Customer Experience Specialist
vor 2 Monaten
Infosys Consulting is the management consulting arm of the global technology company, Infosys Limited.
Infosys Consulting operates globally and currently has over 6,000 employees with offices in 18 countries across the Americas, Asia Pacific, and Europe.
We have been on a tremendous growth journey in the Asia-Pacific region over the past couple of years and are looking for bright and passionate consultants to be a part of our growth story.
We value diversity, inclusivity, and equality and welcome people from diverse backgrounds.
We love proactive self-starters and want you to join us and bring fresh ideas for us to thrive.
Starting as a Management Consultant at Infosys Consulting would be an exceptional first step in accelerating your career.
From day one, you would be an integral part of our team – working alongside some of Asia-Pacific's leading industry experts on complex projects and various dynamic and emerging businesses.
To support you in driving value for our clients and developing your core consulting skills, we have put together a training program for new graduate hires to uncover a range of topics that help you figure out your interests and strengths; build a solid foundation for your career; and include job rotation.
In addition, we have a committed champion network of mentors and peer support groups.
Job Summary We are seeking a highly skilled and experienced Customer Experience Specialist to join our team.
The successful candidate will be responsible for developing and executing strategies to improve the overall experience for our clients' customers across all touchpoints.
This role is a mix of CX and Marketing Operations.
As a CX Specialist you will work closely with our client and consulting team to identify pain points and opportunities for improvement across the customer lifecycle and marketing touchpoints.
You will advise and help implement solutions that drive customer satisfaction, loyalty, and advocacy.
Key Responsibilities Develop and implement customer experience strategies across all touchpoints including web, mobile, social media, email and in-person interactions. Conduct research to understand customer needs, preferences, and behaviours so that you can translate them into insights and actionable strategies. Collaborate with various client stakeholders such as product teams, marketing teams, customer services and IT to develop and execute CX and marketing initiatives. Develop personas and journey maps to guide customer experience and product design, support marketing initiatives and inform technology solutions. Analyse customer feedback, sentiment, and behavioural data to identify opportunities for improvement and drive customer-centric decision-making. Identify customer experience and marketing KPIs and metrics to measure the effectiveness of initiatives and ensure continuous improvement. Monitor industry trends and best practices to stay up to date on emerging customer experiences and marketing strategies and technologies. Requirements Bachelor's degree in Marketing, Communications, Business Administration, or a related field. Minimum of 3 years of experience in customer experience and marketing. Demonstrated expertise in customer experience and marketing plan development and execution. Strong analytical skills, with the ability to analyse complex data and identify patterns and insights. Excellent verbal and written communication skills, with the ability to present insights to a wide range of stakeholders. Familiarity with customer experience design tools, including customer personas, journey maps, and service blueprints. Familiarity with customer experience measurement tools and metrics, such as NPS, CSAT, and CES. Understanding of marketing operations, marketing technologies and performance measures. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion, or belief.
We make recruiting decisions based on your experience, skills and personality.
We believe that employing a diverse workforce is the right thing to do and is central to our success.
We offer you great opportunities within a dynamically growing consultancy.
You will elaborate and deliver best practice solutions and will be able to further develop your solution design, implementation, and project management skills.
At Infosys Consulting you will discover a truly global culture, highly dedicated and motivated colleagues, a cooperative work environment and interesting training opportunities.
#J-18808-Ljbffr
-
Customer Experience Specialist
vor 1 Monat
Sydney, Österreich Healius Limited VollzeitAs we optimise to a future-ready way of working, there's an exciting shift happening. We are transforming into a stronger, more agile organisation.As part of this exciting transformation, we are looking for talented Customer Experience Specialists to join our team based at North Ryde.Laverty Pathology is a part of Healius Ltd., an ASX listed business and one...
-
Customer Experience Specialist
vor 3 Monaten
Sydney, Österreich Inchcape Plc VollzeitJoin Our Team as an Online Customer Experience Specialist!If you're passionate about sales, retail, or the automotive industry and eager to grow in a dynamic environment, we want you on our team!At Trivett Automotive Retail (Subaru), we prioritize exceptional customer service and strive to be the most customer-centric automotive retailer.Your Role in the...
-
Senior Customer Experience Specialist
vor 4 Wochen
Sydney, Österreich Inchcape Plc VollzeitElevate Your Career as a Senior Customer Experience Specialist! Competitive Base Salary + Team-Based Incentives Are you a driven professional with a passion for cars and delivering premium customer experiences?Ready to join a world-class team redefining the automotive industry?Your next chapter begins with Trivett Automotive Retail, part of Inchcape, a...
-
Customer Experience Specialist
vor 2 Monaten
Sydney, Österreich Suntory Holdings Limited VollzeitCustomer Experience SpecialistRequisition ID: 8172Introducing Suntory OceaniaCraft your future with Suntory Oceania, a new $3b multi-beverage partnership between Suntory Global Spirits and Suntory Beverage & Food. Underpinned by quality, craftsmanship and a strong sense of purpose, our exciting new partnership will be powered by two manufacturing sites, five...
-
Customer Experience Specialist
vor 3 Monaten
Sydney, Österreich Inchcape Plc VollzeitCustomer Experience Specialist - InstoreAt Trivett Automotive Retail, we're dedicated to being the most customer-centric automotive retailer.We believe that delivering exceptional customer service is the key to our success.If you have a passion for sales, retail, or the automotive industry, and you're eager to develop your skills in a dynamic environment, we...
-
Customer Experience Specialist
vor 3 Monaten
Sydney, Österreich Tideri Jobbörse VollzeitCustomer Experience Specialist - Instore At Trivett Automotive Retail, we're dedicated to being the most customer-centric automotive retailer.We believe that delivering exceptional customer service is the key to our success.If you have a passion for sales, retail, or the automotive industry, and you're eager to develop your skills in a dynamic environment,...
