Front Office Manager
vor 6 Stunden
Pan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide.
Our guests and our team are at the heart of everything we do.
In Australia, Pan Pacific Hotels Group operates 6 Hotels including PARKROYAL Darling Harbour, Sydney conveniently located in the Sydney CBD.
The Hotel features 341 guest accommodation rooms, 7 meeting spaces, our BARKERS Restaurant and ABODE Bistro.
Bar.
PARKROYAL Darling Harbour, Sydney is the best choice amongst Sydney Darling Harbour Hotels to develop your career.
We are seeking an experienced Front Office Manager to join our team.
This role will report to the Director of Operations and is responsible for managing & overseeing the Front Office department, including Telephones and Concierge.
This is a great opportunity to work within a strong, collaborative team and develop your career in a supportive and fun environment.
Benefits
Attractive salary package
On-site parking
Hotel discounts through our Global Hotels Alliance Program – GHA DISCOVERY
50% off food and beverages at the Hotel's restaurant, ABODE Bistro.
Bar
Discounted accommodation and dining discounts within Pan Pacific Hotels Group properties, worldwide
Ongoing learning and development through our learning experience platform
Complimentary meal whilst on shift
Dedicated Employee Assistance Program and discounted BUPA Health Cover
Reward and Recognition Program
The successful candidate will:
Develop and motivate the Front Office, Telephones and Concierge Team
Lead the check in, checkout experience with the Front Office team
Lead the Front Office Department with guest enrolments into the Hotel's loyalty program, GHA DISCOVERY.
of hotel loyalty program
Drive upsell strategy and empower the team to deliver great results
Effectively communicate with all other departments including maintaining the daily reports, and leading the operation briefings for the team
Ensure a memorable experience for all guests, making everyone feel welcome and feel valued
Bring energy and a "can do" attitude to the Lobby and team
Prepare efficient work schedule for Front Office Team
Manage department payroll, expenses and forecasts
Deliver and promote exceptional experiences through LQA standards
Ideally you will have:
A minimum of 2 years' experience as an Assistant Front Office Manager, or similar role within a 4-5 star environment
Experience with Opera or similar PMS system
Managerial knowledge in the Hospitality Industry
Excellent communication and interpersonal skills
First Aid certificate
Everything we do at PARKROYAL Hotels & Resorts, that can be seen by our guests and behind the scenes, is from the high-quality service that our people provide.
We are proud to be an equal opportunity employer, enabling you to feel empowered to realise your full potential.
We find joy in ensuring that the best in us, brings out the best in you.
If you share our values, are passionate about driving a strong culture of success, and are seeking to develop your career within a rapidly growing international Hotel brand, then APPLY NOW.
If you would like to find out more about what Pan Pacific Hotels Group has to offer, follow the link to our page www.panpacific.com
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