Member Resolutions Officer
Vor 2 Tagen
Member Resolutions Officer - AdministrationJob Description
At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow, and deliver better outcomes for members.
Your New Role
Reporting to the Manager Member Resolutions, your new role is part of the Member Resolution Team within the broader Member Sentiment Team. In this 12-month contract role, you will be responsible for investigating and resolving complaints to ensure the fair, effective and timely resolution in accordance with Fund and regulatory requirements whilst embracing and driving change through education and communication of colleagues and stakeholders.
You will have the ability to contribute to improving processes, respectfully challenge views and the status quo where required. You will have good problem-solving skills and will make recommendations that will help facilitate improved member experience, service, or engagement.
Key duties include but are not limited to: Manage administration IDR complaints.Investigate and identify the root cause of the complaint.Monitor your work queue to ensure timely and effective completion of complaints to a high quality.Support and advocate for a culture that delivers resolutions and complete outcomes to complainants.Ensure all activities are delivered in adherence with legislative and Fund requirements including RG 271 and the IDR Policy.Adhere to reporting of complaint-related breaches and incident management requirements.Identify continuous improvement opportunities to deliver an enhanced member service, greater efficiency and or reduction of risk to the fund.Nurture and maintain internal relationships across all levels of the Fund.Establish a unified and collaborative culture to reduce the number of complaints that escalate to EDR.Operate and make decisions according to the Fund's Policies, Standards and Procedures and the Fund's Key Decision Registers and the delegated authorities.What You'll Need At least 3 years' experience in a Superannuation administrative role, or in a related role.Previous experience in complaint management.Excellent written and verbal communication skills.High attention to detail.Good stakeholder management skills, with the ability to engage effectively at all levels.Organisational skills with the ability to prioritise and manage the range of tasks required of this position.Interpersonal skills which foster cooperation and teamwork in a close team environment.Excellent working knowledge and experience with Microsoft Word, Microsoft Excel, Microsoft Outlook, and other Microsoft applications.Tertiary qualification in financial services, superannuation, or risk management (desired).RG146 accreditation (desired - may need to be attained if not held).Life at AustralianSuper
AustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we're happy to discuss what this looks like for you.
We cultivate a workplace that champions safety, respect, inclusiveness and diversity. We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.
What's Next
Apply now, if you share our values of Energy, Integrity, Generosity of Spirit and Excellent Outcomes and would like the opportunity to work in a challenging, growing and rapidly evolving team to deliver outstanding results.
Australian or New Zealand citizenship or Australian permanent residency status is required.
Progress powered by purpose.
#J-18808-Ljbffr
-
Member Resolutions Officer
Vor 2 Tagen
Sydney, Österreich Efinancialcareers Ltd. VollzeitMember Resolutions Officer - AdministrationJob DescriptionAt AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and...
-
Member Resolutions Officer | Sydney, Au
vor 3 Wochen
Sydney, Österreich Efinancialcareers Ltd. VollzeitJob DescriptionAt AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow, and deliver better outcomes for...
-
Member Resolutions Officer | Sydney, Au
vor 3 Wochen
Sydney, Österreich Efinancialcareers Ltd. VollzeitJob DescriptionAt AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow, and deliver better outcomes for...
-
Senior Member Resolutions Officer | Sydney, Au
vor 3 Wochen
Sydney, Österreich Efinancialcareers Ltd. VollzeitJob DescriptionAt AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for...
-
Senior Member Resolutions Officer | Sydney, Au
vor 3 Wochen
Sydney, Österreich Efinancialcareers Ltd. VollzeitJob DescriptionAt AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for...
-
Early Resolutions Officer | Sydney, Au
vor 2 Monaten
Sydney, Österreich Efinancialcareers Ltd. VollzeitJob DescriptionAt AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow, and deliver better outcomes for...
-
Customer Resolutions Officer
vor 3 Wochen
Sydney, Österreich Prospa VollzeitThis is a Customer Resolutions Officer role with one of the leading companies in AU right now -- Prospa -- with an amazing team.They are continuing to grow rapidly.This is the chance to join right as the takes off. More About the Role at Prospa As our Customer Resolution Officer, you will report to the Customer Experience Lead and focus on managing and...
-
Early Resolutions Officer | Sydney, Au
vor 2 Wochen
Sydney, Österreich Tideri Jobbörse VollzeitJob DescriptionAt AustralianSuper, we truly care about our colleagues.We know work and life are intertwined.That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible.We ensure diversity is celebrated for the opportunity it provides us all to learn and grow, and deliver better outcomes for...
