It Service Owner- Education Systems/ Manager

vor 1 Monat

Sydney, Österreich Catholic Schools Parramatta Diocese Vollzeit

IT Service Owner - Education Systems / ManagerWe are currently seeking an experienced IT Service Owner - Education Systems to work within the Platform team to design user-centric technology solutions, services, and journeys, supporting every stage of the product development/service design lifecycle to ensure delivery of the best possible end-user experience.About the opportunity:Reporting to the Head of IT Education Platform, the IT Service Owner - Education Systems is accountable for the management of Application Delivery and Support of all Education systems, such as Canvas, Library, and Timetabling systems, as well as working with the broader team to enable outcomes and success of Education Applications and IT Services within the IT Education Platform.The IT Service Owner is responsible for sourcing information from various sources to enable monitoring of product/service performance and assessing that performance against key regulatory and performance objectives.The role will involve managing a cross-functional team and leading stakeholder engagement across directorates, schools, and external stakeholders to design and deliver a service roadmap, and documenting processes to ensure sound change management.Key accountabilities:Leading and defining an outcome-oriented service roadmap, informed by customer insights and feedback.Defining and writing user stories, acceptance criteria, and success metrics, ensuring customer-centric product design, development, and delivery.Ensuring service design compliance with regulatory obligations and relevant CSPD's policies and standards, proactively identifying, mitigating, and managing risks associated with the service, and remediation initiatives.Planning and designing tests that validate services have been built against design specifications.Embedding a service management culture within the wider team and leading all service design activities for the platform.Managing and monitoring change to continuously improve the platform offering and processes to facilitate the overall customer experience, and provide recommendations to improve results.Managing staff workload, prioritizing responsibilities, mentoring, and coaching team members.Typical experience and qualifications:Extensive experience in IT service management and/or project management; including experience in delivery and support of Education applications including LMS and Library systems, experience of Canvas is highly desirable.Proven strategic skills and business acumen with demonstrated success in leading and executing on projects.Strong communication, stakeholder engagement, and management capabilities.Proven ability to lead and influence without direct authority.Strong problem-solving capabilities with strong motivation in investigating and providing recommended options/solutions to complex problems and technical nuances.Experience working in Agile and DevOps environments and cross-functional teams.Significant experience managing SaaS and COTS platform applications development and quality assurance.Proven service continuity experience including planning, implementing, and testing strategies and solutions to ensure platform applications can be recovered and restored.In return:Competitive remuneration.Salary packaging.Parental leave.Flexible work arrangements include a hybrid working model.Interested?This position involves working with children.
The appointment of successful applicants will be subject to satisfactory employment screening for child-related employment including the completion of a National Police Check, retention of a valid Working with Children Check, and adoption and compliance with CSPD's Child Safeguarding Procedures and Code of Conduct When Working with Students and Children.
For more information, please visit The Office of The Children's Guardian here.CSPD promotes the safety and wellbeing of Aboriginal and Torres Strait Islander children, and children from culturally and/or linguistically diverse backgrounds.
We encourage applications from Aboriginal and Torres Strait Islander peoples, as well as people from culturally and/or linguistically diverse backgrounds.About us:At CSPD, we are committed to responding to the needs of students in a world that is changing rapidly.
With over 5,000 passionate employees located across our primary and secondary schools, we have the intent and the resources to transform learning and unlock the full potential of each of our 40,000 plus students.
We are always on the lookout for top talent to help us achieve our strategic goal of inspiring the future, through quality Catholic schooling and by strengthening the professional lives of our employees.#J-18808-Ljbffr

  • It Service Owner- Education Systems/ Manager

    vor 1 Monat

    Sydney, Österreich Tideri Jobbörse Vollzeit

    IT Service Owner - Education Systems / Manager We are currently seeking an experienced IT Service Owner - Education Systems to work within the Platform team to design user-centric technology solutions, services, and journeys, supporting every stage of the product development/service design lifecycle to ensure delivery of the best possible end-user...

