Brownthomasarnottscareers | Maria Tash, Supervisor, Full Time, Permanent
vor 24 Stunden
GET TO KNOW US MARIA TASH has revolutionised the fine jewellery and luxury piercing industries.
The brand is known for self-expression; the Curated Ear is a technique Maria herself developed where clients combine studs and rings in unique stylings that reflect their personal aesthetics.
The original East Village shop gained a devoted following in the early '90s, and MARIA TASH continues to expand globally across the US, Europe, Australia, and the Middle East.
KNOW THE ROLE The floor supervisor is responsible for the day-to-day operations of the stylist team.
They work alongside the manager and assistant manager to ensure the team is delivering goals outlined.
They are the first point of contact if problems occur with employees or customers.
People Management Assist with day-to-day management of stylist teamCoach employees by giving constructive feedback - "coaching in the moment"Ensure all procedure and process are followed throughSupport and deliver on-floor training with all new stylistsAssist in conducting team meetings with store manager and assistant store managerSales Duties Work towards sales & KPI targets to motivate stylist teamEnsure the client information is captured correctly and that client records are accurately maintainedRegularly update staff on business performance and new initiativesOperational Duties Maintain an excellent level of cleanliness, facilities, and store maintenanceEnsure safe and secure storage of all data, in particular client and staff data held in the storeCustomer Service Ensure that the stylist team is always providing the highest level of customer serviceDrive sales and customer retention through clienteleImprove sales by retaining customers and increasing average spendResolve customer queries and complaints when requiredBe a brand ambassador and demonstrate excellent brand knowledgeUnderstand piercing healing times, positioning and fitting, ensuring that advice is taken from the piercing team as well as understood and communicated by the selling teamAccurately process all POS transactions, capture of customer information, transfers, repairs, damages, etc.
to maintain the integrity of the inventory.Ensure that the sales team can direct clients to pricing lists using iPads, as required by local legislation.KNOW WHAT WE'RE LOOKING FOR 2+ years retail supervisor experienceHigh level of accuracy, organized, and meticulousExcellent organizational and planning skillsStrong verbal and written communication skillsGood level of spoken and written EnglishAbility to lead a teamSolution focusedAbility to stand, move and walk for multiple hoursAbility to work a flexible schedule to meet the needs of the business #J-18808-Ljbffr
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Melbourne, Österreich Brownthomasarnottscareers VollzeitGET TO KNOW US MARIA TASH has revolutionised the fine jewellery and luxury piercing industries.The brand is known for self-expression; the Curated Ear is a technique Maria herself developed where clients combine studs and rings in unique stylings that reflect their personal aesthetics.The original East Village shop gained a devoted following in the early...
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