-
Program Specialist, Customer Experience
vor 4 Wochen
Sydney, Österreich Uber VollzeitThis is a Program Specialist, Customer Experience role with one of the leading companies in AU right now 🔥 -- Uber -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Uber 🧐🧐#Greatmindsdontthinkalike\*\*:\*\* At Uber, we take pride in our diversity and working...
-
Customer Experience Specialist Trainee
vor 3 Monaten
Sydney, Österreich Inchcape Plc VollzeitAt Trivett Automotive Retail, we're dedicated to being the most customer-centric automotive retailer. We believe that delivering exceptional customer service is the key to our success. If you have a passion for sales, retail, or the automotive industry, and you're eager to develop your skills in a dynamic environment, we want you on our team!By joining...
-
Customer Experience Specialist, Sydney
vor 1 Monat
Sydney, Österreich Tesla, Inc. VollzeitThe Tesla Team is committed to delivering an exceptional customer experience throughout the sales and delivery journey.The Customer Experience Specialist is responsible for exciting, educating, and engaging customers both before and during their Tesla delivery.This position offers a great opportunity to influence the Tesla customer experience significantly...
-
Customer Experience Specialist, Sydney
vor 1 Tag
Sydney, Österreich Tesla, Inc. VollzeitThe Tesla Team is committed to delivering an exceptional customer experience throughout the sales and delivery journey.The Customer Experience Specialist is responsible for exciting, educating, and engaging customers both before and during their Tesla delivery.This position offers a great opportunity to influence the Tesla customer experience significantly...
-
Customer Experience Specialist
vor 3 Wochen
Sydney, Österreich Inchcape Plc VollzeitAre you passionate about delivering exceptional service and closing the sale?Do you love cars and want to be part of a dynamic, innovative team?Look no further!At Trivett Automotive Retail, we're part of the global Inchcape family, a leading name in the automotive world with operations in nearly 30 countries.Representing iconic brands like Subaru and...
-
Customer Experience Specialist
vor 3 Wochen
Sydney, Österreich Zip Pay VollzeitStart your adventure with Zip Join Zip's Customer Experience function, responsible for creating memorable experiences for the millions of Australians who choose to pay with Zip - a leading global BNPL company.As a first port of call for all customer enquiries, Zipsters in this supportive team work well at pace, have a strong attention to detail and enjoy the...
-
Customer Experience Enablement Specialist
vor 1 Monat
Sydney, Österreich Zip Pay VollzeitUse your excellent communication and organisational skills to support our Customer Experience team.Work cross-functionally with multiple teams to identify knowledge gaps and implement operational efficiencies.We work 2-3 days a week in our brand new office, located in Circular Quay.The Enablement Team supports and empowers our Customer Experience (CX) team...
-
Customer Experience Enablement Specialist
vor 1 Monat
Sydney, Österreich Tideri Jobbörse VollzeitUse your excellent communication and organisational skills to support our Customer Experience team.Work cross-functionally with multiple teams to identify knowledge gaps and implement operational efficiencies.We work 2-3 days a week in our brand new office, located in Circular Quay.The Enablement Team supports and empowers our Customer Experience (CX) team...
-
Customer Experience Manager
vor 3 Monaten
Sydney, Österreich Inchcape plc VollzeitAt Trivett Automotive Retail, we prioritize exceptional customer service and strive to be the most customer-centric automotive retailer. If you're passionate about sales, retail, or the automotive industry and eager to grow in a dynamic environment, we want you on our team! Joining Trivett means becoming part of Inchcape, a global company with over 1,400...
-
Customer Experience Manager
vor 1 Monat
Sydney, Österreich Inchcape plc VollzeitAt Trivett Automotive Retail, we prioritize exceptional customer service and strive to be the most customer-centric automotive retailer.If you're passionate about sales, retail, or the automotive industry and eager to grow in a dynamic environment, we want you on our team!Joining Trivett means becoming part of Inchcape, a global company with over 1,400...
-
Customer Experience Manager
vor 2 Monaten
Sydney, Österreich Tideri Jobbörse VollzeitAt Trivett Automotive Retail, we prioritize exceptional customer service and strive to be the most customer-centric automotive retailer.If you're passionate about sales, retail, or the automotive industry and eager to grow in a dynamic environment, we want you on our team!Joining Trivett means becoming part of Inchcape, a global company with over 1,400...
-
Customer Experience
vor 2 Monaten
Sydney, Österreich Tideri Jobbörse VollzeitCustomer Experience - Customer Experience Coordinator Level 1M/40, 44 Driver Ave, Moore Park NSW 2021, Australia Req #127 Monday, 11 November 2024 Venues NSW is a commercially focused agency of the NSW Government, encompassing the Sydney Cricket Ground and Allianz Stadium as well as major sporting and cultural stadiums and precincts in Sydney, Olympic Park,...
-
Team Leader, Customer Experience
vor 4 Wochen
Sydney, Österreich Zip Pay VollzeitLead a passionate team of CX Specialists, ensuring that they're equipped with the right tools and knowledge to provide world-class customer service.This is an 18-month contract role, where you get to be a part of a tight-knit team of problem solvers who can think fast on their feet.Hybrid work arrangement (minimum 3 days a week in our brand new offices...
-
Customer Experience
vor 2 Monaten
Sydney, Österreich Logixboard VollzeitAbout Logixboard:Logixboard is a white-labeled customer experience software that is transforming how the $2 trillion freight forwarding industry operates. In a highly competitive and technologically antiquated industry undergoing rapid digitalization, we are providing freight forwarders with the only white-labeled and integrated customer experience software...
