It Support Desk

vor 2 Wochen

Central Coast, Österreich Tideri Jobbörse Vollzeit

Thornton, Newcastle, Maitland & Hunter NSW
Help Desk & IT Support (Information & Communication Technology)
Full time
Pulse is an Australian-owned software company established for more than 35 years.
Dedicated to serving the mining industry since the company's inception, Pulse ERP is a complete management system with six fully integrated or standalone modules.

Pulse Analytics is a ground-breaking suite of data-source agnostic BI dashboards that are used in mining and various other industries.
Ongoing enhancements to existing systems and frequent new product releases are fulfilling the company's vision to develop, improve and evolve its world-class ERP software, analytics and mobility platforms.

ABOUT THE POSITION Our Support team have a key client-facing position, providing exceptional support to system users.
We are looking for a motivated, self-starter with experience in and a genuine passion for customer service.

Our Support team is responsible for communicating with our clients, organising and keeping track of tickets and troubleshooting software and system integration issues for our end users.
A primary part of this position is understanding our client's needs and ensuring they are supported and are using our software to its full capability.

This position provides development opportunities for you to gain and maintain extensive knowledge and experience within the Pulse ERP software, working with technical specialists throughout the business to become a technical expert yourself.

ABOUT YOU To be successful in this position you must have a strong focus on customer service with the ability to communicate professionally with clients through various channels including phone, email, in person and online sessions.

In addition to having high attention to detail, you must be able to demonstrate your ability to multi-task and provide solutions and support to our clients in a timely manner.

Please note this is a system user support role, rather than an IT support role, so advanced IT knowledge is not required.

BENEFITS This is a full-time, permanent employment opportunity at our office located in Thornton.
We will provide you with training across all modules of the Pulse software system, which will allow you to develop greater knowledge and wider skill sets within our software development environment.

Our friendly and collaborative workplace culture will support and guide you as you transition into your new position within the wider Pulse team, and to promote work-life balance we offer leisure days, gym memberships, coffee station and weekly fruit, breakfast and social club treats

We are relocating to newly built premises in early 2025 located in the Lake Macquarie area, close to public transport, food outlets and shopping center, with state of the art systems, office set up and working spaces, in-house gym, break out area and coffee station.

HOW TO APPLY If you are a team player with a collaborative and flexible approach and are looking to commence a fulfilling career with a growing company, forward your resume and covering letter by selecting the APPLY button below.

Your application will include the following questions:
How many years' experience do you have as a Customer Support Technician?
Do you have customer service experience?
Which of the following statements best describes your right to work in Australia?
How many years' experience do you have as a Service Desk Coordinator?
Which of the following Microsoft Office products are you experienced with?
What's your expected annual base salary?
How much notice are you required to give your current employer?
Do you have a current Australian driver's licence?
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