Customer Technical Support

vor 3 Monaten

Sydney, Österreich Fitzgerald Jenkins Recruitment Vollzeit

Banking & Finance Senior Business Analyst Sydney Permanent / Full Time Sydney Based Top Tier Client Engage with key stakeholders within Australian Financial Markets An excellent opportunity has become available for a decisive team-player to develop and grow in this market-leading Financial Services company.
In this fast-paced environment, you will work in a high performing team as the first point of contact for technical queries for a wide range of customers across their Trading and Information systems.
Responsibilities will include: Deliver exceptional service to customers; maintaining high standards of support and responsiveness on all technical related matters including production and development support Support the operation of External Test and Production Environments; assisting in the development and refining of workflows between departments to ensure a streamlined and efficient customer experience Manage centralised customer hotlines and inboxes ensuring availability and servicing within support hours and agreed SLAs Collaborate internally working closely with Operational, Business Development, Project and IT teams, to enhance the customer experience Identify and implement initiatives related to operational risk reduction, technical change and process improvement The successful candidate will have: Previous experience in a customer service orientated and delivery focused environment An understanding of the Australian financial markets including Equity, Derivatives or OTC Markets Experience in providing technical support Experience with technical systems, protocols or infrastructure Experience and knowledge of FIX protocol is highly regarded For more information on this role please hit the 'Apply' button or get in touch with Paula - ******

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