Data Insight Analyst
vor 3 Wochen
Take the next step.
Be part of something bigger at Suncorp.
Flexible locations across Brisbane or SydneyFull-time contract through to 30 April 2025The Insights Analyst plays a key role within the Advocacy & Oversight team, ensuring the quality, accuracy, and integrity of customer feedback data across the Bank.
This role is responsible for meeting operational and regulatory reporting requirements, while also working closely with systems and data teams to provide a comprehensive view of data assets within the Group Customer Advocate team.
A primary focus of the role is to enhance the Bank's understanding of customer complaints by supporting business users and optimising insights generated through various reports.
Additionally, the role ensures that operational processes are well-documented and user guides are maintained for consistency and clarity.
What you'll do Exhibit expertise in Tableau reporting, providing training and self-service supportCommunicate project and program change to large business user groupsPromote treating complaints handling as routine (BAU) in Bank and Insurance sectorsDocument data dictionary, FAQs, user guides, and maintain content on platforms like SharePoint, Confluence, CollibraArticulate business problems and update procedure guides / standard operating procedures (SOP)Support delivery of BAU reports and build and deploy Enterprise-level Tableau dashboards and datasetsIdentify areas for improvement to enhance complaints understandingProficiently navigate data and insights systems (e.g., DB server; AWS, SQL, Tableau dashboards)What you'll bring 2+ years of data analyst experience (desired)Advanced business intelligence skills (Tableau, dashboard design, deployment, maintenance)Coding knowledge: SQL or Python (desired)End-to-end data journey understandingExperience in Tableau, MS SharePointProficiency in Word, Excel, PowerPoint, Outlook, SharePoint, Confluence or CollibraStakeholder influencing ability and change management skillsStrong communication for reporting to leadership and external audiencesWhat we can offer A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks paid secondary carer parental leave and unlimited paid emergency response leaveDiscounts and offers on a range of retail favourite stores as well as insurance productsGive back to our communities with payroll giving, donation matching and paid volunteer leaveInvest in your brighter future with ongoing study support and career development programsPrioritise your work/life balance with our robust employee assistance program and dedicated employee councilAt Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected.
We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
Advertised: 23 Oct 2024 AUS Eastern Daylight TimeApplications close: 15 Nov 2024 AUS Eastern Daylight Time
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