Cx Researcher

vor 4 Wochen


Sydney, Österreich Resmed Inc Vollzeit

CX Researcher - Consumer InsightsApply locations: Sydney, NSW, Australia; San Diego, CA, United States
Time type: Full time
Posted on: Posted 4 Days Ago
Job requisition id: JR_037865
Let's talk about the team Join a new and emerging Experience Insights function (under Customer Experience) as a CX Researcher (Consumer Insights). In this role, you will lead our efforts to better understand our consumers' needs, represent the VOC to the business, and own VOC consumer reporting and scorecards.
Let's talk about the role You will design and oversee global consumer (patient) listening channels, analyze and interpret VOC data, and communicate insights to cross-functional teams, including Product, Marketing, and Commercial teams. As an advocate for the consumer internally, you will ensure that their perspectives and needs are at the forefront of business decisions. The ideal candidate will have a solid understanding of CX fundamentals, strong analytical skills, be adept at problem-solving, and excel in fostering collaboration across teams, always keeping the consumer's viewpoint in mind.
Product Team Influence Design, manage and measure consumer VOC listening posts to capture consumer feedback along predetermined consumer journeys across all channels.Understand customer journey maps and engage with key business stakeholders to prioritize listening needs.Analyze CX data sets (CSAT, NPS) and synthesize feedback to provide a holistic consumer view to the business.Communicate insights, trends, and roadblocks effectively to appropriate audiences and stakeholders.Create and manage consumer scorecards.Serve as the internal expert on best practices for VOC for consumers and establish industry benchmarking.Engage with project stakeholder audience and communicate project status, progress, and risks to sponsors and leadership team.Organizational Influence Influence teams to improve CX.Participate in cross-functional initiatives to represent the voice of the consumer across the organization, including leading problem-solving and driving continuous improvement.Market Influence Stay updated on industry trends and best practices in CX to continuously enhance program execution.Align with product vision to help create and shape the market of the future.Lets talk about you: Customer-first mindset: Deep understanding of our customers' experiences with the passion to continuously evolve and influence the way we design experiences and products to create a step-change in how a customer interacts with ResMed.Technical Proficiency: Demonstrated expertise in designing impactful consumer surveys and analyzing customer data, feedback, and trends to identify patterns, understand customer behavior, and make data-driven decisions.Action Biased: Focus on implementation, execution, and driving meaningful progress in practical ways. The ability to actively take steps and make decisions that lead to tangible outcomes or results.Analytical: Excellent analytical and critical thinking skills and the ability to effectively derive insights from customer data and translate findings into actionable recommendations.Collaborative: You thrive on collaboration and excel in clear communication, conveying findings and recommendations to diverse audiences, including team members, stakeholders, and leadership.#LI-APAC
Joining us is more than saying "yes" to making the world a healthier place. It's discovering a career that's challenging, supportive, and inspiring. Where a culture driven by excellence helps you not only meet your goals but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now We commit to respond to every applicant.

#J-18808-Ljbffr


  • Research Project Manager

    vor 2 Monaten


    Sydney, Österreich Resources Group Vollzeit

    Our client is revolutionising how businesses connect with their customers.They are not your average consultancy – they're a vibrant bunch of Customer Experience experts on a mission to shake up the research industry.They blend technical genius with research expertise to help their clients truly hear their customers' voices.They are currently looking to...

  • Cx Researcher

    vor 4 Wochen


    Sydney, Österreich Resmed Inc Vollzeit

    CX Researcher - Consumer InsightsApply locations: Sydney, NSW, Australia; San Diego, CA, United StatesTime type: Full timePosted on: Posted 4 Days AgoLet's talk about the teamJoin a new and emerging Experience Insights function (under Customer Experience) as a CX Researcher (Consumer Insights).In this role, you will lead our efforts to better understand our...

  • Cx Researcher

    vor 4 Wochen


    Sydney, Österreich Resmed Inc Vollzeit

    CX Researcher - Consumer InsightsApply locations: Sydney, NSW, AustraliaTime type: Full timePosted on: Posted 5 Days AgoJob requisition id: JR_037865Let's talk about the team Join a new and emerging Experience Insights function (under Customer Experience) as a CX Researcher (Consumer Insights). In this role, you will lead our efforts to better understand our...

  • Cx Researcher

    Vor 7 Tagen


    Sydney, Österreich Resmed Inc Vollzeit

    CX Researcher - Consumer InsightsApply locations: Sydney, NSW, AustraliaTime type: Full timePosted on: Posted 5 Days AgoJob requisition id: JR_037865Let's talk about the teamJoin a new and emerging Experience Insights function (under Customer Experience) as a CX Researcher (Consumer Insights).In this role, you will lead our efforts to better understand our...

  • Cx Researcher

    vor 4 Wochen


    Sydney, Österreich Resmed Inc Vollzeit

    CX Researcher - Consumer InsightsApply locations: Sydney, NSW, Australia; San Diego, CA, United StatesTime type: Full timePosted on: Posted 4 Days AgoJob requisition id: JR_037865Let's talk about the teamJoin a new and emerging Experience Insights function (under Customer Experience) as a CX Researcher (Consumer Insights). In this role, you will lead our...

