Aktuelle Jobs im Zusammenhang mit Customer Success Manager - Perth - Mypass Global, Mypass Inc
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Customer Success Manager
Vor 7 Tagen
Perth, Österreich Weir Group VollzeitAdd expected salary to your profile for insightsCustomer Success Manager Weir Motion Metrics Perth, Australia Hybrid Purpose of Role: As a Customer Success Representative at Weir Motion Metrics, you will be focused on ensuring customer satisfaction and retention, as well as uncovering business expansion opportunities inside key accounts.This will be...
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Customer Success Manager
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Customer Success Manager
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Perth, Österreich Weir Group VollzeitAdd expected salary to your profile for insightsCustomer Success ManagerWeir Motion MetricsPerth, AustraliaHybridPurpose of Role: As a Customer Success Representative at Weir Motion Metrics, you will be focused on ensuring customer satisfaction and retention, as well as uncovering business expansion opportunities inside key accounts.This will be accomplished...
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Customer Success Account Manager
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Zensai | Customer Success Manager
Vor 7 Tagen
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Customer Success Engineer
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Customer Success Engineer
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Customer Success Representative
Vor 7 Tagen
Perth, Österreich Weir Motion Metrics VollzeitCustomer Success RepresentativeCustomer Success RepresentativeCompany: Weir Motion MetricsLocation: Perth, AustraliaType: Hybrid, Full-timePosted on: 29 Days AgoJob Requisition ID: R0027655Purpose of Role: As a Customer Success Representative at Weir Motion Metrics, you will be focused on ensuring customer satisfaction and retention, as well as uncovering...
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Customer Success Representative
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Perth, Österreich This Is An It Support Group VollzeitWeir Motion Metrics Perth, Australia Hybrid Purpose of Role:As a Customer Success Representative at Weir Motion Metrics, you will be focused on ensuring customer satisfaction and retention, as well as uncovering business expansion opportunities inside key accounts.This will be accomplished by cultivating strong relationships with the customer base by...
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Customer Engagement Advisor
Vor 7 Tagen
Perth, Österreich Customer Labs VollzeitWOW Recruitment is looking for a Customer Service Representative to join an internationally renowned Visual Communications Supplier business with a presence in multiple countries.This role offers the opportunity to build on your customer service career.ABOUT THE ROLEReporting to the Customer Engagement Manager you will ensure timely and professional...
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Customer Engagement Advisor
Vor 2 Tagen
Perth, Österreich Customer Labs VollzeitWOW Recruitment is looking for a Customer Service Representative to join an internationally renowned Visual Communications Supplier business with a presence in multiple countries.This role offers the opportunity to build on your customer service career.ABOUT THE ROLEReporting to the Customer Engagement Manager you will ensure timely and professional...
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Customer Engagement Advisor
Vor 7 Tagen
Perth, Österreich Customer Labs VollzeitWOW Recruitment is looking for a Customer Service Representative to join an internationally renowned Visual Communications Supplier business with a presence in multiple countries.This role offers the opportunity to build on your customer service career.ABOUT THE ROLE Reporting to the Customer Engagement Manager you will ensure timely and professional...
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Customer Engagement Advisor
Vor 7 Tagen
Perth, Österreich Customer Labs VollzeitWOW Recruitment is looking for a Customer Service Representative to join an internationally renowned Visual Communications Supplier business with a presence in multiple countries.This role offers the opportunity to build on your customer service career.ABOUT THE ROLE Reporting to the Customer Engagement Manager you will ensure timely and professional...
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Customer Success Manager
Vor 7 Tagen
Perth, Österreich Seequent Limited VollzeitCustomer Success Manager - Major AccountsAbout UsAt Seequent, we help organisations to understand the underground, giving the confidence to make better decisions faster.We build world-leading technology that is at the forefront of Earth sciences, transforming the way our customers work.Every day we help them develop critical mineral resources more...
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Customer Success Manager
Vor 4 Tagen
Perth, Österreich Tideri Jobbörse VollzeitCustomer Success Manager - Major Accounts About Us At Seequent, we help organisations to understand the underground, giving the confidence to make better decisions faster.We build world-leading technology that is at the forefront of Earth sciences, transforming the way our customers work.Every day we help them develop critical mineral resources more...
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Customer Success Representative
Vor 2 Tagen
Perth, Österreich Weir VollzeitCustomer Success Representative Weir Motion Metrics Perth, Australia Hybrid Purpose of Role: As a Customer Success Representative at Weir Motion Metrics, you will be focused on ensuring customer satisfaction and retention, as well as uncovering business expansion opportunities inside key accounts. This will be accomplished by cultivating strong...
