Sales Operations Manager
vor 14 Stunden
At Compare Club, we empower consumers to make informed decisions about their household expenses, helping them save money and gain peace of mind. Operating across several verticals, including life insurance, home loans, and health sales, we are dedicated to delivering exceptional comparison services. With over 500 dedicated employees across Melbourne, Sydney, Brisbane, and beyond, we strive to enhance our customers' lives through informed financial choices.About the Role:We are seeking a dynamic Sales Operations Manager specifically for our Health Sales division. In this vital role, you will be responsible for optimising our sales operations to drive performance and growth in the health insurance sector. You will lead initiatives that enhance operational efficiency and manage the day-to-day functions of a high-performance contact centre, ensuring our sales team has the tools and support they need to succeed. This includes analysing sales data to identify trends and opportunities, developing sales reports, and implementing best practices across the team.Your leadership will be key in fostering a culture of continuous improvement, coaching team members, and collaborating with cross-functional departments to streamline processes and enhance customer experiences.Key Responsibilities:Lead daily operations of a high-performance contact centre, ensuring optimal team performance and operational efficiency.Streamline sales processes and develop insightful sales reports to inform strategic decision-making.Analyse sales data to identify trends and provide actionable insights that drive performance improvements.Manage workforce planning and scheduling to align resources with business needs and targets.Drive performance management initiatives, focusing on onboarding, employee engagement, and reward & recognition to foster a motivated team.Oversee sales forecasting and pipeline management to consistently meet and exceed targets.Enhance CRM usage to maximise sales effectiveness and customer relationship management.Collaborate with team leaders to design and implement comprehensive training programmes that elevate team capabilities.Work closely with Finance and Customer Service to ensure operational alignment and enhance customer experiences.What You Bring:Proven and extensive Sales Management success in driving sales growth and enhancing operational efficiency, specifically within a call centre environment.A balanced blend of technical, strategic, and operational expertise.Strong coaching, mentoring, and leadership skills to empower and develop a team.Exceptional project management skills with a customer-centric mindset.Adaptability and a results-driven approach to achieving goals.Financial acumen and effective conflict resolution abilities.Why Join Us?At Compare Club, we value passion, teamwork, and results. By joining our vibrant team, you will have the opportunity to make a positive impact on our customers' lives while advancing your career in a supportive and innovative environment.Your application will include the following questions:Which of the following statements best describes your right to work in Australia?How many years' experience do you have as a Sales Operations Manager?What's your expected annual base salary?How much notice are you required to give your current employer?Do you have any criminal convictions?Do you take any medications or have any medical condition that might affect your day to day employment responsibilities?Do you have any planned leave in the next 6 months?
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