Front Of House And Membership Manager

vor 15 Stunden

Adelaide, Österreich Binnywear Vollzeit

About Us:
Binny is an established boutique fashion brand renowned for exquisite and creative collections, and commitment to delivering an unparalleled customer experience.
Our ethos combines timeless elegance with exceptional service, ensuring every interaction is unforgettable.
We are seeking a passionate and dynamic Front of House & Membership Manager to join our team.
This pivotal role is perfect for someone with exceptional interpersonal skills, a keen eye for detail, and a passion for creating a welcoming and luxurious environment.
The Role:
As our Front of House & Membership Manager, you will be the face of our brand, ensuring every visitor experiences outstanding service and hospitality.
You will also play a key role in fostering long-term customer relationships through exceptional store management and exclusive members-only events.
Key Responsibilities:

Customer Experience: Create a warm and inviting atmosphere in the boutique, ensuring every customer feels valued and attended to.
Store Management: Oversee day-to-day operations, ensuring the store remains immaculate, well-organised, and visually appealing at all times.
Membership Management: Collaborate with internal teams to plan and execute members-only events and functions, enhancing loyalty and engagement.
Customer Service: Handle phone and email enquiries with professionalism and efficiency, providing exceptional service to all clients.
Visual Merchandising: Maintain high visual standards to showcase products in a compelling and stylish manner.
Customer Outreach: Proactively drive customer loyalty and outreach initiatives to increase engagement and repeat visits.
Order Fulfilment: Pick and pack orders for click-and-collect and delivery, ensuring accuracy and presentation align with the brand's standards.
Inventory Management: Monitor stock levels, ensuring accurate records and timely replenishment.
Staffing and Coordination: communicating with part-time or junior store staff to ensure sufficient rostering for busy periods, and ensure timesheets are submitted each week.
Wholesale Support: Opportunity to travel with the GM / Business Owner as required to support wholesale activities of the business, including marketing new ranges and collections to existing and new stockists across Australia.
What We're Looking For:

A proven background in luxury retail, high-end hospitality, or a related customer-facing role.
Exceptional interpersonal and communication skills, with the ability to build rapport effortlessly.
A strong sense of aesthetics and attention to detail, particularly in visual merchandising and presentation.
Organised and proactive, with the ability to juggle multiple responsibilities.
A genuine passion for fashion and delivering a world-class customer experience.
Comfortable working in a fast-paced environment with a solutions-focused mindset.
Wholesale experience would be highly valued but not essential.
What We Offer:

The opportunity to work with a prestigious boutique brand, and shape the future of our new membership program.
A supportive and collaborative team environment, where learning and development is encouraged and nurtured.
Career development opportunities within the luxury fashion sector, with exposure to all aspects of omnichannel retail.
Competitive salary and benefits package.
How to Apply:
If you are ready to bring your enthusiasm and expertise to an iconic South Australian brand, we would love to hear from you.
Please send your CV and a cover letter outlining why you're the perfect fit for this role to ******

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