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Perth, Österreich Tideri Jobbörse VollzeitCustomer Success Representative Customer Success Representative Company: Weir Motion MetricsLocation: Perth, AustraliaType: Hybrid, Full-timePosted on: 29 Days AgoJob Requisition ID: R0027655 Purpose of Role: As a Customer Success Representative at Weir Motion Metrics, you will be focused on ensuring customer satisfaction and retention, as well as uncovering...
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The Weir Group | Customer Success Representative
Vor 7 Tagen
Perth, Österreich Tideri Jobbörse VollzeitCustomer Success RepresentativeWeir Motion MetricsPerth, Australia HybridPurpose of Role: As a Customer Success Representative at Weir Motion Metrics, you will be focused on ensuring customer satisfaction and retention, as well as uncovering business expansion opportunities inside key accounts.This will be accomplished by cultivating strong relationships...
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Customer Success Specialist
Vor 2 Tagen
Perth, Österreich Spenda Limited VollzeitAdd expected salary to your profile for insights.Spenda is an integrated business platform that takes the headache out of chasing payments and enables businesses to sell better and get paid faster.We serve as both a software solutions provider and a payment processor and deliver the essential infrastructure to streamline business processes before, during and...
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Customer Success Specialist
vor 11 Stunden
Perth, Österreich Spenda Limited VollzeitAdd expected salary to your profile for insights.Spenda is an integrated business platform that takes the headache out of chasing payments and enables businesses to sell better and get paid faster.We serve as both a software solutions provider and a payment processor and deliver the essential infrastructure to streamline business processes before, during and...
Customer Success Manager
vor 2 Wochen
MyPass Global is a multi-award-winning workforce compliance software company.
Our cutting-edge technology helps companies in high-stakes industries reduce risk, save up to 70% on back-office costs, and create safer work environments through our digital workforce solutions.
With our industry-first digital Skills Passport, workers can seamlessly manage their training and competency information.
In essence, we are building a global worker credentialing platform designed to create safer, more connected, and agile workplaces.
As we rapidly expand with offices worldwide, we are seeking the next generation of innovative MyPassers to join us in shaping the future of our industry.
The role:The key purpose of this role is to build passionate advocates of the MyPass platform by building and maintaining strong relationships with strategic Customers and identifying growth opportunities within the existing Customer base.
This role is responsible for ensuring that MyPass' enterprise and strategic growth customers are maximising their investment in the solution, leading to the successful retention of key accounts, preserving Annual Recurring Revenue, and ensuring growth opportunities are realised.
This role oversees a team of account executives and will work closely with cross-functional teams to ensure that MyPass' strategic accounts receive the highest level of service, value and partnership.Day to day:Act as the main contact for key strategic customers, building strong relationships to ensure satisfaction and retention.Create and implement Customer Success plans to identify growth areas and support knowledge sharing within MyPass.Develop stakeholder plans to maintain regular engagement at all customer levels.Promote MyPass as an industry solution by delivering value, ensuring satisfaction, and identifying opportunities to grow ARR.Share product updates effectively, helping customers maximise their investment and manage changes where needed.Provide business cases and opportunities to support marketing, sales, and growth initiatives.Analyse trends to improve customer satisfaction and offer insights to the product team.Align account strategies with business goals in collaboration with senior leadership.Drive revenue growth by identifying cross-sell and upsell opportunities in strategic accounts.Ensure all customer data, interactions, and plans are recorded in the CRM and oversee scalable reporting for enterprise accounts.Support onboarding and training for Strategic Accounts team members with a "Train the Trainer" model.Track and report KPIs on growth, satisfaction, and performance, ensuring compliance with SLAs.Use data insights (e.g., NPS, CES) to refine strategies and improve outcomes.Lead retention initiatives and highlight MyPass' unique value for strategic accounts.Our ideal MyPasser10+ years in account management, sales, or a related field, with at least 5 years in a leadership role.Proven ability to grow strategic accounts and drive ARR through cross-selling, upselling, and retention.Experience in SaaS or enterprise software implementation projects.Strong understanding of the mining and energy sectors in Australia and their business models.Excellent communication, negotiation, and interpersonal skills.Strategic mindset with the ability to anticipate customer needs and industry trends.Experience leading, mentoring, and developing high-performing teams.Skilled in using data and insights to refine strategies and improve outcomes.Flexible and proactive in addressing customer challenges and opportunities.Willingness to travel as needed.Life at MyPassFlexible Hybrid - Ability to mix your working week between the MyPass office and your home officePaw Friendly - Pet-friendly office in the Perth CBDCelebrate You - Gift cards on your work anniversariesBe Healthy - Wellbeing policy with a strong focus on whatever makes you feel good from the inside out, free subscription to the WithU appFuel Your Growth Journey - Unlocking your potential with a blend of in-person and online learning and development opportunitiesBe Comfortable - Casual Friday every dayWe Love to Have Fun - Team outings, weekly lunches, team events, the list goes on…Generous Employee Referral Program - Rewards for referring top talent #J-18808-Ljbffr
