Senior Conversation Designer- Conversation Commerce
vor 1 Monat
Requisition ID 1010319 - Posted - WooliesX - NSW - Full-time - Information Technology We are Woolworths Group. 200,000+ bright minds, passionate hearts, and unique perspectives across Australia and New Zealand. Connected by a shared Purpose - 'to create better experiences together for a better tomorrow'. That Purpose fuels our ambition to explore new ideas, make brave commitments, and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.
If you're excited to turn today's blue-sky thinking into a better tomorrow for future generations, you'll find yourself supported and enriched in a dynamic, inclusive, and empowering workplace. With a culture of genuine care, a flexible approach to work, and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.
Senior Conversation Designer - Agent Experience & TechnologyJoin a customer centric technology business, at the heart of Australia's largest retailer.Lead implementing the latest methodology, bringing the power of GenAI to life, enabling digital shopping magic for customers across our ecosystem.Craft conversation experiences for our custom virtual assistants to have natural, contextual conversations over hundreds of topics, in several modalities.Permanent role based in Surry Hills, with remote working flexibility (Australian residence only).Who you'll be working withWoolworths group is recognised for providing best-in-class customer service powered by AI that is convenient and personalised, resulting in high levels of customer satisfaction.
You'll be embedded in a development squad, partnering closely with product, and report to the Design Chapter Lead of Customer Success. This role is supported by a team of bot trainers and a Senior UX designer. We have fun and get things done.
What you'll do:Product strategy in GenAI: Collaborate with the product team to define bot strategy, designing user experiences, and define how we implement things like LLMs, prompt engineering and other tools into our design stack.Champion CxD: Advocate for the importance of Conversational Design and the value of CAI projects within the organisation and drive every stage of the CxD process. Improve content governance, workflows, and organisational structure.
Research and innovation: You'll lead testing conversational concepts with customers.Problem-solving: Identify design challenges and develop user-centric solutions that are simple, intuitive, and delightful.Documentation and communication: Create clear and concise documentation, user flows and interactive prototypes. Presenting demos to stakeholders.Core capabilities you'll bringExpertise in conversational interfaces or voice assistants: Along with your Copy writing chops, you have the ability to craft high and low-fidelity chat and voice assistant demos and design.Experience in both NLU & LLM AI: Expertise with utilising Generative AI. Familiar with NLU, implementing LLMs, prompt engineering, and knowledge base retrieval.User research experience: You are smart in your choice of concept tests and experimentation methodologies. Comfortable with usability tests translating user research into practical product improvements.Agile environment experience: The ability to work in a fast-paced, collaborative environment is essential.Passion for learning and innovation: A willingness to embrace new technologies and explore creative solutions is key.What you'll experienceTeam Discounts - Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.Parental Leave - 12 weeks paid parental leave for primary caregivers. Woolworths Group will also continue to pay superannuation for up to 12 months (subject to relevant caps) while the Team Member is on parental leave (paid or unpaid). 4 weeks paid leave for secondary caregivers.Wellness - Access to Sonder. Sonder provides free confidential 24/7 personalised financial, medical safety, psychological or physical support for team members and their families.Everyone belongs at Woolworths GroupDiversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team's diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.
We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.
You can learn more about working with us on LinkedIn or via www.wowcareers.com.au. #LI
Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes.
#J-18808-Ljbffr
-
Sydney, Österreich Woolworths Limited VollzeitRequisition ID 1010319 - Posted - WooliesX - NSW - Full-time - Information Technology We are Woolworths Group.200,000+ bright minds, passionate hearts, and unique perspectives across Australia and New Zealand.Connected by a shared Purpose - 'to create better experiences together for a better tomorrow'.That Purpose fuels our ambition to explore new ideas,...
-
14 Volunteer Online As A Conversation Partner
Vor 2 Tagen
Sydney, Österreich Volunteermatch VollzeitVolunteer Online as a Conversation PartnerSave to FavoritesORGANIZATION: The ENGin ProgramThis opportunity is provided by VolunteerMatch's partner.Please visit the new page to apply.A group opportunity.Invite your friends.DONATE TO THIS ORGANIZATIONAre you ready to change a life from the comfort of home?Join ENGin as a conversation partner!This is a flexible...
-
14 Volunteer Online As A Conversation Partner
Vor 2 Tagen
Sydney, Österreich Volunteermatch VollzeitVolunteer Online as a Conversation PartnerSave to FavoritesORGANIZATION: The ENGin ProgramThis opportunity is provided by VolunteerMatch's partner.Please visit the new page to apply.A group opportunity.Invite your friends.DONATE TO THIS ORGANIZATIONAre you ready to change a life from the comfort of home? Join ENGin as a conversation partner!This is a...
-
14 Volunteer Online As A Conversation Partner
Vor 2 Tagen
Sydney, Österreich Volunteermatch VollzeitVolunteer Online as a Conversation Partner Save to Favorites ORGANIZATION: The ENGin Program This opportunity is provided by VolunteerMatch's partner.Please visit the new page to apply.A group opportunity.Invite your friends.DONATE TO THIS ORGANIZATION Are you ready to change a life from the comfort of home?Join ENGin as a conversation partner!This is a...
-
Sydney, Österreich Tideri Jobbörse VollzeitVolunteer Online as a Conversation Partner Save to Favorites ORGANIZATION: The ENGin Program This opportunity is provided by VolunteerMatch's partner.Please visit the new page to apply.A group opportunity.Invite your friends.DONATE TO THIS ORGANIZATION Are you ready to change a life from the comfort of home?Join ENGin as a conversation partner!This is a...