-
Early Resolutions Officer | Sydney, Au
vor 2 Monaten
Sydney, Österreich Efinancialcareers Ltd. VollzeitJob DescriptionAt AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow, and deliver better outcomes for...
-
Early Resolutions Officer | Sydney, Au
vor 2 Wochen
Sydney, Österreich Efinancialcareers Ltd. VollzeitJob DescriptionAt AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow, and deliver better outcomes for...
-
Early Resolutions Officer | Sydney, Au
vor 2 Wochen
Sydney, Österreich Efinancialcareers Ltd. VollzeitJob DescriptionAt AustralianSuper, we truly care about our colleagues.We know work and life are intertwined.That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible.We ensure diversity is celebrated for the opportunity it provides us all to learn and grow, and deliver better outcomes for...
-
Member Engagement Officer
vor 4 Wochen
Sydney, Österreich Brightside Recruitment VollzeitThe Member Engagement Officer plays a crucial role in fostering strong relationships between the organisation and its members.This position is responsible for developing and implementing strategies to enhance member experience, increase engagement, and drive membership growth.The ideal candidate will have excellent communication skills, a passion for...
-
Member Engagement Officer
vor 3 Wochen
Sydney, Österreich Tideri Jobbörse VollzeitThe Member Engagement Officer plays a crucial role in fostering strong relationships between the organisation and its members.This position is responsible for developing and implementing strategies to enhance member experience, increase engagement, and drive membership growth.The ideal candidate will have excellent communication skills, a passion for...
-
Collections Resolution Officer
Vor 7 Tagen
Sydney, Österreich Bruntwork VollzeitBruntWork | Full time: 35 paid hours per week or moreWork Timezone - Must be a City eg London Sydney - AESTWork Schedule Fixed ScheduleJob Type Full time: 35 paid hours per week or moreDate Opened 11/19/2024Remote JobIndustry OtherJob DescriptionThis is a remote position.Collections Resolution Officer About Us: We are Australia's leading credit management...
-
Collections Resolution Officer
vor 1 Woche
Sydney, Österreich Bruntwork VollzeitBruntWork | Full time: 35 paid hours per week or moreWork Timezone - Must be a City eg London Sydney - AESTWork Schedule Fixed ScheduleJob Type Full time: 35 paid hours per week or moreDate Opened 11/19/2024Remote JobIndustry OtherJob DescriptionThis is a remote position.Collections Resolution OfficerAbout Us: We are Australia's leading credit management...
-
Resident Billing- Accounts Resolution Officer
vor 3 Wochen
Sydney, Österreich Opal Healthcare VollzeitResident Billing - Accounts Resolution OfficerSydney NSW, Australia Req #841Monday, 4 November 2024Great opportunity to join one of Australia's leading health care providers.At Opal HealthCare, we know that companies don't succeed, people do.This is aged care but not as you know it!Opal HealthCare is one of Australia's largest residential aged care...
-
Resident Billing- Accounts Resolution Officer
vor 4 Wochen
Sydney, Österreich Opal Healthcare VollzeitResident Billing - Accounts Resolution OfficerSydney NSW, Australia Req #841Monday, 4 November 2024Great opportunity to join one of Australia's leading health care providers.At Opal HealthCare, we know that companies don't succeed, people do. This is aged care but not as you know it! Opal HealthCare is one of Australia's largest residential aged care...
-
Dispute Resolution And Compliance Officer
vor 2 Monaten
Sydney, Österreich Robert Walters Australia VollzeitDispute Resolution and Compliance OfficerYou will be joining a global insurance company as the Dispute Resolution and Compliance Officer within the legal and compliance team based in Sydney.About the RoleResponsibilities include:Address complaints from the business's policyholders, including those related to Internal Dispute Resolution (IDR) and External...
-
Customer Resolutions Officer
vor 3 Wochen
Sydney, Österreich Prospa VollzeitThis is a Customer Resolutions Officer (12 month FTC) role with one of the leading companies in AU right now 🔥 -- Prospa -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Prospa 🧐🧐\*This is a 12 month contract role\* As our Customer Resolution Officer, you will...
-
Customer Resolution Officer
vor 4 Wochen
Sydney, Österreich Prospa Advance Pty Limited VollzeitCustomer Resolution Officer (12 month FTC)At Prospa, we exist to unleash the potential of small business. We are building the future of small business and simplifying cashflow by building a leading platform that helps customers make payments, fund growth and reduce admin.The roleAs our Customer Resolution Officer, you will report to the Customer Experience...