  • Service Owner

    vor 1 Monat

    Sydney, Österreich Westpac Vollzeit

    All roles at Westpac Group can be considered for flexible working arrangements, such as flexible hours, working remotely, part time work, or job sharing.Permanent roleSydney basedHow will I help?Working within the Technology, Credit Decisioning, Risk Technology the Service Owner is a bridge between key business stakeholders (or customers) and an Agile...

  • Service Owner

    vor 1 Monat

    Sydney, Österreich Westpac Vollzeit

    All roles at Westpac Group can be considered for flexible working arrangements, such as flexible hours, working remotely, part time work, or job sharing.Permanent role Sydney based How will I help?Working within the Technology, Credit Decisioning, Risk Technology the Service Owner is a bridge between key business stakeholders (or customers) and an Agile...

  • Service Owner

    vor 1 Monat

    Sydney, Österreich Westpac Group Vollzeit

    All roles at Westpac Group can be considered for flexible working arrangements, such as flexible hours, working remotely, part time work, or job sharing. Permanent role Sydney based How will I help? Working within the Technology, Credit Decisioning, Risk Technology the Service Owner is a bridge between key business stakeholders (or customers) and an Agile...

  • Service Owner

    vor 1 Monat

    Sydney, Österreich Westpac Vollzeit

    All roles at Westpac Group can be considered for flexible working arrangements, such as flexible hours, working remotely, part time work, or job sharing.Permanent roleSydney basedHow will I help? Working within the Technology, Credit Decisioning, Risk Technology the Service Owner is a bridge between key business stakeholders (or customers) and an Agile...

  • Service Owner

    vor 2 Monaten

    Sydney, Österreich Westpac Group Vollzeit

    Permanent career opportunity. Location – Sydney. Dynamic and forward-thinking team culture. How will I help? Data Platforms CBB - Consumer Finance & Cash & Transactional Banking is a team of data experts and professionals dedicated to building game-changing data capabilities for Westpac Group and shaping the future of banking.We understand the big picture...

  • It Business Systems Analyst

    vor 2 Wochen

    Sydney, Österreich Finxl It Professional Services Vollzeit

    Business/Systems Analysts (Information & Communication Technology)Full timeFinXL I.T Professional Services is an innovative Australian owned company providing our clients with technology enabled business solutions and consulting services. As the go-to mid-tier Service Provider for many Australian and International clients, FinXL enjoys a diverse client...

  • It Business Systems Analyst

    vor 2 Wochen

    Sydney, Österreich Finxl It Professional Services Vollzeit

    Business/Systems Analysts (Information & Communication Technology) Full time FinXL I.T Professional Services is an innovative Australian owned company providing our clients with technology enabled business solutions and consulting services.As the go-to mid-tier Service Provider for many Australian and International clients, FinXL enjoys a diverse client...

  • It Systems Administrator

    vor 3 Monaten

    Sydney, Österreich Mena Recruit Pty Ltd Vollzeit

    Our client, an international law firm, is wishing to recruit an experienced IT Helpdesk Specialist to provide first line support for Finance users in the Asia Pacific region.They are happy to have someone currently in second line support looking for the next move up.You will provide second line support for non-Finance users in the Asia Pacific region and...

  • Customer Service Manager

    vor 1 Monat

    Sydney, Österreich Taggle Systems Vollzeit

    Full time Water is a scarce resource and Australia is the driest continent on earth.Managing this precious resource is a growing challenge.Taggle is Australia's leading supplier of Smart Water Solutions for local and regional councils and water utilities, driving digital change in IoT solutions in Australia and internationally.We supply the water industry...

  • Manager, Education Support

    vor 1 Monat

    Sydney, Österreich Centre for Continuing Education Vollzeit

    Use your exceptional management skills to lead the Education Support Team across multiple sites on campus and at our clinical schools to ensure the successful delivery of the Doctor of Medicine Program Partner with the Dentistry education support and leads to support the day-to-day functions at Westmead Full-time, continuing position with a Base Salary of...

