Ntt | Incident And Problem Manager | Canberra
Vor 5 Tagen
Help Desk & IT Support (Information & Communication Technology)
Full time
Add expected salary to your profile for insights
We are looking for an experienced Incident and Problem Manager to add to our energetic Canberra team.
This is a great opportunity for you to provide incident and problem management for one of clients, who delivers a whole of government federated information sharing and analysis environment to provide access to real information across state, territory, and federal jurisdictions.
The capability is being delivered through a program team comprised of a couple of main agencies and in conjunction with partner agencies at the Commonwealth, State & Territory levels.
To sustain and enhance the platform into the future, NTT DATA has been engaged as a Strategic Partner to provide a high-performing, multi-disciplinary team to operate the Technical Hub from a sustainment perspective.
You will be working within a multi-disciplinary team to create robust, scalable processes to deliver compliance objectives.Key success factors within this role include:
Undertaking manual daily health checks of the customer system.
Responsible for coordinating all aspects of problem diagnosis and resolution, working closely with the incident management team on interim and permanent resolutions.
Providing guidance and expertise on governance and processes in relation to Incident and Problem Management.
Demonstrating ability to be involved with incident and problem management, perform analysis, and deliver post incident and post problem reviews.
Maintain an overview of the problem queue, updating status and keeping the affected stakeholders informed of progress.
Researching and identifying emerging incident / problem trends.
Working closely with the project team to assist with problem resolution and coordination of fix implementation Responding to a reported service incident, identifying the cause, and initiating the incident management process.
Prioritisation of incidents according to their urgency and influence on the business.
Work closely with the Security Manager to ensure any security incidents are managed correctly and in accordance with department policy.
Management of a helpdesk queue to ensure required tickets are managed according to agreed SLAs.
This includes ensure other resolver tickets do not breach their SLA.
Responsible for managing all aspects of incident diagnosis and resolution.
Maintain an overview of the incident queue, updating status and keeping the affected stakeholder informed of progress.
Participate in the on-call roster to provide 24/7 incident assistance to the department.
Adjusting the incident management and problem management processes as required to ensure its effectiveness.
Assist in the requirements gathering process for implementing/revising and monitoring incident alerts.
Working closely with broader teams to assist with problem resolution and coordination of fix implementation Communicating clearly and professionally and the demonstrating ability to work with technical and non-technical stakeholders.
Delivery of post incident reports within agreed service levels.
Level one incident investigation.
Assist the broader team in development of weekly and monthly contracted reports.
Backup of Change Manager if required when this position is on leave.
Other duties as directed.
What will make you a good fit for the role?
Youwill be a good fit for the role if you bring:
An approachable, supportive and can-do attitude.
Willingness to foster solid relationships with other vendors supporting this solution.
Great stakeholder management with the ability to build and maintain working relationships.
Expertise on governance, incident management and problem management frameworks to maintain policies, standards and guidelines to comply with applicable standards, legislation and regulations.
Excellent conceptual ability, skills in analysis and problem solving.
Experience with incident and problem management and delivering post problem reviews.
Experience with Service Now Incident and Problem Management processes.
An aptitude for picking up new technologies and procedures.
Experience working within the ITIL framework.
Due to the nature of our clients, Australian citizenship and a minimum of a Negative Vetting 1 (NV1) security clearance is required.
What we can offer you
Working at NTT DATA you'll find the rewards are more than just financial.
Not only will you work alongside inspiring colleagues with a world of experience, but you'll also have access to great benefits including:
Continued training and education opportunities to support you on your career path.
A supportive environment that empowers you to thrive and gives you the autonomy and accountability to shape your own success.
Financial and wellbeing services, including salary packaging and discounts on entertainment, travel and shopping.
About us
At NTT DATA, we bring best practices and high-value services to more than 50 countries and regions around the world.
We employ more than 330,000 people across the globe.
From strategic consulting to leading-edge technologies, we enable experiences that transform organisations for success, disrupt industries for good and shape a better society for all.
