The work we do has a real impact, and you could be part of the team trusted to educate, protect, and defend organisations around the...
-
Senior Technical Program Manager, Data Centre Delivery
vor 3 Monaten
Melbourne, Österreich Amazon VollzeitSenior Technical Program Manager, Data Centre DeliveryJob ID: 2717121 | Amazon Corporate Services Pty LtdAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking,...
-
Service Delivery Manager
vor 1 Tag
Melbourne, Österreich Buscojobs VollzeitService Delivery Manager - Service GovernanceWork with industry leaders to protect and defend our customers and communities.16th December, 2024 At CyberCX, everyone works together to create cyber security for the world around us.The work we do has a real impact, and you could be part of the team trusted to educate, protect, and defend organisations around...
-
Technical Programme Manager
Vor 7 Tagen
Melbourne, Österreich Amazon VollzeitAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure.In other words, we're the people who keep the cloud running.We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.We...
-
Service Manager
vor 3 Monaten
Melbourne, Österreich Cmv Truck Centre VollzeitCMV Truck Centre, 100 Port Wakefield Road, Cavan, South Australia, Australia Req #391 Tuesday, 17 September 2024 About CMV Truck Centre CMV Truck Centre is a large on highway Truck Dealership based at Cavan in modern premises.Kenworth trucks have dominated the heavy duty truck market in Australia for many years and are the market leading brand.DAF is a...
-
Melbourne, Österreich Amazon Web Services VollzeitDescription AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure.In other words, we're the people who keep the cloud running.We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they...
-
Technical Programme Manager, Data Centre Delivery
vor 58 Minuten
Melbourne, Österreich This Is An It Support Group VollzeitDescription AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure.In other words, we're the people who keep the cloud running.We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they...
-
Technical Programme Manager
vor 1 Monat
Melbourne, Österreich Mygwork VollzeitThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.Please do not contact the recruiter directly. DESCRIPTION: AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure.In other words, we're the people who keep the cloud...
-
Centre Manager
vor 1 Tag
Melbourne, Österreich Nulsen Disability Services VollzeitProgress your career with us / Take your next career step with us Join a respected, high quality and experienced service organisation.Full-time, permanent, located in Greensborough - hybrid working arrangements.This is a key management position for our two centres located in Northern Melbourne to join Relationships Australia Victoria (RAV). About us...
-
Melbourne, Österreich Amazon Web Services VollzeitDescriptionAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure.In other words, we're the people who keep the cloud running.We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they...
-
Technical Programme Manager
Vor 7 Tagen
Melbourne, Österreich Amazon VollzeitAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure.In other words, we're the people who keep the cloud running.We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.We...
-
Program Delivery Officer, Activity Centres
vor 1 Monat
Melbourne, Österreich Department of Transport VollzeitProgram Delivery Officer, Activity CentresJob posted: 03/12/2024Organisation: Department of Transport and PlanningOccupation: OtherReference: 6359About Us The Department of Transport and Planning oversees key planning, transport and land use policy decisions and management across the State. A life-cycle approach to planning, building, connecting and...
-
Program Delivery Officer, Activity Centres
vor 4 Wochen
Melbourne, Österreich State Government Of Victoria, Australia VollzeitProgram Delivery Officer, Activity CentresJob posted: 03/12/2024Organisation: Department of Transport and PlanningOccupation: OtherReference: 6359About Us The Department of Transport and Planning oversees key planning, transport and land use policy decisions and management across the State.A life-cycle approach to planning, building, connecting and...
-
Melbourne, Österreich Tideri Jobbörse VollzeitDescription AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure.In other words, we're the people who keep the cloud running.We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they...
-
Senior Technical Program Manager, Data Centre Delivery
vor 3 Monaten
Melbourne, Österreich Amazon VollzeitSenior Technical Program Manager, Data Centre DeliveryAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers...
