Customer Service Specialist
vor 2 Wochen
Customer Service Specialist | TIO | Darwin At TIO, our strength lies in our deep understanding of the unique conditions faced in the Territory year after year, from floods to cyclones and everything in between. We provide a comprehensive range of insurance products for both personal and business needs, including home, motor, marine, business, and workers' compensation. Proudly employing Territorians, our local claims team and contact centre are ready when our customers need us most. As a division of Allianz Australia Insurance Limited, a member of the global Allianz Group, TIO is backed by one of Australia's largest general insurers. Join us. We're for Territorians.
About the roleProvide excellent customer service while assisting with inquiries, troubleshooting, and resolving issues efficiently via multiple channels.Manage inbound and outbound calls and email correspondence within set SLAs and follow company standards with the goal to achieve positive customer outcomes.Understand customer insights and feedback and always act to put our customers' best interest in everything you do.Ensure compliance with all regulatory, legislative, and internal compliance obligations. About youStrong communication skills and the ability to work efficiently under pressure.A proactive approach to problem-solving and a customer-focused approach to tasks.Adaptable and comfortable with change in a fast-paced, high-performance environment.Comfortable navigating multiple systems with ease.Ready to kick start a career with one of Australia's largest general insurers. The start date for this role is scheduled for Monday 27th of January 2025. To be successful in the role, you will need to be available to work across the operating hours of the centre Monday to Friday 8 am – 6 pm. Benefits and perksInclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every dayFlexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.Career Development: Access mentoring, development, and global mobility opportunities for growth and success, including access to over 10,000 learning resources.Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program - own a piece of your employerFor more details about our benefits, visit the Allianz Careers site. About our cultureAt TIO, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, and abilities are not only welcomed but valued for the perspectives and talents they bring to work. We're committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.
Adjustments and supportIf you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to ****** for a confidential conversation.
Join us. We're for Territorians.
Job Level: Entry Level
Location: Darwin, NT, AU, 0800
Area of Expertise: Sales & Distribution
Unit: Allianz Australia
Employing Entity: ALLIANZ AUSTRALIA SERVICES PTY LTD
Job Type: Full-Time
Remote Job: Not applicable
Employment Type: Permanent
ID: 60585
Position Cluster: Non-Executive
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