Service Manager
vor 1 Monat
Location: Mont Albert
Employment Type: Full-Time
Thermal Fire Protection are seeking an experienced and driven Service Manager to lead the performance of our service business in Victoria.
If you thrive on delivering exceptional customer experiences, driving operational excellence, and fostering strong teams, this is your opportunity to shine
Key Responsibilities: Oversee the performance of the service business, with a focus on financial results, WH&S, customer service, employee satisfaction, operational excellence, and compliance.Build and maintain strong customer relationships to enhance customer experience and maximize satisfaction.Manage comprehensive and non-comprehensive service contracts, achieving portfolio growth and expanding accounts.Act as the interface between key customers and internal teams, ensuring prompt resolution of issues and exceptional service delivery.Coach and mentor the service team, fostering a tailored and impactful customer experience.Ensure compliance with all required procedures, standards, and ethical practices.What We're Looking For: A solution-focused leader with exceptional communication and influencing skills.Proven experience in day-to-day operations and contract management, preferably within a service-related industry.Demonstrated ability to manage operational needs for both internal and external stakeholders.Why Join Us? At Thermal Fire Protection, you'll be part of a dynamic team where your leadership will drive growth and innovation.
We value excellence, collaboration, and a commitment to delivering the best for our customers and employees alike.
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