Senior Customer Success Manager

vor 2 Monaten

Darwin, Österreich Tideri Jobbörse Vollzeit

Select how often (in days) to receive an alert:
Office Location: Darwin, Northern Territory, AU, 0800
Company: NEC Corporation
About the role
As a Customer Success Manager at NEC Australia, you will take on a pivotal role by leading and driving our Managed Services for a government client.
As the Customer Success Manager, you will serve as the primary liaison between the customer and NEC, overseeing the delivery and performance of IT Network Services.
You'll collaborate closely with the customer to resolve service issues and report on performance.
Your responsibilities include managing service delivery to meet contractual commitments and driving continuous improvements.

In this role, you'll ensure our IT services align with the customer's strategy, goals, and objectives, delivering them efficiently and cost-effectively.

What you'll be doing
Serve as the primary point of contact for assigned customers, ensuring their ongoing success and satisfaction Proactively identify and address customer needs, pain points, and growth opportunities Collaborate cross-functionally with implementation and IT support teams, to deliver exceptional customer experiences Provide regular performance reporting and insights to customers and internal stakeholders Contribute to the continuous improvement of customer success processes and best practices Skills & Experience
Proven success in a customer-facing role, ideally within the Information & Communication Technology industry, supporting IT Network Infrastructure or similar environments.
Exceptional communication and interpersonal skills, with the ability to build trusted relationships with stakeholders at all levels.
Strong passion for delivering outstanding customer experiences and contributing to client success.
Extensive experience in IT managed services or IT-focused service delivery environments.
Solid background in leading, managing, and developing technical or diverse operational teams.
Oversee daily IT operations and service delivery.
Manage change initiatives to ensure system availability, performance, and reliability.
Capable of engaging with all levels of technical and managerial staff.
What's in It for You?

Enjoy bonus and wellness days after six months with NEC.
Access discounted health insurance through corporate partners.
Take advantage of great deals on retail, entertainment, travel, vouchers, and movie tickets.
Receive 14 weeks of paid parental leave.
Get up to four paid volunteer days annually.
Option to purchase additional leave.
Free confidential counseling for employees and their immediate family through our employee assistance program.
Benefit from salary sacrificing options (car leasing, superannuation, etc.).
Participate in health and wellbeing programs, and more.
#J-18808-Ljbffr

  • Senior Customer Success Manager

    vor 2 Monaten

    Darwin, Österreich Nec Corporation Vollzeit

    As a Customer Success Manager at NEC Australia, you will take on a pivotal role by leading and driving our Managed Services for a government client.As the Customer Success Manager, you will serve as the primary liaison between the customer and NEC, overseeing the delivery and performance of IT Network Services.You'll collaborate closely with the customer to...

  • Senior Customer Success Manager

    vor 2 Monaten

    Darwin, Österreich Nec Vollzeit

    Select how often (in days) to receive an alert: Office Location: Darwin, Northern Territory, AU, 0800 Company: NEC Corporation About the roleAs a Customer Success Manager at NEC Australia, you will take on a pivotal role by leading and driving our Managed Services for a government client.As the Customer Success Manager, you will serve as the primary liaison...

  • Senior Customer Success Manager

    vor 2 Monaten

    Darwin, Österreich Nec Vollzeit

    Select how often (in days) to receive an alert: Office Location: Darwin, Northern Territory, AU, 0800 Company: NEC Corporation About the roleAs a Customer Success Manager at NEC Australia, you will take on a pivotal role by leading and driving our Managed Services for a government client. As the Customer Success Manager, you will serve as the primary liaison...

  • Customer Success Manager

    vor 2 Monaten

    Darwin, Österreich Nec Vollzeit

    Office Location: Darwin, Northern Territory, AU, 0800Company: NEC CorporationAbout the roleAs a Customer Success Manager at NEC Australia, you will take on a pivotal role by leading and driving our Managed Services for a government client. You will serve as the primary liaison between the customer and NEC, overseeing the delivery and performance of IT...

  • Customer Success Manager

    vor 2 Monaten

    Darwin, Österreich Nec Vollzeit

    Office Location: Darwin, Northern Territory, AU, 0800Company: NEC CorporationAbout the roleAs a Customer Success Manager at NEC Australia, you will take on a pivotal role by leading and driving our Managed Services for a government client.You will serve as the primary liaison between the customer and NEC, overseeing the delivery and performance of IT Network...

  • Nec | Customer Success Manager | Darwin

    vor 1 Monat

    Darwin, Österreich Tideri Jobbörse Vollzeit

    Office Location: Darwin, Northern Territory, AU, 0800 Company: NEC Corporation About the roleAs a Customer Success Manager at NEC Australia, you will take on a pivotal role by leading and driving our Managed Services for a government client.You will serve as the primary liaison between the customer and NEC, overseeing the delivery and performance of IT...

  • Executive Manager Corporate

    vor 4 Wochen

    Darwin, Österreich City Of Darwin Vollzeit

    Skip to contentFull timesalary starting from $170K/ year +superannuationThe Executive Manager Corporate and Customer Services will be responsible for the overall leadership and management of functions incorporating business resilience, risk, audit, insurance, fraud, legal services, complaints management, procurement and contract management, operational ICT,...

