Treatment Manager
vor 10 Stunden
Company Description
For more than a century, Hamilton Princess & Beach Club is Bermuda's only luxury urban resort.
Our world-class accommodations, internationally revered modern art collection, celebrated restaurants, spa, and more, are why we appeal to Bermuda's luxury travelers, as well as our magical team of colleagues.
Here at the iconic "Pink Palace" we embrace the spirit of being unique, passionate, pleasant, while keen on turning moments into memories for our guests – the Fairmont way.
As a member of our Princess Team, all Heartists are valued and recognized, the same as our guests and local communities.
Consider joining us, if you enjoy:
Connecting guests to the extraordinary place we call homeDiscovering a broad offering of career pathsLearning and thriving among a group of international hospitality professionalsBeing passionate about people and attentive to the world - we are globetrottersGoing beyond the walls of our hotel to support our communityTaking pride in our differencesThen this could be THE perfect opportunity for you, and we cannot wait to welcome you.
#WeAreHamiltonPrincess
Job Description
Reporting to the Spa Operations Manager, responsibilities and essential job functions include, but are not limited to, the following:
Consistently offer professional, engaging and proactive guest service while supporting fellow ColleaguesDemonstrate Fairmont core values in all interactionsEnsure an exceptional guest experience by supervising, motivating, leading, coaching and managing all aspects of therapist team members'Facilitate training on product knowledge, protocols and treatment practices as needed to ensure an exceptional guest experienceTrain and assess LQA treatment standards ensuring all standards are in place and executed at all timesConduct daily briefings, weekly/monthly departmental communications meetings in a positive, motivating mannerManagement of skin care and consumables inventory to budget, maintaining adequate par levelsGenerate sales driving therapists recommending and/or up-selling products and servicesPreparing and presenting monthly reports on therapist KPI'sConduct therapist performance appraisals in a timely mannerPractice "Management by Walking Around" (MBWA) by providing leadership, being accessible and visible, and inspecting the cleanliness and maintenance of the facility.Ensure all health department standards are upheld with daily inspections of treatment rooms.
Maintain a clean, hygienic and neat work environment at all times, ensuring all equipment is in safe working conditionResolve guest concerns in a prompt and efficient manner, following correct documentation and ensuring managers and relevant departments are notified in a timely mannerActing manager on duty in absence of Assistant Spa Manager, supporting the spa desk operations as requiredProvide an exceptional guest experience by performing skin care treatments utilizing facial machinery, massage and body treatments in minimum modalities of Swedish, Aromatherapy, Deep Tissue, Hot Stone, Body Scrub and Body Wrap in a professional and engaging mannerPerform nail services including natural nail spa manicure, spa pedicure, gel nail services and depilatory waxing servicesMaintain an ongoing repeat clienteleWilling to provide spa services in indoor and outdoor locationsFollow and ensure compliance with all corporate, hotel, departmental and safety policies and proceduresParticipate in hotel committeesParticipate in special projects, events and promotions as requiredPerform other function related duties and projects as assigned Qualifications
A diploma in Cosmetology, Beauty Therapy and/or Esthetician license is requiredAt least 2 year's supervisory and training experience in massage and spa therapies in a luxury hotel environment is strongly preferredCurrent First Aid and CPR certification is strongly preferredProven ability to focus attention on guests needs, remaining calm and courteous at all timesProven strategies to coach teams in achieving key performance indicatorsEnergetic with excellent interpersonal and communication skillsExcellent organizational skills with ability to prioritize and multi-taskProven ability to work in a demanding fast paced environmentProven ability to work cohesively as part of a team in a multi-cultural, diverse environmentStrong work ethic, highly responsible, reliable and the ability to work extended hours including evenings, public holidays and weekends is required Additional Information
Physical Aspects of Position (includes but are not limited to): Frequent standing and walking throughout shiftVisual Effort: MediumEnvironmental Stress: Busy Atmosphere #J-18808-Ljbffr
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