  • Business Development Manager

    vor 4 Wochen

    Sydney, Österreich Zone It Solutions Vollzeit

    Zone IT Solutions is currently looking for a Business Development Manager specializing in IT Recruitment Services.As a Business Development Manager, you will be responsible for building and maintaining relationships with clients in order to grow our IT Recruitment Services business.Proven experience as a Business Development Manager or similar role in the IT...

  • Service Owner | Sydney, Au

    vor 1 Monat

    Sydney, Österreich Efinancialcareers Ltd. Vollzeit

    Service owner Westpac Banking Corporation Sydney, Australia Service owner Westpac Banking Corporation Sydney, Australia Job DescriptionAll roles at Westpac Group can be considered for flexible working arrangements, such as flexible hours, working remotely, part time work, or job sharing.Permanent roleSydney basedHow will I help?Working within the Technology,...

  • It Service Operations Manager

    vor 2 Monaten

    Sydney, Österreich Westpac Vollzeit

    Role – REQ Permanent Full Time Sydney, NSW Production Support/Operations experience required How will I help? In this role as Service Operations Manager, you will be working within the Westpac Technology Service Management team, where we are striving to be game-changing technologists that shape the future of banking. Specifically, you will be working on a...

  • Service Owner Lead

    vor 1 Monat

    Sydney, Österreich Westpac Vollzeit

    Job DescriptionPermanent roleSydney basedBe part of a world class team!How will I help?As the Service Owner Lead, you will be responsible for overseeing the delivery of the necessary Platform and Framework using the Informatica Cloud Platform (IDMC). Your role will involve supporting teams within the bank to ensure successful data migration from source to...

  • Service Owner Lead

    vor 1 Monat

    Sydney, Österreich Westpac Vollzeit

    Job Description Permanent roleSydney basedBe part of a world class team!How will I help? As the Service Owner Lead, you will be responsible for overseeing the delivery of the necessary Platform and Framework using the Informatica Cloud Platform (IDMC).Your role will involve supporting teams within the bank to ensure successful data migration from source to...

  • Service Owner Lead

    vor 3 Wochen

    Sydney, Österreich Westpac Group Vollzeit

    As the Service Owner Lead, you will be responsible for overseeing the delivery of the necessary Platform and Framework using the Informatica Cloud Platform (IDMC). Your role will involve supporting teams within the bank to ensure successful data migration from source to target systems, while maintaining data quality and reconciliation.You will lead migration...

  • Service Owner Lead

    vor 4 Wochen

    Sydney, Österreich Efinancialcareers Ltd. Vollzeit

    Service Owner LeadWestpac Banking Corporation Sydney, AustraliaJob DescriptionPermanent roleSydney basedBe part of a world class team!How will I help?As the Service Owner Lead, you will be responsible for overseeing the delivery of the necessary Platform and Framework using the Informatica Cloud Platform (IDMC). Your role will involve supporting teams within...

  • Service Owner Lead

    vor 1 Monat

    Sydney, Österreich Westpac Vollzeit

    Permanent role Sydney based Be part of a world class team!How will I help?As the Service Owner Lead, you will be responsible for overseeing the delivery of the necessary Platform and Framework using the Informatica Cloud Platform (IDMC).Your role will involve supporting teams within the bank to ensure successful data migration from source to target systems,...

  • Service Owner Lead

    vor 1 Monat

    Sydney, Österreich Tideri Jobbörse Vollzeit

    Job Description Permanent role Sydney based Be part of a world class team! How will I help?As the Service Owner Lead, you will be responsible for overseeing the delivery of the necessary Platform and Framework using the Informatica Cloud Platform (IDMC).Your role will involve supporting teams within the bank to ensure successful data migration from source to...