Customer Experience Manager
vor 3 Wochen
At Trivett Automotive Retail, we prioritize exceptional customer service and strive to be the most customer-centric automotive retailer.
If you're passionate about sales, retail, or the automotive industry and eager to grow in a dynamic environment, we want you on our team
Joining Trivett means becoming part of Inchcape, a global company with over 1,400 employees across Australia and New Zealand, united by a mission to bring mobility to the world's communities for today and the future.
Explore more about Inchcape at and become part of our inspiring journey.
About the role
As an Online Customer Experience Manager , you will support our online Customer Experience Team in delivering an exceptional sales experience.
You will play a key role in leading and motivating the team, managing expectations, and ensuring a flexible customer journey for our retail customers.
In this role, you will assist in managing leads and sales opportunities, support the Retail Online Manager in achieving key targets, and contribute to long-term business success.
Reporting into the Retail Online Manager, your duties and responsibilities will include but are not limited to the following:
Assist in managing the online customer experience, ensuring a professional and customer-first approach.
Support the Retail Online Manager in driving F&I performance and compliance.
Handle customer enquiries via phone, email, and web chat, while ensuring accurate sales data entry.
Provide leadership by coaching and mentoring Customer Experience Specialists to meet performance expectations.
Assist with onboarding new team members and fostering a positive team culture.
Ensure adherence to business processes, including contract preparation and compliance with retail policies.
Manage customer escalations and complaints to resolution.
Why join us?
Explore the range of benefits Inchcape offers its employees in recognition of their contribution to our success.
A few are listed below, and you can visit our website to find out more.
Thorough and ongoing training provided to support you in all aspects of your role.
Career and development opportunities - providing you with a sense of purpose and direction, you drive your destiny with Inchcape.
Supportive team environment - We foster a positive and supportive team culture and thrive on working well together.
Enjoy more time doing what you love with additional days off including an annual Wellbeing Leave Day and annual Volunteering Leave Day each year.
Access to our employee benefits program including company car rental program and discounts on vehicle purchases, plus many more
About you
To be successful in the role, you will have:
Minimum 3 years of experience in a customer-facing role within a direct selling environment.
At least 2 years of experience in leading a team, directly or indirectly.
Strong communication skills and the ability to build rapport with customers online.
Experience in delivering excellent customer experiences and multitasking in a fast-paced environment.
Proficient in MS Office and confident using digital platforms.
Previous automotive industry experience and familiarity with Finance & Insurance products (desirable).
Experience using Salesforce (desirable).
Apply now
If you are passionate about delivering exceptional customer experiences and are ready to take the next step in your career, apply today
Please note that only short-listed candidates will be contacted and added to our HRIS, People Hub (SAP Success Factors).
We take this opportunity to thank you for your interest in working with us.
For any technical support please email to
#J-18808-Ljbffr
-
Customer Experience Manager
vor 4 Wochen
Sydney, Österreich Inchcape VollzeitAre you passionate about sales and delivering exceptional customer service?Join Trivett, part of the global Inchcape group, and lead our Customer Experience Team as the Customer Experience Manager in creating outstanding customer journeys at our Penrith dealership. In this dynamic role, you'll support the Retail Centre Manager by leading, mentoring, and...
-
Customer Experience Manager
vor 2 Monaten
Sydney, Österreich Inchcape Plc VollzeitAt Trivett Automotive Retail, we prioritize exceptional customer service and strive to be the most customer-centric automotive retailer.If you're passionate about sales, retail, or the automotive industry and eager to grow in a dynamic environment, we want you on our team!Joining Trivett means becoming part of Inchcape, a global company with over 1,400...
-
Customer Experience Manager
vor 2 Monaten
Sydney, Österreich Inchcape Plc VollzeitAt Trivett Automotive Retail, we prioritize exceptional customer service and strive to be the most customer-centric automotive retailer.If you're passionate about sales, retail, or the automotive industry and eager to grow in a dynamic environment, we want you on our team!Joining Trivett means becoming part of Inchcape, a global company with over 1,400...
-
Customer Experience Manager
vor 2 Monaten
Sydney, Österreich Tideri Jobbörse VollzeitAt Trivett Automotive Retail, we prioritize exceptional customer service and strive to be the most customer-centric automotive retailer.If you're passionate about sales, retail, or the automotive industry and eager to grow in a dynamic environment, we want you on our team!Joining Trivett means becoming part of Inchcape, a global company with over 1,400...
-
Customer Experience Manager
vor 4 Wochen
Sydney, Österreich Trivett VollzeitFull timeAre you passionate about sales and delivering exceptional customer service?Join Trivett, part of the global Inchcape group, and lead our Customer Experience Team as the Customer Experience Manager in creating outstanding customer journeys at our Penrith dealership. In this dynamic role, you'll support the Retail Centre Manager by leading, mentoring,...
-
Customer Experience Manager
vor 4 Wochen
Sydney, Österreich Tideri Jobbörse VollzeitFull time Are you passionate about sales and delivering exceptional customer service?Join Trivett, part of the global Inchcape group, and lead our Customer Experience Team as the Customer Experience Manager in creating outstanding customer journeys at our Penrith dealership .In this dynamic role, you'll support the Retail Centre Manager by leading,...
-
Customer Experience Manager
vor 1 Monat
Sydney, Österreich Inchcape Plc VollzeitAt Trivett Automotive Retail, we prioritize exceptional customer service and strive to be the most customer-centric automotive retailer.If you're passionate about sales, retail, or the automotive industry and eager to grow in a dynamic environment, we want you on our team!Joining Trivett means becoming part of Inchcape, a global company with over 1,400...
