Village General Manager
vor 3 Wochen
Are you passionate about leading a team to deliver exceptional resident outcomes in a vibrant, supportive senior living community? LDK Seniors' Living, Australia's most innovative seniors living provider, is seeking a dynamic and experienced Village General Manager to join our team.About us:At LDK Seniors' Living, we are on a mission to create the most loved seniors' communities in Australia. We stand by our 'One Move Promise', ensuring that our residents only need to move once to enjoy the care and support they need for life. Our core values - Love, Decency and Kindness - are at the heart of everything we do.About the role:As the Village General Manager, you will lead the operational and strategic direction of the village, ensuring that we deliver on our promise that "every day is a better day than the day before." You will ensure high resident satisfaction, effective facilities management, and compliance with safety and care standards. In addition, you will manage the village's financial performance, oversee the P&L, and work closely with the sales team to achieve occupancy and sales KPIs.Key Responsibilities:Resident Engagement & Satisfaction: Ensure positive resident outcomes through delivering a high level of services and fostering resident engagement.Team Leadership: Lead, inspire, and develop a high-performing and inclusive team, ensuring a positive workplace culture aligned with LDK's values.Operations Management: Oversee the village's day-to-day operations, ensuring compliance with the Retirement Villages Act and Aged Care Standards.Financial & Budget Management: Prepare and manage the village budget, ensuring financial objectives are met while delivering excellent service.Sales & Networking: Support the sales team in occupancy targets, engage with prospective residents, and promote LDK in the local community.Continuous Improvement: Foster a culture of continuous improvement, ensuring compliance with regulatory requirements and contributing to enhancing village services.About you:As an ideal candidate, you will bring a unique blend of strategic leadership, operational expertise, and a deep commitment to driving positive outcomes. With a solid background in managing teams and overseeing multifaceted operations, you have consistently delivered exceptional results in high-stakes environments with the following:Bachelor's degree in Business, Finance, Health, Hospitality, or relevant experience.Demonstrated leadership experience in a service environment with the ability to lead, mentor, and motivate team members.Demonstrated understanding of the needs of senior Australians.Demonstrated financial planning and budgeting experience.Excellent interpersonal communication and stakeholder engagement skills.Knowledge of retirement village legislation and aged care standards is desirable.Apply today to join a values-driven organisation where your leadership will shape the future of senior villagesWe are proud to lead the way in reshaping the seniors' living industry and employ individuals based on delivering this vision, along with those who share our core values of Love, Decency & Kindness.Our employees are valued members of the LDK family. We have an ongoing commitment to support and foster each employee's development and boast extensive career growth opportunities. It is only through these commitments to our staff that we can deliver the best possible outcomes for our residents.
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