Staying committed to our corporate philosophy of "using technology to create new paradigms that contribute to a more affluent and harmonious society".
NTT DATA is recognised as a Global Top Employer for 2024.
This prestigious honor, awarded by the Top Employers Institute,places us among an elite group of only 17 organizations globally acclaimedfor our outstanding people policies and practices.
Our diverse workforce is the power behind our innovation.
To harness their fullest strengths, we are committed to creating an inclusive work environment with no limitations to geography, gender or generation.
We leverage these strengths to reflect the diversity of our clients and their communities across the world.
How do your skills match this job?
How do your skills match this job?
Sign in and update your profile to get insights.
Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?
How many years' experience do you have as an Incident and Problem Manager?
Do you hold Australian Security Clearance?
To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.
What can I earn as an Incident and Problem Manager
#J-18808-Ljbffr
-
Incident And Problem Manager
vor 1 Monat
Canberra, Österreich Ntt VollzeitHelp Desk & IT Support (Information & Communication Technology)Full timeWe are looking for an experienced Incident and Problem Manager to add to our energetic Canberra team.This is a great opportunity for you to provide incident and problem management for one of our clients, who delivers a whole of government federated information sharing and analysis...
-
Incident And Problem Manager
vor 1 Monat
Canberra, Österreich Ntt VollzeitHelp Desk & IT Support (Information & Communication Technology)Full timeWe are looking for an experienced Incident and Problem Manager to add to our energetic Canberra team.This is a great opportunity for you to provide incident and problem management for one of our clients, who delivers a whole of government federated information sharing and analysis...
-
Incident And Problem Manager
Vor 6 Tagen
Canberra, Österreich Ntt VollzeitHelp Desk & IT Support (Information & Communication Technology)Full timeAdd expected salary to your profile for insightsWe are looking for an experienced Incident and Problem Manager to add to our energetic Canberra team.This is a great opportunity for you to provide incident and problem management for one of clients, who delivers a whole of government...
-
Incident And Problem Manager
vor 1 Monat
Canberra, Österreich Tideri Jobbörse VollzeitHelp Desk & IT Support (Information & Communication Technology) Full time We are looking for an experienced Incident and Problem Manager to add to our energetic Canberra team.This is a great opportunity for you to provide incident and problem management for one of our clients, who delivers a whole of government federated information sharing and analysis...
-
Ntt | Senior Network Engineer | Canberra
vor 3 Wochen
Canberra, Österreich Tideri Jobbörse VollzeitMS Engineer L3, CSOC In a constantly changing world, we work together with our people, clients, and communities to enable them to fulfill their potential to do great things.We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure.At NTT, we encourage you to remain...
-
Security Operations Manager
vor 2 Monaten
Canberra, Österreich Ntt Data VollzeitNTT DATANTT DATA helps clients transform through consulting, industry solutions, business process services, IT modernization, and managed services.Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible.We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and...
-
Senior Network Engineer
vor 1 Monat
Canberra, Österreich Ntt VollzeitMS Engineer L3, CSOC In a constantly changing world, we work together with our people, clients, and communities to enable them to fulfill their potential to do great things.We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure.At NTT, we encourage you to remain...
-
Ntt | Eoi Platform
vor 1 Woche
Canberra, Österreich Tideri Jobbörse VollzeitWe are seeking expressions of interest for a Platform (Cloud) Engineer to join our Canberra Team on a long-standing client engagement.Key Roles and Responsibilities: In this role you will be working within a multi-disciplinary team and will be responsible for providing the following deliverables including but not limited to: Maintaining and developing...
-
Eoi Platform
vor 1 Monat
Canberra, Österreich Ntt VollzeitWe are seeking expressions of interest for a Platform (Cloud) Engineer to join our Canberra Team on a long-standing client engagement.Key Roles and Responsibilities:In this role you will be working within a multi-disciplinary team and will be responsible for providing the following deliverables including but not limited to:Maintaining and developing...