-
Senior Ux Designer
Vor 2 Tagen
Sydney, Österreich Lookahead VollzeitThe roleHealthTech startup is looking for a Senior UX Designer to help a growing startup revolutionise healthcare by tackling healthcare challenges that have yet to be solved. This is a unique opportunity to make a meaningful impact on millions of lives while working with a proven founding team backed by top-tier VCs.Work on cutting-edge healthcare...
-
Senior Ux Designer
Vor 2 Tagen
Sydney, Österreich Lookahead VollzeitThe role HealthTech startup is looking for a Senior UX Designer to help a growing startup revolutionise healthcare by tackling healthcare challenges that have yet to be solved.This is a unique opportunity to make a meaningful impact on millions of lives while working with a proven founding team backed by top-tier VCs.Work on cutting-edge healthcare...
-
Systemic Designer
vor 1 Monat
Sydney, Österreich Snowmelt Consulting Pty VollzeitApplication instructions follow the role description.About this roleThis role is intended for a person near the beginning of the career - we will invest in your development to build new skills in systems thinking, design, and visual communication while working on client-facing and internal projects. You'll help our clients see and change the systems they are...
-
Strategic Design Analyst
vor 4 Wochen
Sydney, Österreich Snowmelt Consulting Pty VollzeitApplication instructions follow the role description.About this roleThis role is intended for a person near the beginning of their career - we will invest in your development to build new skills in systems thinking, design, and visual communication while working on client-facing and internal projects. You'll help our clients see and change the systems they...
-
Senior Architect/Designer
Vor 2 Tagen
Sydney, Österreich Greenbox Architecture VollzeitAbout Us – Greenbox Architecture Greenbox Architecture is a leading independent firm in architecture and interior design, based in Sydney's CBD.We specialise in mission-critical architecture for Data Centres, Health, and Life Sciences, alongside a robust interiors team focusing on Commercial and Workplace design.Our portfolio ranges from $400k to over $3...
-
Snowmelt Consulting Pty | Strategic Design Analyst
vor 3 Wochen
Sydney, Österreich Tideri Jobbörse VollzeitApplication instructions follow the role description.About this role This role is intended for a person near the beginning of their career - we will invest in your development to build new skills in systems thinking, design, and visual communication while working on client-facing and internal projects.You'll help our clients see and change the systems they...
-
Snowmelt Consulting Pty | Systemic Designer
vor 4 Wochen
Sydney, Österreich Tideri Jobbörse VollzeitApplication instructions follow the role description.About this role This role is intended for a person near the beginning of the career - we will invest in your development to build new skills in systems thinking, design, and visual communication while working on client-facing and internal projects.You'll help our clients see and change the systems they are...
-
Senior Account Executive
vor 1 Woche
Sydney, Österreich Sps Commerce VollzeitDescriptionThe Senior Account Executive (SAE) is first and foremost a hunter of net new business among supplier accounts.In addition, the SAE will work to upsell their current account base, contact vendors for enablement programs and respond to incoming leads from a variety of sources.You'll need to be a resilient and entrepreneurial self-starter to...
-
Senior Product Designer- Jira
Vor 2 Tagen
Sydney, Österreich Atlassian VollzeitDesign | Sydney, Australia | Remote, Remote | Full-TimeAtlassians can choose where they work – whether in an office, from home, or a combination of the two.This flexibility allows Atlassians to better support their family, personal goals, and other priorities.We can hire people in any country where we have a legal entity.Interviews and onboarding are...
-
Senior Product Designer- Jira
Vor 2 Tagen
Sydney, Österreich Atlassian VollzeitDesign | Sydney, Australia | Remote, Remote | Full-TimeAtlassians can choose where they work – whether in an office, from home, or a combination of the two.This flexibility allows Atlassians to better support their family, personal goals, and other priorities.We can hire people in any country where we have a legal entity.Interviews and onboarding are...
-
Junior Designer
vor 1 Monat
Sydney, Österreich Pendula VollzeitPendula is an Australian scale-up and SaaS software business with global offices in Australia, the UK, EMEA, and Singapore.We enable businesses of all sizes to leverage their existing data and layer on real-time insights from external sources to identify meaningful moments of truth for their customers. Harnessing the possibilities of generative AI, the...
-
Senior Account Executive
Vor 2 Tagen
Sydney, Österreich Sps Commerce VollzeitDescription:The Senior Account Executive (SAE) is first and foremost a hunter of net new business among supplier accounts.In addition, the SAE will work to upsell their current account base, contact vendors for enablement programs, and respond to incoming leads from a variety of sources.You'll need to be a resilient and entrepreneurial self-starter to...
-
Clearcompany | Senior Architect/Designer
Vor 4 Tagen
Sydney, Österreich Tideri Jobbörse VollzeitAbout Us – Greenbox Architecture Greenbox Architecture is a leading independent firm in architecture and interior design, based in Sydney's CBD.We specialise in mission-critical architecture for Data Centres, Health, and Life Sciences, alongside a robust interiors team focusing on Commercial and Workplace design.Our portfolio ranges from $400k to over $3...
-
Senior And Principal Mechanical Engineer
vor 1 Monat
Sydney, Österreich Buscojobs VollzeitSenior and Principal Mechanical Engineer - Coal Handling Design ExpertAustraliaWho are we?Immerge is a specialist recruitment firm, where we connect top talent with leading companies in the engineering sector.At Immerge, we are committed to helping companies find the right candidates who can bring technical expertise and industry-specific knowledge to their...
-
Atlassian | Senior Product Designer- Jira
Vor 2 Tagen
Sydney, Österreich Tideri Jobbörse VollzeitDesign | Sydney, Australia | Remote, Remote | Full-Time Atlassians can choose where they work – whether in an office, from home, or a combination of the two.This flexibility allows Atlassians to better support their family, personal goals, and other priorities.We can hire people in any country where we have a legal entity.Interviews and onboarding are...
