Front Office Supervisor
vor 1 Woche
Company Description Work Your Way to Pullman Sydney Hyde Park Our 241 room, Premium 5 Star Luxury Hotel is located next to the beautiful Hyde Park and on the doorstep of some of Sydney's most vibrant restaurants, bars, shopping and entertainment venues.
We welcome a diverse range of guests every day with a mix of both corporate & leisure as well as hosting and taking part in an array of events, including the incredible (and colourful) Mardi Gras.
Job Description Supervise and support the Front Office team to deliver outstanding customer serviceEnsure smooth daily operations at the Front Desk including processes such as check ins, check outs, and guest requestsResolve guest concerns or complaints promptly and professionallyLead by example, with high energy, a 'can-do' attitude and true passion for guest experienceChampion upselling, making sure Department targets are metHandle and manage transactions, billing, and guest accountsBuild relationships and rapport with other Departments to assist in the smooth running of the Hotel operationSeek out opportunities to create special moments and experiences for our guestsQualifications Previous experience in a Front Office leadership role within a Hotel or ResortStrong communication and leadership skills with the ability to motivate and guide a teamExceptional problem-solving abilities and a strong focus on guest satisfactionProficiency in OperaFlexibility to work a variety of shifts, including nights, weekends, and public holidaysFull working rights in AustraliaAdditional Information
At Accor, We Are Committed To Ensuring Our People #feelwelcome And #feelvalued By Creating An Inclusive And Supportive Environment.
We Offer:
A fun, diverse & inclusive culture where we value you being the Real DealCareer progression opportunities as far as the eye can seeExtensive local, national and international discounts on Accommodation, Food and Beverage and other hospitality benefitsA team that is all about development, giving you endless opportunities to grow and progress in your careerYou must have valid and current working rights in Australia.
If this sounds like your next step, please apply today to see where a conversation could take you.
We can't wait to hear from you
#J-18808-Ljbffr
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