Stamford Hotels And Resorts | Front Office Duty Manager
Vor 5 Tagen
Join the Front Office Team at Stamford Grand Adelaide
About Stamford Hotels and Resorts
Stamford Hotels and Resorts, a part of the Stamford Group, manages the Group's portfolio of luxury premium hotels located in Australia.
The hotel portfolio consists of nearly 1800 rooms and over 1000 employees.
In addition to the hotels, the Stamford Group owns a portfolio of premium commercial office properties internationally and is involved in the development of high-end luxury residential units in Australia.
At Stamford Hotels and Resorts, we understand that our people are our greatest asset.
We strive to retain, develop and reward passionate and success-orientated professionals at all levels.
In our pursuit for excellence, we encourage entrepreneurial thinking, challenge the status quo and inculcate a sense of ownership while fostering an environment of transparency, collaboration, respect and integrity among our employees, business partners and the larger community.
About the Role
Reporting to the Front Office Manager, we seek a welcoming and friendly professional who has the ability to welcome all guests to our Hotel with a warm and engaging smile.
As our first impression maker, we seek a professional leader with a service-driven passion for excellence, who understands what "going the extra mile" means, whether it's upselling one of our 220 luxury rooms to suites or to a magnificent ocean view, or introducing our bustling Horizons Lounge, or our delightful Promenade Restaurant.
Our beachfront Grand Bar is another one of our in-house offerings.
We embrace creating an eat, sleep and relaxed atmosphere of sophistication or fun, for all guests to enjoy their unique experience.
Core Functions of your role
The role coordinates to oversee the running of the Hotel in the absence of senior management, supporting the Front Office Manager and team, monitoring Hotel security and maximizing the profitability of venue areas.
Oversee all departmental objectives, work schedules, budgets, policies, and procedures Monitor grooming standards and performance of the team, further developing a teamwork culture Conduct regular departmental meetings/briefings for team development to ensure staff remain up to date with policies, SOPs and daily objectives Ensure smooth coordination of group arrivals and ensure preparations are made for VIPs and return guests, including our Airline Crew Provide clear concise communication to all departments and stakeholders within the Hotel Effectively and efficiently assist to resolve guest concerns and all discrepancies, including incidents in a timely manner Lead by example and provide exceptional genuine service during every guest encounter Drive incentive programs to maximize revenue When required, assist with concierge duties by relocating guests Manage emergency situations and give first response to medical situations Undertake regular security inspections of Hotel premises and surrounds Actively drive in-depth handover meetings, handed over to the next senior leader on shift to ensure continuity of service and resolution Manage staff rosters, tardiness, absences, leave accruals and professionally manage team underperformance About you
A qualification in Hospitality Management (desirable) Current RSA, First Aid Certification and a current driver's license Experience as a Fire Warden and First Aid Officer (desirable) Experience as a Duty Manager in a 5-star environment (highly desirable) Experience with hotel booking systems – preferably Opera (desirable) Excellent problem-solving skills Strong leadership skills with the ability to motivate employees to deliver a high standard of service Commitment with flexibility to work mornings, evenings, weekends and public holidays Legal requirements to live and work unrestricted in Australia Ability to work full-time hours in line with roster requirements to support operations How to Apply
If you have the experience, we'll give you the opportunity.
Please submit a cover letter and resume.
We thank you in advance for taking the time to apply for our exclusive role; please note that only shortlisted candidates will be contacted for an interview.
No recruitment agencies please.
Applications close: 20 January 2025
Stamford Hotels and Resorts is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, covered under applicable law.
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