Head Of Business Optimisation

Head of Business Optimisation Drive operational efficiency, process improvements, & innovation by leveraging data, analytics, automation, AI at icare.
Min 8yrs of experience in business process optimisation, automation/operational excellence.Significant experience in building & operating Robotic factory at scale driving business benefitsPermanent Role| Sydney office| Hybrid working environment. About the Role The Head of Business Optimisation is responsible for driving operational efficiency, process improvements, and innovation by leveraging data, analytics, automation, and AI capability across the organisation. The role involves working with senior leaders to identify and develop business improvement strategy and roadmap, influencing them to re-imagining operations through a technology lens and leading execution of operational excellence initiatives. The role plays a pivotal role in bringing the combination of data-driven insights, automation technologies, and AI to transform business processes and build a scaled and sustainable model for business operation.
Benefits A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs17.5% annual leave loadingComprehensive learning and development support aligned to icare's Core Capabilities.Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual AwardsAccess to our Employee Assistance ProgramDuties It's an exciting time at icare where no two days are the same: as Head of Business Optimisation, you will:
Thought lead the development of business process optimisation strategy and roadmap to drive operational excellence and improvement in service delivery efficiency and productivity across icare's business operationCollaborate and influence icare's senior leadership team through to board in understanding and driving operational excellence and building a lean and simplified business operationsOwn the delivery of cost reduction, operational efficiency and service improvement across all business process optimisation initiativesThough lead discussion with leaders to shape the strategic initiatives in the business process optimisation domain, be able to shift mindset from building bots to simplifying and optimising service delivery via digital technology and AIDevelop service catalogue and play book to drive process excellence, process re-engineering, business process optimisationLead the use of Lean-six sigma methods and process data insights to improve end-to-end processesWork with senior leaders to develop KPIs to measure business processesLead the development of process data collection, process mining and analysis, development of analytical methods to re-engineer business processesDevelop service catalogue, measurement systems and KPIs that supports the identification of process bottlenecks and lead optimisation team in delivering sustainable and measurable financial and operational benefitsOversee the architecture, design and implementation of Robotics automation tool including integration with other systems and data platforms ensuring the bots remain performant, compliant and adheres to all risk and control frameworksSetup and operate Robotics operations and ensure icare remains compliant with all internal and external policies (e.g. security, IT)Collaborate with data teams to harness data insights that drive operational improvements and enhance decision-making capabilities.Develop and implement performance metrics, KPIs, and reporting mechanisms to measure the impact of optimization efforts.Lead the capture of business process mapping and mining tools to analyse existing process, identifying bottlenecks and improvement areas.Oversee workshops and meetings to promote collaborative approach to process improvement and engage employees in the change processChampion change management efforts to ensure successful adoption of optimisation initiatives across the organization.Communicate the value and impact of optimization efforts to senior leadership, ensuring alignment with broader business objectives and strategic goals.Actively build team capability through driving proactive training, hiring and team skill managementFoster a culture of innovation and continuous improvement by regularly reviewing processes and outcomes, making adjustments to ensure ongoing efficiency gainsStay up-to-date with industry trends and emerging technologies, ensuring the team is equipped with cutting-edge tools and practices by forecasting future needs for technology, infrastructure, and personnel to scale business optimisation capabilitiesFoster collaboration between the data platform, data science and business optimisation team to ensure cohesive delivery of icare's data, analytics and AI transformational strategy Your story so far: Minimum of 8-10 years of experience in business process optimisation, automation, or operational excellence roles.Ability to influence senior leaders and thought lead business process transformation and ensure sustainable and measurable benefits delivery.Proven experience in driving business transformations using lean-six sigma methodology and robotics process automation.Strong track record in leading optimisation projects that resulted in measurable improvements in efficiency, cost reduction, or performance.Good understanding of IT, architecture, Robotics automation platforms and tools.Significant experience in building and operating Robotic factory at scale driving business benefitsHave the capability to lead, manage and motivate teams and build a high-performance cultureStrong written and verbal communication skills with ability to influence strategic decision within the organisationHigh-level business acumen with experience in leading business process optimisation teamsAbility to engage and influence stakeholders at all levelsProven project management experience needed to drive transformation and manage multi-project, multi-team delivery model.Deep knowledge of process automation tools.Strong understanding of process mining, and operational excellence and how to use data to drive business improvements.Excellent project management, leadership, and change management skills.Ability to work cross-functionally and influence stakeholders at all levels of the organization.Strong analytical and problem-solving skills, with a focus on delivering practical, data-driven solutions.Pre-Employment ChecksCulture We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people's development so the people of NSW can thrive.
About the Company We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.
For more information about icare visit our websiteicare operates a direct sourcing model so no agency introductions will be accepted.We are a Circle Back Initiative Employer – we commit to respond to every applicant.A talent pool may be created through this recruitment process.Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role. RD - Head of Business Optimisation.pdf

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