Solera Corporation | Implementation Specialist
vor 7 Stunden
Implementation Specialist Apply locations Brisbane time type Full time posted on Posted 2 Days Ago job requisition id JR-017139
Who we are : Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience.
In addition, we provide products and services to protect life's other most important assets: our homes and digital identities.
Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries.
Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms, and automation.
For more information, please visit solera.com.
In this role, you will support property claims-focused Solera entities present in the Australian market (ENData and in4mo).
ENData offers Property Claims Services to high-profile insurance brands across Australia through its integrated SaaS platform.
in4mo is a leading provider of Building Claims solutions in several markets, supporting insurance companies and the property damage restoration companies that serve them.
The Role We are looking for an Implementation Specialist, as part of the Professional Services team, who will be responsible for managing projects to ensure the delivery of customer-focused products.
This role reports directly into the Head of Implementation in APAC.
What You'll Do Support the pre and post-sales process by recommending best practice use of the established Property Claims Platform.Act as a technical customer-facing expert, able to communicate clearly and easily with both business and technical contacts, i.e., customer workflow adaptation and API integration.Gather all customer requirements to deliver a thorough and customer-focused implementation and configuration strategy.Develop the Statement of Work based on customer requirements.Collaborate with both product and training teams to deliver customer requirements and the broader Solera team to deliver new product developments.Configure the business configuration on the platform based on the customer requirements.Serve as a Subject Matter Expert (SME) in the Endata Platform, particularly understanding the configuration and integration capabilities.On occasion, train the customer on the newly delivered configuration.Document test scenarios of configuration to support QA.Ensure cross-functional alignment with product and sales to meet customer/revenue expectations.Provide 3rd level support on customer deliveries and the Property Claims Platform, triaging and prioritizing tickets based on urgency.What You'll Bring University Degree in Business, Engineering, Computer Science, or equivalent.5+ years of experience delivering large transformation programs, utilizing high-performing teams, ideally leveraging agile methodology.Technical requirements gathering or business analysis experience, ideally in property claims or insurance markets, able to 'think outside the box' to deliver value solutions to customers.Excellent customer-facing skills, collaboration, and communication.Commercially aware and able to support sales opportunities to deliver the best results with the least cost.Strong interpersonal skills, able to build relationships within the Professional Services team, passionate about collaborating and communicating with internal and external stakeholders.Meticulous attention to detail.Extensive use of JIRA, Confluence, and Office365.Experience in technical implementations/integration projects and configuration, particularly covering any of SOA, APIs, API management, SOAP, XSLT, Postman, Swagger, OAuth, XML, CSS.Experience with Agile Methodologies such as Scrum, as well as more traditional structured approaches such as Waterfall project implementations.Basic knowledge of SQL and experience with logging tools like Graylog to investigate.About Us Solera is the global leader in vehicle lifecycle management software-as-a-service, data, and services.
Through four lines of business – vehicle claims, vehicle repairs, vehicle solutions, and fleet solutions – Solera is home to many leading brands in the vehicle lifecycle ecosystem.
Solera empowers its customers to succeed in the digital age by providing them with a "one-stop shop" solution that streamlines operations, offers data-driven analytics, and enhances customer engagement.
Solera serves over 300,000 global customers and partners in 100+ countries.
For more information, visit our website.
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