  • Executive Manager Corporate

    vor 4 Wochen

    Darwin, Österreich City Of Darwin Vollzeit

    Skip to contentFull timesalary starting from $170K/ year +superannuationThe Executive Manager Corporate and Customer Services will be responsible for the overall leadership and management of functions incorporating business resilience, risk, audit, insurance, fraud, legal services, complaints management, procurement and contract management, operational ICT,...

  • Senior Project Manager

    vor 2 Monaten

    Darwin, Österreich Rps Group Vollzeit

    RPS is seeking a qualified and experienced client-side Senior Project Manager to join our Northern Territory team in either Katherine or Darwin on a full-time permanent basis working on an exciting $1.5 billion major Defence project at RAAF Base Tindal over the next two years. You will enjoy working with RPS if you are committed to a role in project...

  • Senior Project Manager

    vor 2 Wochen

    Darwin, Österreich Rps Group Vollzeit

    RPS is seeking a qualified and experienced client-side Senior Project Manager to join our Northern Territory team in either Katherine or Darwin on a full-time permanent basis working on an exciting $1.5 billion major Defence project at RAAF Base Tindal over the next two years.You will enjoy working with RPS if you are committed to a role in project...

  • Customer Service Manager

    vor 1 Monat

    Darwin, Österreich Unilodge Australia Pty Vollzeit

    Take the next step in your career as Customer Service Manager. Lead, mentor, support, and assist your team and residents!05th December, 2024Join the UniLodge Darwin team!Drive an outstanding resident experience and contribute to our great culturePermanent Full Time, 38 hours across a Monday to Friday rosterAt UniLodge you will have the opportunity to build a...

  • Customer Service Manager

    vor 1 Monat

    Darwin, Österreich Unilodge Australia Pty Vollzeit

    Take the next step in your career as Customer Service Manager.Lead, mentor, support, and assist your team and residents!05th December, 2024Join the UniLodge Darwin team!Drive an outstanding resident experience and contribute to our great culturePermanent Full Time, 38 hours across a Monday to Friday rosterAt UniLodge you will have the opportunity to build a...

  • Sage Automation | Senior Project Manager

    vor 4 Wochen

    Darwin, Österreich Tideri Jobbörse Vollzeit

    SAGE Automation is Australia's leading independent industrial automation and control systems integrator.A recognised leader in the design, delivery and support of industrial and electrical control solutions, SAGE Automation brings the best thinking to clients across manufacturing, resources, transport, Defence, utilities and infrastructure sectors.We are...

  • Delaware North | General Manager, Mindil Beach Casino Resort | Darwin

    vor 1 Monat

    Darwin, Österreich Tideri Jobbörse Vollzeit

    Delaware North Australia is hiring a General Manager based at our Mindil Beach Casino Resort (MBCR) in Darwin.MBCR is owned and operated by Delaware North, a leader in hospitality with a portfolio spanning across sporting stadiums, airports, leisure, and entertainment venues globally.Reporting to the Delaware North Chief Operating Officer, we have an...

  • Customer Service Representative

    vor 1 Monat

    Darwin, Österreich Kirbyhvacr Vollzeit

    Kirby HVAC&R is a leader in the Australian refrigeration & HVAC industry.As a leading HVACR wholesaler, we support our customers with their air-conditioning, commercial and industrial refrigeration needs.We have an exciting opportunity for a Customer Service Representative to join our Darwin team.We are committed to the safety, education and ongoing...

  • Senior Project Manager

    vor 2 Monaten

    Darwin, Österreich Rps Group Vollzeit

    RPS is seeking a qualified and experienced client-side Senior Project Manager to join our growing team in our Alice Springs Office on a full-time permanent basis working on NT Government and other client projects.You will enjoy working with RPS if you are committed to a role in project management which offers you scope, autonomy, challenge, collaboration,...

  • Senior Project Manager

    vor 2 Monaten

    Darwin, Österreich Rps Group Vollzeit

    RPS is seeking a qualified and experienced client-side Senior Project Manager to join our growing team in our Alice Springs Office on a full-time permanent basis working on NT Government and other client projects.You will enjoy working with RPS if you are committed to a role in project management which offers you scope, autonomy, challenge, collaboration,...

  • Senior Project Manager

    vor 2 Monaten

    Darwin, Österreich Rps Group Vollzeit

    RPS is seeking a qualified and experienced client-side Senior Project Manager to join our growing team in our Alice Springs Office on a full-time permanent basis working on NT Government and other client projects.You will enjoy working with RPS if you are committed to a role in project management which offers you scope, autonomy, challenge, collaboration,...

  • Senior Project Manager

    vor 2 Monaten

    Darwin, Österreich Tideri Jobbörse Vollzeit

    RPS is seeking a qualified and experienced client-side Senior Project Manager to join our growing team in our Alice Springs Office on a full-time permanent basis working on NT Government and other client projects.You will enjoy working with RPS if you are committed to a role in project management which offers you scope, autonomy, challenge, collaboration,...

  • Senior Project Manager

    Vor 7 Tagen

    Darwin, Österreich This Is An It Support Group Vollzeit

    RPS is seeking a qualified and experienced client-side Senior Project Manager to join our growing team in our Alice Springs Office on a full-time permanent basis working on NT Government and other client projects.You will enjoy working with RPS if you are committed to a role in project management which offers you scope, autonomy, challenge, collaboration,...