Head Of Learning And Development

vor 1 Monat

Melbourne, Österreich Tideri Jobbörse Vollzeit

Training & Development (Human Resources & Recruitment)
Full time
Add expected salary to your profile for insights
More ( and Tangerine ( are two fast growing challenger brands in the telecommunications space.
Offering nbn, mobile and fixed voice products to both consumers and small businesses right across Australia.
Head office is based in Melbourne with customer support, technical support and sales operations in Manila.

With our continued rapid expansion, we're on the lookout for a Head of Learning & Development.
As the Head of Learning & Development at More Telecom and Tangerine Telecom, you'll be joining a multi award-winning company.
We were certified as a 'Great Place to Work' in 2023, and we were named Smart50 Workplace Winners for our inventive approach to people and culture.
We take pride in creating a workplace that values simplicity, transparency, and customer support.
We've also won numerous industry awards and are in the AFR Fast 100 for 2023.

We're also proudly part-owned by the Commonwealth Bank of Australia (CBA) having acquired a stake in mid-2021, that delivers special benefits for CommBank customers and staff.

ABOUT THE ROLE:
As the Head of Learning and Development, you will be responsible for leading the strategy and execution of all learning and development initiatives with an offshore team.
You will design and implement programs that enhance employee skills, performance, and career growth, as educating team members on company products, policies and key industry compliance obligations.
This role requires a visionary leader with a passion for developing talent and fostering a culture of continuous learning.

RESPONSIBILITIES:
Develop and execute a comprehensive learning and development strategy aligned with the company's goals.
Lead the design, delivery, and evaluation of face-to-face training programs, workshops, and e-learning courses.
Assess organisational educational and development needs and create tailored learning solutions.
Collaborate with senior leadership to identify and address skill gaps and development opportunities.
Stay up to date with key telco industry developments that impact training needs, including changes to company products, telco regulations and customer feedback.
Manage HR compliance training for all Australian based employees.
We currently use Safetrac.
Ensure alignment between Australian and Manila training programs.
Monitor and evaluate the effectiveness of learning programs, making data-driven improvements.
Design and implement a system to capture employee training records.
Create and maintain training programs and procedures for the Company.
Review annually to ensure compliance with industry and legal requirements.
Leverage AI contact centre insights to automate agent scorecards, monitor compliance, identify trends and suggest improvement opportunities Oversee the development and lifecycle management of knowledge articles, optimised for AI ingestion Foster a culture of continuous learning and professional development across the organisation.
Stay current with industry trends and best practices in learning and development.
Manage the L&D budget and relationships with vendors and consultants.
Oversee the onboarding and upskilling of all contact centre agents.
Preparedness to travel to Manila for work (approx.
4 trips per year for at least a week at a time).

QUALIFICATIONS:
Experience
Bachelor's degree in Human Resources, Education, Organisational Development, or a related field.
Certification in learning and development (CPLP, ATD etc).
Extensive experience in learning and development, with a proven track record of designing and implementing successful programs.
Current knowledge of effective learning and development methods.
Familiarity with e-learning platforms and practices.
Experience in project management and budgeting.
Proficient in MS Office and Learning Management Systems (LMS).
We use Litmos.
Experience working within Telecommunications industry essential.
Skills
Excellent communication and negotiation skills; sharp business acumen.
Ability to build rapport with employees and vendors.
Strong strategic thinking and problem-solving abilities.
Proficiency in learning management systems (LMS) and e-learning platforms.
Ability to analyse data and metrics to measure the effectiveness of learning initiatives.
Strong organisational skills with the ability to manage multiple projects simultaneously.

THE PERKS

Apart from a great company culture, we offer you:
Free home internet & mobile phone plan Ongoing learning and development opportunities $150 voucher of your choice and a day off to celebrate your birthday.
Work anniversary prizes Positive Customer Feedback & Employee Shout Out prizes.
AFL and BBL season tickets Samsung product discounts through our partnership Partnerships with reputable charities, namely, Telco Together and Pancare Our famous Christmas party (it's a big deal)
If you are passionate about providing exceptional customer experiences and want to join a dynamic and growing company, submit your application today

*Only shortlisted applicants will be contacted.

Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?
How many years' experience do you have as a Learning and Development Role?
How many years of project management experience do you have?
How many years' experience do you have in a training & development role?
What's your expected annual base salary?
Have you completed a qualification in human resources (HR)?
Researching careers?
Find all the information and tips you need on career advice.