  • Cx Researcher

    Vor 3 Tagen


    Sydney, Österreich Resmed Vollzeit

    Let's talk about the teamJoin a new and emerging Experience Insights function (under Customer Experience) as a CX Researcher (Consumer Insights).In this role, you will lead our efforts to better understand our consumers' needs, represent the VOC to the business and own VOC consumer reporting and scorecards.Let's talk about the roleYou will design and oversee...

  • Cx Researcher

    Vor 2 Tagen


    Sydney, Österreich Resmed Vollzeit

    Let's talk about the team Join a new and emerging Experience Insights function (under Customer Experience) as a CX Researcher (Consumer Insights).In this role, you will lead our efforts to better understand our consumers' needs, represent the VOC to the business and own VOC consumer reporting and scorecards.Let's talk about the role You will design and...


  • Sydney, Österreich Tideri Jobbörse Vollzeit

    CX Researcher - Consumer Insights Apply locations: Sydney, NSW, Australia; San Diego, CA, United States Time type: Full time Posted on: Posted 4 Days Ago Job requisition id: JR_037865 Let's talk about the team Join a new and emerging Experience Insights function (under Customer Experience) as a CX Researcher (Consumer Insights).In this role, you will lead...


  • Sydney, Österreich Resources Group Vollzeit

    This global Voice of the Customer (VoC) Insights Agency bridges the gap between technology and research.They design, build, and manage customised VoC, CX, and brand tracking projects, using advanced tech and AI-powered dashboards to help businesses capture real-time customer experience data, transforming customer experiences.Allowing them to take clients...


  • Sydney, Österreich Stopgap Limited Vollzeit

    This is an exciting opportunity to join a successful independent agency for a 4 month contract, as their Customer Experience (CX) Innovations Director.The agency is known for delivering outstanding results in creative strategy, data insights, and customer/employee engagement. They're passionate about creating experiences that put people first and drive real...

  • Senior Cx Consultant

    vor 2 Wochen


    Sydney, Österreich Careerarc Vollzeit

    At Qualtrics, we create software that the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform. We are the creators and stewards of the Experience Management category serving over 18,000 clients globally. Building a category takes grit,...

  • Senior Cx Consultant

    vor 2 Wochen


    Sydney, Österreich Careerarc Vollzeit

    At Qualtrics, we create software that the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love.But we are more than a platform.We are the creators and stewards of the Experience Management category serving over 18,000 clients globally.Building a category takes grit, determination,...


  • Sydney, Österreich Tideri Jobbörse Vollzeit

    At Qualtrics, we create software that the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love.But we are more than a platform.We are the creators and stewards of the Experience Management category serving over 18,000 clients globally.Building a category takes grit, determination,...


  • Sydney, Österreich Infosys Vollzeit

    Infosys Consulting is the management consulting arm of the global technology company, Infosys Limited.Infosys Consulting operates globally and currently has over 6,000 employees with offices in 18 countries across the Americas, Asia Pacific, and Europe.We have been on a tremendous growth journey in the Asia-Pacific region over the past couple of years and...


  • Sydney, Österreich Allens Corporate Services Vollzeit

    Digital CX and Design Manager page is loadedDigital CX and Design ManagerApply remote type Hybrid locations Sydney Melbourne time type Full time posted on Posted 30+ Days Ago job requisition id JR00000479Your role At Allens our business teams are specialists in their field, using their unique knowledge and expertise to solve critical client and business...


  • Sydney, Österreich Resources Group Vollzeit

    This premier Insights and Strategy Consultancy client seeks a talented Quantitative Research Director to join their growing Sydney office.Are you ready to drive big ideas and elevate top brands in Australia? With recent business wins and a dynamic team, this is a chance to leverage your quantitative expertise to make a significant impact.About the role:As a...


  • Sydney, Österreich Intuit Inc. Vollzeit

    The Customer Success team delivers award-winning service and support experiences to small business owners and accountants using our products, including QuickBooks Online, QuickBooks Advanced, QuickBooks Online Accountant, and QuickBooks Payroll.Joining the CXM Team under the Customer Success team as our Senior Customer Experience Designer, you will lead the...

  • Project Manager

    vor 2 Monaten


    Sydney, Österreich Resources Group Vollzeit

    This global Voice of the Customer (VoC) Insights Agency bridges the gap between technology and research. They design, build, and manage customised VoC, CX, and brand tracking projects, using advanced tech and AI-powered dashboards to help businesses capture real-time customer experience data at every touchpoint. They take clients beyond the numbers,...


  • Sydney, Österreich Allens Corporate Services Vollzeit

    Digital CX and Design Manager Apply remote type: Hybrid locations: Sydney, Melbourne time type: Full time posted on: Posted 2 Days Ago job requisition id: JR00000479Your role At Allens, our business teams are specialists in their field, using their unique knowledge and expertise to solve critical client and business challenges.You'll play a critical...

  • Cx Lead

    vor 2 Monaten


    Sydney, Österreich Metcash Trading Limited Vollzeit

    At Metcash, you're part of something bigger.You have all the perks of a small business heart, without missing out on the big business support.Being part of something bigger means you're part of a strong purpose, where the work you do makes a big difference to independent business and local communities.It opens a sea of opportunities to develop yourself, grow...