Mitsubishi Motors Australia | National Service Manager
vor 3 Wochen
Management (Manufacturing, Transport & Logistics)
Full time
Based at Mitsubishi Motors Australia Head Office, located at Adelaide Airport
Full time, permanent role
Competitive salary package, including job-related vehicle and access to our new employee benefits platform.
Mitsubishi Motors Australia (MMAL) is part of the global Mitsubishi Motors Corporation.
We are a changing organisation with a passionate and driven team contributing to our growing market share and reputation for quality.
With over 100 years of innovation, we look to the future with confidence.
Our continued success depends on fostering an ambitious and driven team who share our values and our commitment to positive change.
If you are seeking to drive your ambition and shift gear into the fast lane, we want to hear from you
About the Role
The National Service Manager is responsible for developing, implementing and reviewing strategies and programs to enhance MMAL's dealership service, focusing on increasing parts & service revenue and customer satisfaction.
This role involves collaborating with regional and functional stakeholders, including state General Managers and Parts & Service Development Managers, to achieve key performance indicators for service business performance.
The National Service Manager ensures the service program effectively engages customers throughout their ownership journey.
Core Responsibilities
Develop requirements for workshop standards & reporting, including service facilities, staffing, technology, and training, and monitor dealership compliance.
Manage the MMAL Diamond Advantage Program, ensuring that the Capped Price Service program maintains competitiveness and value to the dealer network.
Develop and implement strategies that enhance the customer experience with aftersales, focusing on overall aftersales business performance.
Develop and implement a national service program standard that improves the effectiveness and consistency of the service experience across the dealer network.
Essential Skills and Experience
Tertiary qualification in business management or an alternate relevant qualification, or equivalent skills, knowledge, and experience.
Auto-electrician and/or automotive trade qualification is advantageous.
Previous leadership experience and demonstrated ability to create a high-performing team culture.
Demonstrated experience in developing and executing sales strategies and programs to achieve targets and brand objectives.
Keen relationship building ability, with strong communication skills and ability to negotiate and influence.
Culture
Here at MMAL, we offer a dynamic and innovative workplace culture.
One that challenges the status quo and continuously seeks out new challenges to pursue creative market-leading practices.
Our people are ambitious, creative, and innovative thinkers who communicate with clarity, conviction, and enthusiasm.
We embrace diversity and inclusion in a vibrant, engaging environment.
Our people are authentic, resilient, and influential, and we deliver results.
We offer a progressive, nurturing culture where our values are at the heart of what we do.
All of our people are encouraged to maintain a healthy work-life balance to ensure they are able to show up every day as their whole self.
Unleash Your Adventurous Spirit – Apply Now
For a copy of the position description and to apply, please visit Careers at MMAL.
Please upload a copy of your cover letter and resume.
For further information about the position or the recruitment process, please email Jade Windsor, Talent Acquisition Business Partner at:
Applications close: 9.00am Monday 6 January 2025
Applications welcomed from Australian or NZ citizens, Australian permanent residents and those who have the legal right to work in Australia.
Please note; Applications may be reviewed and progressed prior to the closing date.
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