#J-18808-Ljbffr

  • Head Of Learning And Development

    vor 1 Monat

    Melbourne, Österreich More Telecom Vollzeit

    Training & Development (Human Resources & Recruitment)Full timeMore (www.more.com.au) and Tangerine (www.tangerinetelecom.com.au) are two fast-growing challenger brands in the telecommunications space, offering NBN, mobile, and fixed voice products to consumers and small businesses across Australia. Our head office is based in Melbourne, with customer...

  • Head Of Learning And Development

    vor 1 Monat

    Melbourne, Österreich More Telecom Vollzeit

    Training & Development (Human Resources & Recruitment) Full time Add expected salary to your profile for insights More (www.more.com.au) and Tangerine (www.tangerinetelecom.com.au) are two fast growing challenger brands in the telecommunications space. Offering nbn, mobile and fixed voice products to both consumers and small businesses right across...

  • Head Of Department

    vor 1 Woche

    Melbourne, Österreich Head Medical Vollzeit

    This is a fantastic opportunity to secure a substantive position as a Head of Department within General Medicine in one of Australia's most liveable and affordable cities – Hobart, Tasmania.Attractive salary package up to AUD600k (dependent upon experience) and access to salary packaging.Relocation and accommodation assistance.Commitment to ongoing...

  • Head Of Department

    vor 2 Wochen

    Melbourne, Österreich Head Medical Vollzeit

    Head of Department - Tasmania - Head MedicalThis is a fantastic opportunity to secure a substantive position as a Head of Department within General Medicine in one of Australia's most liveable and affordable cities – Hobart, Tasmania.Attractive salary package up to AUD$600k (dependent upon experience) and access to salary packaging.Relocation and...

  • Head Of Teaching And Learning

    vor 3 Wochen

    Melbourne, Österreich Buscojobs Vollzeit

    This job offer is not available in your country.Role : Head of Teaching and LearningStatus : Permanent, Full timeLocation : The Sycamore School, Alexandra Hills QueenslandRole Commencing : January 2025 At The Sycamore School, we believe in the promise and potential of each student, respecting their individualism as well as their unique and creative...

  • Head Of Digital Learning

    vor 2 Monaten

    Melbourne, Österreich Gippsland Grammar Vollzeit

    0.6FTE as Head of Digital Learning & 0.4 General Teaching LoadLeading Independent School in GippslandGippsland Grammar provides an outstanding contemporary, holistic education where our community has a shared understanding of what we learn, how we learn and who we teach.Our School culture is centred around our core values of Compassion, Leadership,...

  • Head Of Digital Learning

    vor 3 Wochen

    Melbourne, Österreich Independentschools Vollzeit

    Head of Digital Learning Full time ongoing 2025 About Us With a legacy of 145 years of achievement, Tintern Grammar is one of Melbourne's most respected schools, offering premium education from Early Learning to Year 12.Located in the leafy surrounds of Ringwood East overlooking the Dandenong Ranges, Tintern is committed to providing a workplace, which...

  • Head Of Digital Learning

    vor 2 Wochen

    Melbourne, Österreich Peninsula Grammar Vollzeit

    Teaching - Secondary (Education & Training)Full timePeninsula Grammar is a K-12 coeducational school of excellence, located on the Mornington Peninsula, renowned for its academic achievements and extensive co-curricular program.In caring for students and their learning, we encourage them to unleash greatness both at school and beyond.Peninsula Grammar values...

  • Head Of Learning And Innovation

    vor 4 Wochen

    Melbourne, Österreich St George Christian School Vollzeit

    Northcross is a vibrant K-6 co-educational Christian school situated in Ryde, in Sydney's northern suburbs.The school is seeking a committed Christian, with proven leadership experience, for the role of Head of Learning and Innovation.The role is vital to the ongoing development of the School's mission, which is to enable each student thrive as a child of...

  • Head Of Learning Diversity

    vor 3 Wochen

    Melbourne, Österreich Jpc Vollzeit

    John Paul College, Frankston is a Catholic co-educational secondary school with a rich heritage in the traditions of the FCJ sisters and the Marianists.We believe every student's success is grounded in quality learning and teaching, and a school culture that fosters wellbeing, promotes resilience and inspires faith in action.Our wonderful teachers and staff...