-
Incident Manager
vor 4 Wochen
Canberra, Österreich Clearcompany Vollzeit7 Months + 18 Month extension options Ability to obtain a NV1 Clearance Canberra City office address Our Client, an established federal government agency located in the Canberra City is seeking an experienced Incident Manager to join their team and make a significant contribution to the delivery of upcoming events and day-to-day operations.The Incident...
-
Senior Network Engineer
vor 4 Wochen
Canberra, Österreich Ntt VollzeitMS Engineer L3, CSOCIn a constantly changing world, we work together with our people, clients, and communities to enable them to fulfill their potential to do great things. We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure. At NTT, we encourage you to remain...
-
Canberra, Österreich Ntt VollzeitNetwork Architect/Principal Systems Integration EngineerIn a constantly changing world, we work together with our people, clients, and communities to enable them to fulfil their potential to do great things. We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure....
-
Eoi - Platform Solution Architect
vor 4 Wochen
Canberra, Österreich Ntt VollzeitArchitects (Information & Communication Technology)Full timeWe are seeking expressions of interest for Platform Solution Architects to join our talent pool for an upcoming role within our Canberra team.Due to the nature of our client, Australian Citizenship and a minimum of NV1 Australian Government Security Vetting Agency (AGSVA) clearance is required.This...
-
Calleo Australia | Incident Manager | Canberra
vor 3 Wochen
Canberra, Österreich Tideri Jobbörse VollzeitJob descriptionThe ClientOpportunity to work for a leading Federal Government agency.The team are looking for a Incident Manager to support and offer services to a broad range of stakeholders to deliver the best possible outcomes for the agency.ResponsibilitiesDeveloping and maintaining Incident Management frameworks to prioritise IT Incidents based on their...
-
Canberra, Österreich Ntt VollzeitNetwork Architect/Principal Systems Integration EngineerSkip to contentArchitects (Information & Communication Technology) Full timeAdd expected salary to your profile for insightsIn a constantly changing world, we work together with our people, clients and communities to enable them to fulfil their potential to do great things. We believe that by bringing...
-
Network Architect/Principal Systems Integration Engineer
vor 2 Monaten
Canberra, Österreich Ntt VollzeitNetwork Architect/Principal Systems Integration EngineerIn a constantly changing world, we work together with our people, clients, and communities to enable them to fulfil their potential to do great things.We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and...
-
Eoi - Platform Solution Architect
Vor 3 Tagen
Canberra, Österreich Ntt VollzeitArchitects (Information & Communication Technology) Full timeAdd expected salary to your profile for insights We are seeking expressions of interest for Platform Solution Architects to join our talent pool for an upcoming role within our Canberra team.Due to the nature of our client Australian Citizenship and a minimum of NV1 Australian Government Security...
-
Eoi - Platform Solution Architect
Vor 6 Tagen
Canberra, Österreich Ntt VollzeitArchitects (Information & Communication Technology) Full timeAdd expected salary to your profile for insights We are seeking expressions of interest for Platform Solution Architects to join our talent pool for an upcoming role within our Canberra team.Due to the nature of our client Australian Citizenship and a minimum of NV1 Australian Government Security...
-
Eoi - Platform Solution Architect
vor 4 Wochen
Canberra, Österreich Ntt VollzeitArchitects (Information & Communication Technology) Full time We are seeking expressions of interest for Platform Solution Architects to join our talent pool for an upcoming role within our Canberra team. Due to the nature of our client, Australian Citizenship and a minimum of NV1 Australian Government Security Vetting Agency (AGSVA) clearance is required....
-
Canberra, Österreich Tideri Jobbörse VollzeitSenior Functional Consultant: MS Dynamics CRM We are seeking a Microsoft Dynamics 365 CE Senior Functional Consultant to work on complex projects that deliver solutions used by millions every day.In this role, you will be responsible for the successful delivery of our digital projects, working closely with the latest industry standards and techniques to...
