It Support Technician
vor 3 Wochen
Title:- IT Support Technician Location:- North Sydney Length:- 2 weeks to start Monday Must be immediately available.
Must be a positive person with a great attitude, self-motivated and a willingness to learn.
In this role you'll be expected (but not limited to): Answering calls Managing support emails Triaging incoming support requests (phone & email) Assigning/routing tickets to correct resource.
Troubleshooting and diagnosing Level 1 and 2 technical issues remotely, over the phone.
Skills & Experience The following skills are essential for the position: Excellent triage skills Ability to work as part of a small team High level of customer service skills Excellent communications skills (oral and written) Worked in a busy Service Desk environment Experience in using helpdesk / ticketing software Driven to exceed KPIs IT qualifications / certifications (desirable) The successful applicant will have knowledge of the following technologies: Microsoft Windows Server Active Directory / DHCP / DNS Office 365 & Exchange TS / Remote Desktop Services Windows 7, 8 & 10 Microsoft Office (All Versions) Microsoft Office 365 Basic networking understanding Mobile Device Support (iOS and Android) The following will be advantageous: Previous experience working for a Managed IT Services company servicing multiple customers University / TAFE Degree Microsoft, Cisco or other relevant certifications Full drivers licence.
Previous L1 IT Support experience What we offer Friendly, rewarding environment Fantastic work culture and supportive team to help you grow and learn Immediate start available For more information please contact Sarah Brown ******
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