  • Head Of Learning Diversity

    vor 1 Monat

    Melbourne, Österreich Tideri Jobbörse Vollzeit

    John Paul College, Frankston is a Catholic co-educational secondary school with a rich heritage in the traditions of the FCJ sisters and the Marianists.We believe every student's success is grounded in quality learning and teaching, and a school culture that fosters wellbeing, promotes resilience and inspires faith in action.Our wonderful teachers and staff...

  • Head Of Teaching And Learning

    vor 4 Wochen

    Melbourne, Österreich Worawa Aboriginal College Vollzeit

    Healesville, Yarra Valley & High Country VICManagement - Schools (Education & Training)Full timeWorawa Aboriginal College seeks an experienced academic professional to lead the Teaching and Learning team, starting Term 1, 2025.Located on a beautiful 136 acre property in the Yarra Valley (60 kilometres from the Melbourne CBD), Worawa Aboriginal College is a...

  • Head Of Teaching And Learning

    vor 4 Wochen

    Melbourne, Österreich Worawa Aboriginal College Vollzeit

    Healesville, Yarra Valley & High Country VICManagement - Schools (Education & Training)Full timeWorawa Aboriginal College seeks an experienced academic professional to lead the Teaching and Learning team, starting Term 1, 2025.Located on a beautiful 136 acre property in the Yarra Valley (60 kilometres from the Melbourne CBD), Worawa Aboriginal College is a...

  • Head Of Inclusive And Enhanced Learning

    vor 3 Wochen

    Melbourne, Österreich Trinity Vollzeit

    The Position We are seeking a dynamic and experienced professional to join our team as the Head of Inclusive and Enhanced Learning.This position is to enhance and expand Trinity's tradition of meeting students' unique educational, social and emotional requirements and additional educational needs. This position is a middle leadership position that leads a...

  • Head Of Teaching And Learning

    vor 4 Wochen

    Melbourne, Österreich Tideri Jobbörse Vollzeit

    Healesville, Yarra Valley & High Country VIC Management - Schools (Education & Training) Full time Worawa Aboriginal College seeks an experienced academic professional to lead the Teaching and Learning team, starting Term 1, 2025 .Located on a beautiful 136 acre property in the Yarra Valley (60 kilometres from the Melbourne CBD), Worawa Aboriginal College is...

  • Head Of Learning Diversity

    vor 4 Wochen

    Melbourne, Österreich Jpc Vollzeit

    John Paul College, Frankston is a Catholic co-educational secondary school with a rich heritage in the traditions of the FCJ sisters and the Marianists.We believe every student's success is grounded in quality learning and teaching, and a school culture that fosters wellbeing, promotes resilience and inspires faith in action.Our wonderful teachers and staff...

  • Head Of Learning Diversity

    vor 1 Monat

    Melbourne, Österreich John Paul College Frankston Vollzeit

    Teaching - Secondary (Education & Training) Full time Salary: Based on levels of CEMEA 2022 Agreement John Paul College, Frankston is a Catholic co-educational secondary school with a rich heritage in the traditions of the FCJ sisters and the Marianists.We believe every student's success is grounded in quality learning and teaching, and a school culture that...

  • Head Of Research, Development And Extension

    vor 2 Monaten

    Melbourne, Österreich Forest And Wood Products Australia Vollzeit

    Head of Research, Development and ExtensionThis is a unique opportunity to join a small purpose-driven organisation committed to advancing the research and development that drives growth in the Australian forest and wood products industry.The Head of Research, Development and Extension is a senior position reporting directly to the CEO. You will be...

  • Head Of Research, Development And Extension

    vor 2 Monaten

    Melbourne, Österreich Forest And Wood Products Australia Vollzeit

    Head of Research, Development and ExtensionThis is a unique opportunity to join a small purpose-driven organisation committed to advancing the research and development that drives growth in the Australian forest and wood products industry.The Head of Research, Development and Extension is a senior position reporting directly to the CEO.You will be...

  • Head Of Research, Development And Extension

    vor 4 Wochen

    Melbourne, Österreich Forest And Wood Products Australia Vollzeit

    Head of Research, Development and Extension Skip to content Research & Fellowships (Education & Training) Full time Add expected salary to your profile for insights Small team of experts in a collaborative and informal environmentAutonomy and ownershipThis is a unique opportunity to join a small purpose driven organisation committed to advancing the...