Enterprise Support Manager, Financial Services
vor 2 Wochen
Enterprise Support Manager, Financial ServicesWe're seeking an experienced leader to lead and grow a team of Senior Cloud Technologists, Consultants and Engineers across Financial Services Industries (FSI) in ANZ. Our teams operate as trusted advisors that help Amazon's largest and most strategic customers in the region to operate securely, reliably and in the most cost-efficient way. The team provides advice on architecture, support strategy, project and launch planning, as well as ongoing operational issues. You will create and execute strategies to optimize our customers' adoption and use of AWS services.As a leader at AWS you will:Lead a team of Senior Cloud Technologists to solve complex customer business problemsInfluence the strategic direction of your industry, team and delivery to improve the customer experienceDrive internal strategic communicationsAdvocate for your customers and own their transformation journeyManage customer sentiment and recovery during service events, including executive engagementAssist with problem escalation and support your team in resolving critical customer issuesCreate and contribute to industry eventsUnderstand operational excellence in the cloud and help your TAMs make recommendations to customersMitigate risks and remove blockers for your team and customersCreate the next generation of leaders and talentGrow the team's capability through people development and recruitmentCreate mechanisms that scale and improve the customer experienceSimplify and advocate lean processes and drive high velocity decision makingA day in the lifeThe ANZ Enterprise Support (ES) Financial Services Industries (FSI) team partners with leading banking, finance and insurance customers to build world-leading financial products and services on AWS. We are technical leaders setting direction and accelerating our customers to operate securely in AWS.You will have direct impact in enabling financial services customers across the region to gain the most value from the cloud. You'll continuously deliver a high-quality customer experience for your customers. There are plenty of opportunities to develop your leadership skills as we continue to rapidly expand. You'll also have the chance to receive mentorship and gain AWS certifications.BASIC QUALIFICATIONS- Track record of leading high performing technical teams remotely- Experience in direct customer facing engagement with strong executive presence- Experience scaling an organization through rapid growth or expansionPREFERRED QUALIFICATIONS- Experience in technical account management, business relationship management or consulting- An adaptable communication style that can fit diverse audiences (with varying technical backgrounds)- Experience with AWS service offerings- Record of driving projects to improve the technical support experience with a strong customer and quality focus- Experience in financial services sector
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Enterprise Support Manager, Financial Services
vor 3 Wochen
Sydney, Österreich Amazon Web Services VollzeitEnterprise Support Manager, Financial ServicesWe're seeking an experienced leader to lead and grow a team of Senior Cloud Technologists, Consultants and Engineers across Financial Services Industries (FSI) in ANZ.Our teams operate as trusted advisors that help Amazon's largest and most strategic customers in the region to operate securely, reliably and in...
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Sydney, Österreich Tideri Jobbörse VollzeitEnterprise Services Manager, AWS Professional Services Job ID: 2657149 | Amazon Web Services Australia Pty Ltd Are you a seasoned customer-facing leader with a passion for driving cloud transformation?Do you have a proven track record of delivering complex professional services engagements that enable enterprise-scale customers to achieve their business...
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Sydney, Österreich Amazon VollzeitSenior Enterprise Service Manager, AWS Professional Services Job ID: 2788889 | Amazon Web Services Australia Pty Ltd Are you interested in working with the largest global organizations in the world as they navigate through some of the most dynamic and disruptive transformation projects in their organization's history?Does the prospect of empowering these...
