Customer Service Representative
Vor 2 Tagen
JOB DESCRIPTION:An exciting opportunity has arisen for a Customer Service Representative to support our established and high performing Rapid Diagnostics division.
Based in Brisbane, this role is responsible for completing day to day customer service tasks including order processing (domestic and export), data entry, issue investigation and resolution, handling customer communication (phone and email), backorder, credit and invoice management.
Your responsibilities include Technical / OperationalProcess customer orders in QAD for domestic and international customersProactively keep customers informed about order status, backorders, unexpected delays, part shipments and product issuesPromptly respond to product enquiries, quotes, product returns and complaintsHandle inbound phone calls using softphone applicationAnalyse and resolve escalated customer issuesProcess creditsLiaise with logistics companies including third party warehouses, domestic couriers and freight forwardersUse customer EDI portals as requiredMaintain customer standing ordersAssist commercial team with stock, customer order enquiries and customer databaseIdentify and implement improvements in customer service processesInternal Systems and ProcessesFollow all SOP's, work instructions and forms for the role.Knowledge of and adherence to Human Resources Policies & ProceduresCustomersProvide outstanding assistance and advice to external and internal customers.Develop and build relationships with customers, warehouse team, third party logistics providers and other areas of Abbott.Qualifications and ExperienceExperience in Order ProcessingExperience in a Customer Service/Customer facing RoleExperience with export orders & documentation and familiarity with healthcare terminology and products is desirableWhat we offer you Discounted Shares programWellness ProgramsProfessional and Personal development opportunitiesBeing part of an organisation reputed to be a World's Top Employer recognised for our workplace culture that values healthy living, diversity and equal opportunityAbbott is a global healthcare leader that helps people live more fully at all stages of life.
Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines.
Our 113,000 colleagues serve people in more than 160 countries. Abbott is committed to building a diverse workforce that values diversity across gender, age, culture, disability and lifestyle. In order to be eligible to work for Abbott in Australia or New Zealand, you must hold current working rights with no restrictions, for the respective country applicable.
We ask that recruiters respect our internal recruitment process and PSA panel, and refrain from contacting us, or referring candidates to this role.
The base pay for this position is N/A
In specific locations, the pay range may vary from the range posted.
JOB FAMILY: Customer Service DIVISION: ID Infectious Disease LOCATION: Australia > East Brisbane : 12 Mowbray Terrace ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: No MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Not Applicable
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