Technical Customer Support Specialist

Vor 3 Tagen

Sydney, Österreich Relevance Ai Vollzeit

About Relevance AIWe are a fast growing Series A backed startup building the Home of the AI Workforce.
Our mission is to enable the next doubling in human prosperity by delegating as much work as possible to the AI Workforce, a team of AI agents working together in a Multi-agent system.
We are a team of 30+, growing fast and based in Sydney and San Francisco, California, we have raised $15M+ to date from leading VCs like Insight Partners and Peak XV.
The jobWe're looking for a Technical Customer Support Specialist, focused on delivering world-class customer support to our users.
What you will doSupport our customers every day.
Working with the rest of the team, develop the customer support function from the ground up.
It's the first dedicated customer support role at Relevance AI.
So it's a very rare opportunity to really have a huge impact.
Work with the team to ensure that our guides and documentation are up to date.
Deploy AI Agents to help you deliver world class customer support.
What You Will Need?Experienced with technologies that are necessary to support our customers such as APIs and prompt engineering.
Some proficiency in Python (or any other programming language) are essential.
The ability to quickly get up to speed with the developments of a rapidly changing product.
The ability to communicate complex technology simply and with empathy.
What Do We Love to See?Accountability for customer-centric outcomes.
If you've owned and drove a number, tell us all about it.
A growth-mindset.
We value hard work, resilience, and those that are eager to learn from feedback.
A proactive approach to identifying and solving problems.
A keen interest in Generative AI.
Comfortable being on camera creating tutorials and guides to help our customers.
This role is based in Sydney, and no recruiters, please.
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