Program Specialist, Customer Experience

vor 2 Wochen


Sydney, Österreich Uber Vollzeit

This is a Program Specialist, Customer Experience role with one of the leading companies in AU right now 🔥 -- Uber -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.

More About the Role at Uber 🧐🧐

#Greatmindsdontthinkalike\*\*:\*\* At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts. **Your impact in Role:**  - Manage day-to-day customer operations for the ANZ Earner team - Work with our customer support network to drive experience improvements - Lead cross-functional projects - Be the main POC for high escalation issues **The Experience You'll Bring:**  - Passion for helping others and creating support experiences that surprise and delight - Ability to break down complex problems, diagnose opportunities and implement solutions - Excellent written and verbal communication skills - Strong stakeholder management skills - Comfort with ambiguity and multitasking

🚨🚨 If you don’t think you're a perfect fit, you should still sign up to Hatch and create a profile, we'll match you to other roles that suit your profile.

Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Uber.

✅ Applying here is the first step in the hiring process for this role at Uber.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.



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