-
Customer Experience Manager
vor 2 Monaten
Sydney, Österreich Inchcape Plc VollzeitAt Trivett Automotive Retail, we prioritize exceptional customer service and strive to be the most customer-centric automotive retailer. If you're passionate about sales, retail, or the automotive industry and eager to grow in a dynamic environment, we want you on our team! Joining Trivett means becoming part of Inchcape, a global company with over 1,400...
-
Customer Experience Manager
vor 1 Monat
Sydney, Österreich Inchcape plc VollzeitAt Trivett Automotive Retail, we prioritize exceptional customer service and strive to be the most customer-centric automotive retailer. If you're passionate about sales, retail, or the automotive industry and eager to grow in a dynamic environment, we want you on our team! Joining Trivett means becoming part of Inchcape, a global company with over 1,400...
-
Customer Experience
vor 2 Wochen
Sydney, Österreich Venues Nsw VollzeitCustomer Experience - Customer Experience CoordinatorLevel 1M/40, 44 Driver Ave, Moore Park NSW 2021, Australia Req #127Monday, 11 November 2024Venues NSW is a commercially focused agency of the NSW Government, encompassing the Sydney Cricket Ground and Allianz Stadium as well as major sporting and cultural stadiums and precincts in Sydney, Olympic Park,...
-
Customer Experience
vor 2 Wochen
Sydney, Österreich Tideri Jobbörse VollzeitCustomer Experience - Customer Experience Coordinator Level 1M/40, 44 Driver Ave, Moore Park NSW 2021, Australia Req #127 Monday, 11 November 2024 Venues NSW is a commercially focused agency of the NSW Government, encompassing the Sydney Cricket Ground and Allianz Stadium as well as major sporting and cultural stadiums and precincts in Sydney, Olympic Park,...
-
Customer Experience
vor 2 Wochen
Sydney, Österreich Venues Nsw VollzeitCustomer Experience - Customer Experience CoordinatorLevel 1M/40, 44 Driver Ave, Moore Park NSW 2021, Australia Req #127Monday, 11 November 2024Venues NSW is a commercially focused agency of the NSW Government, encompassing the Sydney Cricket Ground and Allianz Stadium as well as major sporting and cultural stadiums and precincts in Sydney, Olympic Park,...
-
Customer Experience Manager
vor 1 Monat
Sydney, Österreich Tideri Jobbörse VollzeitAbout us:There's never been a better time to join Virgin Active, we have the best talent, doing the best work of their lives with meaning.Our continuous focus on inspiring people to live an active life is what unites us and sets us apart in our vision to be the world's most loved exercise brand.We are part of the Virgin group of companies worldwide and...
-
Customer Experience
vor 4 Wochen
Sydney, Österreich Logixboard VollzeitAbout Logixboard:Logixboard is a white-labeled customer experience software that is transforming how the $2 trillion freight forwarding industry operates. In a highly competitive and technologically antiquated industry undergoing rapid digitalization, we are providing freight forwarders with the only white-labeled and integrated customer experience software...
-
Customer Experience Manager
vor 1 Monat
Sydney, Österreich Cisco Systems, Inc. VollzeitCustomer Experience Manager (Service Provider)Location: Sydney, AustraliaArea of Interest: Customer ExperienceJob Type: ProfessionalJob Id: 1428827What You'll Do As a Customer Experience Manager, you will play a pivotal role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to...
-
Customer Experience Marketing Manager
vor 1 Tag
Sydney, Österreich company46886 VollzeitWe've made it our business to understand how people want to live and work today, tomorrow and beyond and as you'd expect, we practise what we preach in our own workplace as well. For more than two decades, Investa has led the way in making positive change in Australia's workplaces. We're an Australian diversified real estate company. We have a recognised...
-
Customer Experience Specialist
vor 3 Wochen
Sydney, Österreich Suntory Holdings Limited VollzeitCustomer Experience SpecialistRequisition ID: 8172Introducing Suntory OceaniaCraft your future with Suntory Oceania, a new $3b multi-beverage partnership between Suntory Global Spirits and Suntory Beverage & Food. Underpinned by quality, craftsmanship and a strong sense of purpose, our exciting new partnership will be powered by two manufacturing sites, five...
-
Customer Experience Specialist
vor 2 Wochen
Sydney, Österreich Suntory Holdings Limited VollzeitCustomer Experience SpecialistRequisition ID: 8172Introducing Suntory OceaniaCraft your future with Suntory Oceania, a new $3b multi-beverage partnership between Suntory Global Spirits and Suntory Beverage & Food. Underpinned by quality, craftsmanship and a strong sense of purpose, our exciting new partnership will be powered by two manufacturing sites, five...
-
Customer Experience Specialist
vor 1 Monat
Sydney, Österreich Zip Pay VollzeitCustomer-first mindset with 6-12+ months experience managing customer relationshipsBe a part of a tight-knit team of problem solvers who can think fast on their feet6-day rotating roster (Monday-Saturday, 8:45AM -6PM). Weekdays office basedStart your adventure with ZipJoin Zip's Customer Experience function, responsible for creating memorable experiences for...
-
Customer Experience
vor 4 Wochen
Sydney, Österreich Cke Restaurants VollzeitWHO WE ARE?Scape's vision is to be the Earth's best living company. We are a leading provider of student accommodation in Australia, currently capable of housing 15,000 students and growing. We provide not just a bed and roof; we offer a unique, amazing experience and a safe environment to help students make the most of their studies.THE IDEAL CANDIDATEWe...
