Product Specialist
Vor 6 Tagen
Roche fosters diversity, equity and inclusion, representing the communities we serve.
When dealing with healthcare on a global scale, diversity is an essential ingredient to success.
We believe that inclusion is key to understanding people's varied healthcare needs.
Together, we embrace individuality and share a passion for exceptional care.
Join Roche, where every voice matters.
The PositionA healthier future.
It's what drives us to innovate.
To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come.
Creating a world where we all have more time with the people we love.
That's what makes us Roche.
As the Product Specialist - Serum Work Area, you will be responsible to provide second level technical support for Roche Clinical Chemistry and Immunoassay platforms and have product management responsibilities for selected Core Reagents.
What you will be working on: Provide second level technical support to the Applications Team and our customers for SWA Systems
Support the product management of selected CC/ IA on market reagents (Core Reagents which will be Immunosuppressives, Substrates and ISE)
Deliver customer communications for the defined reagent portfolio responsibilities in collaboration with other respective stakeholders including Regulatory, Solutions and / or Applications
Manage inventory to ensure customers receive goods on time and in full
Support the Serum Work Area Solution Managers in the definition and execution of Marketing strategies
Develop product training tools for the defined portfolio to support our internal and external stakeholders
Work with the Sales and Support teams to deliver a positive customer experience by providing subject matter expertise
Who you are: As a results-driven customer centric individual, you are able to think through problems and consider the impact of solutions and are able to build strong collaborative relationships with your customers.
As a Product Specialist, you are expected to:
Share knowledge with respective internal and external stakeholders
Demonstrate strong analytical skills and a problem-solving mindset
Be customer-focused, working to drive positive outcomes for both our customers and patients
You have: Degree or equivalent qualification in Biochemistry or Immunochemistry
Previous experience working in a Biochemistry (routine) laboratory preferred
Excellent communication skills and the ability to manage multiple stakeholders
Demonstrated ability to manage cross-functional activities and stakeholders including Sales and Support, Regional and Global counterparts
This field-based role requires full eligibility to live and work in Australia as visa and/or relocation support is not available for this role.
What we offerRoche offers rewarding growth opportunities, a competitive remuneration package and a collaborative culture where people are united in purpose and will stretch you to be brave, speak up and think differently.
Feel empowered to deliver meaningful outcomes, supported by accessible and inspiring leaders.
Roche encourages a high-performance culture where you are empowered and trusted to make decisions.
We strive for excellence and extraordinary results and take a genuine interest in our people and their well-being, and our patients.
Take pride in knowing you can make a difference to millions of patients worldwide in developing diagnostics and treatments for oncology, neuroscience, inflammation, immunology, ophthalmology, rare diseases, respiratory disease and diabetes.
We are committed to providing an inclusive, safe, secure and healthy workplace, and to minimize any such impacts to our employees, customers and the community.
We welcome applications from all people and encourage you to advise of any individual circumstances that may require consideration.
Who we areAt Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare.
Working together, we've become one of the world's leading research-focused healthcare groups.
Our success is built on innovation, curiosity and diversity.
Roche is an Equal Opportunity Employer.
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